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Quality Chevrolet - Service Center

Escondido, CA

4.4
676 Reviews
Call Service Center (760) 871-4005

676 Reviews of Quality Chevrolet - Service Center

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October 20, 2023

My representative was very courteous and knowledgeable. Also mad me aware of upcoming services. She was great overall. More

by hudman1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 23, 2023 -

Quality Chevrolet responded

Thank you very much for taking the time to leave us a great review! I am pleased to hear about your great experience at Quality Chevrolet Escondido! If there is anything else we can do for you, please feel free to give us a call. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

October 20, 2023

Hi the service was excellent, however trying to book an appointment over the phone was very hard, the waiting time to speak with a person was long and they operator hang up twice, however it was easy to ch More

by greenfieldlands
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rogelio
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Oct 23, 2023 -

Quality Chevrolet responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call me if you’d like to discuss anything in greater detail. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

October 20, 2023

Service performed on time and timely. Everything went smoothly. Having a 15-word minimum is annoying. More

by am
Recommend Dealer
Yes
Employees Worked With
Rogerio
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Oct 23, 2023 -

Quality Chevrolet responded

I am pleased to hear that our team took care of you and that everything went very smoothly. I hope to see you again in the future. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

October 19, 2023

Exhaust issue still not fixed because the new exhaust is taking a long time to ship. Driving my family around with a cracked exhaust sounds horrible. At least they changed the oil while the car was in the s More

by mikesantiago721
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 20, 2023 -

Quality Chevrolet responded

Thank you for sharing this review regarding your experience with us, Mike. I want to thank you for your patience as we wait for the new exhaust to arrive. I know it is frustrating to deal with this, and please know we are frustrated as well with all the shortages we have experienced recently. I’d like to discuss this with you further and reiterate our dedication to fixing the problem, if you could please contact me at your earliest convenience. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

October 19, 2023

Easy check in, accurate on time and friendly service! The waiting area is spot-on! More

by mm2greene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill was amazing!
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Oct 19, 2023 -

Quality Chevrolet responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

Oct 20, 2023 -

mm2greene responded

Thank you for your follow up! Truly appreciated visiting your dealership! Looking forward to having my vehicle taken car of when needed!

October 18, 2023

Got appointment in a timely fashion & the service only took one hour. Friendly service personnel. More

by rikansrudrb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Gonzales
Report | Print
Oct 19, 2023 -

Quality Chevrolet responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

October 18, 2023

when I called they made an appointment to check my trucks Evap system. on the day of the appointment, I was met right away and was written up with an estimated time for results of the diagnostics. the repair More

by JVANDERSTAAY
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 19, 2023 -

Quality Chevrolet responded

We truly appreciate you taking the time to write about your experience at our service department. We want to provide all of our customers with quick and efficient vehicle maintenance, and I'm thrilled to hear that you feel you had such a wonderful experience with our entire team. I'm happy to hear that you can trust us with your vehicle, and I hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

October 18, 2023

Our Service Advisor Bill S is great. Very professional. Always makes sure repairs are done correctly. Will call to update and get our approval. He is a keeper. More

by johnw12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Smigiel
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Oct 19, 2023 -

Quality Chevrolet responded

John, thank you for the awesome feedback! You're right, Bill is an excellent service adviser and we appreciate all he does for us! I'm very happy to hear that he has been there to provide you with great service. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

October 16, 2023

Always great service in reasonable time frame. The only negative is that OnStar keeps sending me notices that I need an oil change, when it has just been done. More

by pianoman57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Carr
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Oct 19, 2023 -

Quality Chevrolet responded

I appreciate your input. I'm glad to hear that you are consistently impressed with the service we offer here at Quality Chevrolet Escondido. If there is anything more I can do for you please come back and see us any time! Take care! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

October 15, 2023

Customer service can be a lot better, especially when I purchased the vehicle there. Felt like they treated other people differently. More

by molinagabriela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike sanchez
Report | Print
Oct 18, 2023 -

Quality Chevrolet responded

I appreciate you sharing your feedback with us. We strive to create a positive experience for all our customers, and would appreciate the opportunity to gain more insight into your visit. Please contact me at your earliest convenience so we can work together at resolving this. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

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