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Quality Chevrolet - Service Center

Escondido, CA

4.4
676 Reviews

676 Reviews of Quality Chevrolet - Service Center

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October 27, 2023

Service was performed quickly. I was in and out in about an hour, including dealing with customer service and having my vehicle serviced. More

by htreau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/a
Oct 30, 2023 -

Quality Chevrolet responded

Thank you for your kind words. I know servicing your vehicle takes time out of your day and I strive to make every experience a pleasant one. I am extremely happy that you left satisfied and I do appreciate your business. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

October 26, 2023

Even with an appointment they never take the care in on time, and they tell you it will be ready in such amount of time and it always takes longer. More

by URIBEABA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed
Oct 27, 2023 -

Quality Chevrolet responded

Your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

October 26, 2023

Very helpful and great to work with! Fast service and it’s always done right More

by PEPPERS540
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edd Carr
Oct 27, 2023 -

Quality Chevrolet responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

October 25, 2023

Made an appointment, was on time, ready when promised. Will go back again due oil change More

by alwynfamily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger
Oct 26, 2023 -

Quality Chevrolet responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

October 25, 2023

Took the truck in for oil change and maintenance. The check list was all checked . When I got home I checked and found that washer for windows was empty, window wipers needed to be replaced. Before I More

by billdscframing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Gonzales
Oct 26, 2023 -

Quality Chevrolet responded

Bill, we appreciate the opportunity to learn about your recent experience in our service department. If you are open to contacting me at your earliest convenience, I would like to further discuss what happened and do my best to address these issues. I look forward to speaking with you and regaining your trust in our business. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

October 24, 2023

They had Fast service and very Pleasant people. Accommodating for pick up and drop off service. More

by fullerj0411
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2023 -

Quality Chevrolet responded

Thank you for your kind words. I know servicing your vehicle takes time out of your day and I strive to make every experience a pleasant one. I am extremely happy that you left satisfied and I do appreciate your business. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

October 23, 2023

Perfect services as always. Quality Service is Highly recommended overall from sales to services and customer services. More

by Beto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2023 -

Quality Chevrolet responded

Thank you so much for taking the time to share your feedback with us, Beto! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

October 22, 2023

No lube sticker. Greasy hand print on my left front fender and right door. I brought the truck in spotless. I asked about using my points since my bill was over $500 More

by ALLENSWRENCHCA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Gonzales
Oct 23, 2023 -

Quality Chevrolet responded

Thank you for your feedback. I strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and I encourage you to contact me at your earliest convenience to discuss this in greater detail. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

October 22, 2023

great service crew fast service great dealer they wash your car or truck. and make look like new again great job to all the service crew More

by edward.harrod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Beltran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2023 -

Quality Chevrolet responded

Edward, we are glad to hear you enjoyed your recent visit to our service department. At Quality Chevrolet we believe clean cars make happy customers and are pleased to hear you appreciated your free car wash! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

October 21, 2023

Mike in Service is always very friendly! He made the experience very easy and a positive one. More

by summersmith1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Oct 24, 2023 -

Quality Chevrolet responded

Summer, thank you for the awesome feedback! You're right, Mike is an excellent service adviser and we appreciate all he does for us! I'm very happy to hear that he was there to provide you with great service. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

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