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Quality Chevrolet - Service Center

Escondido, CA

4.4
541 Reviews

541 Reviews of Quality Chevrolet - Service Center

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October 12, 2023

Service was punctual about the appointment time and got me out of there exactly when they said they would. More

by jackreed85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
It was a female, not Scott. Don’t remember her name.
Oct 12, 2023 -

Quality Chevrolet responded

Jack, thank you for leaving us this review. I am happy to hear that you were pleased with the service you received from Quality Chevrolet Escondido. If there is anything more that I can do, please come back and see us again. Take care! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

October 12, 2023

Service was fast and professional. This was the first service for the car and the whole service team was terrific. More

by cbsmith92056
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peyton
Oct 12, 2023 -

Quality Chevrolet responded

It is great to hear about your recent service experience. I will certainly pass on your feedback to our team as they will be happy to hear it! I look forward to working with you again in the future! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

October 11, 2023

Kathleen is always a pleasure to interact with. She is knowledgeable and proactive and pleasant. More

by albrightideas
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Kathleen
Oct 12, 2023 -

Quality Chevrolet responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Kathleen does for Quality Chevrolet Escondido and our customers. Hope to see you again soon! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

October 10, 2023

I was concerned that my headlights were not working. Rogelio Hernandez showed me they were. I was concerned I had an antifreeze leak. Rogelio showed me it was up to the fill line. I felt immense re More

by MARILYNSTRADERBENNETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rogelio Hernandez was the one who helped me.
Oct 11, 2023 -

Quality Chevrolet responded

Thank you for your wonderful feedback, Marilyn. We always strive to meet the needs of our customers no matter the situation. Feel free to let me know if you have any concerns about your vehicle. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

October 10, 2023

This service was the best so far. I was unable to get oil change within two weeks but have hip surgery this week. Your Team allowed me to bring it in and squeeze it in. Thankyou More

by cdreed04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Oct 11, 2023 -

Quality Chevrolet responded

It is great to hear about your recent service experience. I will certainly pass on your feedback to our team as they will be happy to hear it! I look forward to working with you again in the future! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

October 10, 2023

Terrible communication. I dropped my car off for a simple repair that they had the parts for and the car was there for a week. The service advisor had no idea what was going More

by JMORGANEGG
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Holtz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott was not my advisor. Simon was my advisor and had no clue what was going on.
Oct 12, 2023 -

Quality Chevrolet responded

Thank you for your feedback. Here at Quality Chevrolet Escondido, we pride ourselves on customer satisfaction, and it appears that your recent experience with our staff does not reflect that. Please contact me at your earliest convenience so that we can discuss this issue in greater depth. I look forward to hearing from you soon. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

October 09, 2023

Efficient service, not the same service level as a highline dealer I'm used to dealing with but above standard for domestic service dealers. Truck services were performed on time and on budget, no com More

by newingpistelak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2023 -

Quality Chevrolet responded

Hello, we strive to provide the best service possible and I am glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Quality Chevrolet Escondido's Service Department. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

October 08, 2023

Good experience. Would like for service rep to go over details of paperwork or let me know when they call for car to be picked up, that no issues. When I arrived I wa More

by SocalLocal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Oct 10, 2023 -

Quality Chevrolet responded

Thank you for the great feedback! I appreciate hearing all comments so I can provide the best service to our customers. Please reach out to me if you have any questions or concerns. I look forward to serving you again. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

October 07, 2023

Overall this last visit was better than the previous visits. I will say it was very nice having a female advisor. I will say their records of my vehicles aren’t quite up to par, even from previous visit More

by treparker73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathleen
Oct 10, 2023 -

Quality Chevrolet responded

Thank you for sharing your experience. Your feedback will be reviewed with our team. Please do not hesitate to reach out to me to discuss your experience further. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

October 06, 2023

Bill was very helpful and explained everything really well. The car was returned to me in excellent condition. More

by ostergaard1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Smigiel
Oct 09, 2023 -

Quality Chevrolet responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with Bill and our team and we look forward to working with you again down the road. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

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