Quality Chevrolet - Service Center

I tried to schedule an appointment online, however the first appointment was months away. I called to try to make an appointment on two occasions, never got a call back. Finally I got in touch with some first appointment was months away. I called to try to make an appointment on two occasions, never got a call back. Finally I got in touch with someone and they got me in a week later, which was much better than trying to schedule online. Took my truck in for its 3rd battery in 5 years, which seems a little crazy to me. I agreed to leave my truck overnight so they could run some tests on it. I asked when it would be finished and they told me around 10 am. That were very nice and gave me a ride home. The next day, I called around 12 to get an update on my truck. I got a call back after 1 saying they are still running tests on it. I finally got my truck around 5 pm. The service writer should have called me in the morning to let me know that it would have taken longer than expected to fix my truck, instead of me calling them for an update. 10 am and 5 pm is a big difference in time. This is the second service writer I have had in the past couple of months. I took my truck in another time and they damaged it backing out of the bay after an oil change. It had to go to the auto body shop to be repaired. It had to go back 3 times because they didn't get the work completed correctly. The service center manager didn't even apologize and gave me attitude when I questioned their inability to get the work done the right way. The only reason I go back there is because of the lifetime oil change or else they would never get my business. More

They are always helpful and tell me exactly what needs to be done. Always polite and friendly. be done. Always polite and friendly. More

Took truck in for rear differential pinion seal leak the first appointment, they kept truck almost all day to come and say they didn’t have the part until couple days later. Took truck back once part was in first appointment, they kept truck almost all day to come and say they didn’t have the part until couple days later. Took truck back once part was in they kept all day, got truck back with the same problem! Pinion still leaking. Called dealer again, they want us to take it back…. All I have to say is that repair service sucks! Very disappointed! More