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Quality Chevrolet - Service Center

Escondido, CA

4.4
541 Reviews

541 Reviews of Quality Chevrolet - Service Center

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October 18, 2023

Got appointment in a timely fashion & the service only took one hour. Friendly service personnel. More

by rikansrudrb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Gonzales
Report | Print
Oct 19, 2023 -

Quality Chevrolet responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

October 18, 2023

Our Service Advisor Bill S is great. Very professional. Always makes sure repairs are done correctly. Will call to update and get our approval. He is a keeper. More

by johnw12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Smigiel
Report | Print
Oct 19, 2023 -

Quality Chevrolet responded

John, thank you for the awesome feedback! You're right, Bill is an excellent service adviser and we appreciate all he does for us! I'm very happy to hear that he has been there to provide you with great service. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

October 18, 2023

when I called they made an appointment to check my trucks Evap system. on the day of the appointment, I was met right away and was written up with an estimated time for results of the diagnostics. the repair More

by JVANDERSTAAY
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 19, 2023 -

Quality Chevrolet responded

We truly appreciate you taking the time to write about your experience at our service department. We want to provide all of our customers with quick and efficient vehicle maintenance, and I'm thrilled to hear that you feel you had such a wonderful experience with our entire team. I'm happy to hear that you can trust us with your vehicle, and I hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

October 16, 2023

Always great service in reasonable time frame. The only negative is that OnStar keeps sending me notices that I need an oil change, when it has just been done. More

by pianoman57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Carr
Report | Print
Oct 19, 2023 -

Quality Chevrolet responded

I appreciate your input. I'm glad to hear that you are consistently impressed with the service we offer here at Quality Chevrolet Escondido. If there is anything more I can do for you please come back and see us any time! Take care! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

October 15, 2023

Customer service can be a lot better, especially when I purchased the vehicle there. Felt like they treated other people differently. More

by molinagabriela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike sanchez
Report | Print
Oct 18, 2023 -

Quality Chevrolet responded

I appreciate you sharing your feedback with us. We strive to create a positive experience for all our customers, and would appreciate the opportunity to gain more insight into your visit. Please contact me at your earliest convenience so we can work together at resolving this. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

October 14, 2023

Had transmission replaced 3 years ago and it's already broken, and they are unwilling to compromise on replacing it. Service was bad and a joke. More

by NBRUNSON22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Micheal
Report | Print
Oct 16, 2023 -

Quality Chevrolet responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

October 14, 2023

They are awesome and have been very helpful when needed. They are very friendly people More

by agstevens56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 17, 2023 -

Quality Chevrolet responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

October 13, 2023

Kathleen was easy to communicate with and our vehicle was serviced quickly. We are very pleased with the quality of the service department. More

by robin37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kathleen Garden
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Oct 13, 2023 -

Quality Chevrolet responded

Robin, thank you for your kind words. We feel our service department is what makes Quality Chevrolet Escondido special, and reviews like yours help us to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and we look forward to seeing you for your next service appointment. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

October 13, 2023

I got a really great service on the dealer Escondido they helped me really good More

by fabian.fabian.hernandez7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Gonzalez
Report | Print
Oct 13, 2023 -

Quality Chevrolet responded

Thank you so much for taking the time to share your feedback with us, Fabian! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

October 13, 2023

Bill my service adviser, always does a great job. Tells me what need to done, and gets the job done in a timely manner More

by 1horse.buggy
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Junior Bernal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 13, 2023 -

Quality Chevrolet responded

Thank you for the awesome feedback! You're right, Bill is an excellent service advisor and we appreciate all he does for us! I'm very happy to hear that he has been there to provide you with great service. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

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