Marty Cancila Chrysler Dodge Jeep Ram - Service Center

DO NOT TRUST THEM Do not trust this service center especially Jason. They do not care about your safety and are not knowledgeable with top end labor rates. I took m Do not trust this service center especially Jason. They do not care about your safety and are not knowledgeable with top end labor rates. I took my Jeep to this service center to get rear shoes, drum/hardware & a leaking pinion seal. I gave, Jason, the service rep, my written inspection, from another jeep service center, with details on the work needed. I made sure to bring the car in early just in case they can't finish the job in time. I was on a time limit and let them know I had to drive back to Chicago for work the next day. They didn't start working on the car till later in the afternoon. I got the Jeep back "finished" just a little after their closing time. Since they were past closing, they did not test drive the car. They said go around the block and let them know. I go around the block and immediately hear a new noise and emergency brake no longer working. I take it back and found that they closed and did not wait to hear from my test drive. I parked it carefully, not having an e-brake for my manual trans. I brought it back first thing in the morning. 2 hours later, already late for my work shift, they call and Jason said the new noise & e-brake is now fixed and ready for pick up. Jason was aware I was about to drive 5 hours back to Chicago. I pick it up to find that the new noise is still there but at least the e-brake works. I am now pissed having to bring it back a second time. I made the mechanic come with me to let him hear the noise that still exists. The mechanic thinks it's the transmission. He checks all transmission fluid and transfer case. Both were on the dry side and were topped off. After that, noise is still loud and clear. The unknowledgeable mechanic continues to blame it on the transmission and mentions how his buddies, who had the same style jeep, had the same noise happening. Mechanic said its just an old jeep thing and his buddies drive it all the time with that noise!!! I found out after safely arriving back to Chicago & risking my life, that it's definitely not the transmission. I had to take it to another mechanic who said it cannot be the transmission since the whining noise happens only when de-accelerating, in gear but most importantly it happens when in neutral. The transmission is disengaged when in neutral so this mechanic said jeep service mechanic did not adjust correctly dealing with the pinion seal. It's the pinion seal bearing that we are hearing. I am still fighting for my money spent (approx $900 total with labor being approx $400). I have a case # with corporate Chrysler and will also file a report with the BBB & all other outlets for consumer complaints due to Jason, service rep, still not cooperating. I believe this will be a long battle and now having to pay the cost of borrowing another car and paying insurance while I sort this drama out. On the positive note, their mechanic was nice, just not knowledgeable enough. More

Service Eight AM appointment for a service they said would take an hour and a half. Finally called at 4:30PM, they said they are still working on it and will Eight AM appointment for a service they said would take an hour and a half. Finally called at 4:30PM, they said they are still working on it and will be done in 15 minutes. You can rate that kind of service... Front seat and steering wheel had grease on them. More

What a Dealer and Service should be I would like to thank and recommend the entire staff at Marty Cancila Dodge, Jerseyville. I had my car serviced, the entire staff was very nice and h I would like to thank and recommend the entire staff at Marty Cancila Dodge, Jerseyville. I had my car serviced, the entire staff was very nice and helpful this is what a dealership should be. My car was not purchased there, my mistake . I will be going back! More