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Quality Chevrolet - Service Center

Escondido, CA

4.4
541 Reviews

541 Reviews of Quality Chevrolet - Service Center

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November 04, 2023

Really like the lifetime oil change program and nice customer service go to Rogelio Hernadez. Very low rating for management team, since they don't even show they are part of the team to say Hello to t More

by MPHAMCA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rogelio Hernandez
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Nov 06, 2023 -

Quality Chevrolet responded

I appreciate you leaving this honest feedback about your experience. I appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 03, 2023

I always get great service. Bill, my service writer, always makes me feel like I'm the only customer in for service. He gives me a fair estimate and walks me through all of wh More

by ajlio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roman Tores, my sales person
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Nov 06, 2023 -

Quality Chevrolet responded

Thank you for the awesome feedback! You're right, Bill is an excellent service writer and we appreciate all he does for us! I'm very happy to hear that he has been there to provide you with great service. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 03, 2023

My last visit for oil change I was told that I would be there for 90 minutes and was out in an hour! Bravo! More

by jdcswims
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 03, 2023 -

Quality Chevrolet responded

We are committed to providing top-quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate you taking the time to leave us this great feedback. At Quality Chevrolet Escondido, we value our customers and we look forward to seeing you on your next visit. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 02, 2023

Excellent work thanks my truck feels like new 100 % warranty work 5 ⭐ thanks again ⭐⭐⭐⭐⭐ thanks More

by SEBASKAROL0277
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Catarine
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Nov 03, 2023 -

Quality Chevrolet responded

Thank you for the kind words. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Quality Chevrolet Escondido, we value our customers and we look forward to seeing you down the road. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 01, 2023

Very pleased with the service I got and for getting my car in ASAP to be diagnosed. More

by monie035
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
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Nov 03, 2023 -

Quality Chevrolet responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 01, 2023

Good followthrough with extended warranty insurance provider, who misunderstood what part was being replaced and initially declined to cover the repair. More

by firstgen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Gonzalez
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Nov 03, 2023 -

Quality Chevrolet responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 01, 2023

Fast and dependable service managers and technicians. I get my oil changes here every 4 months without fail. More

by philjohnson0122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 03, 2023 -

Quality Chevrolet responded

Phil, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 01, 2023

It was easy to get my car towed and my tire changed in a timely manner. More

by DEBRA.KERRIGAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 03, 2023 -

Quality Chevrolet responded

Hi Debra, and thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Quality Chevrolet Escondido. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

October 31, 2023

Fast service than I expected while I did not have appointments ahead of time. Highly recommended. More

by iwanttobeabel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
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Nov 01, 2023 -

Quality Chevrolet responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and I am proud that this was received during your time spent with us. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

October 31, 2023

Way better than I expected. The dealership was clean. The staff was friendly and made sure I knew what was going on with my vehicle. More

by LINDAFEARN11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Gonzalez
Report | Print
Nov 01, 2023 -

Quality Chevrolet responded

Thank you for visiting our service department and for leaving the kind words, Linda. We plan to continue giving great customer service and a clean, comfortable place for all our guests during their visit to our dealership. I look forward to working with you again soon! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

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