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Quality Chevrolet - Service Center

Escondido, CA

4.4
541 Reviews

541 Reviews of Quality Chevrolet - Service Center

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November 09, 2023

The staff was very friendly and acknowledged customers as they arrived and informed us they will be waiting on us soon. More

by sandiegolama
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Payton Jackson
Nov 09, 2023 -

Quality Chevrolet responded

Sandie, thank you for writing this amazing review for our team! At Quality Chevrolet Escondido, we always appreciate customer feedback, and I am pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 09, 2023

Great and quick service. Attended to my car needs and very friendly staff. Will recommend to anyone More

by bruceamaro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2023 -

Quality Chevrolet responded

Thank you so much for taking time out of your day to share your experience with everyone, Bruce. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 09, 2023

Grossly over priced , had a very shocking experience and I could not allow my friends to be overcharged for simple repairs More

by ANGELODIMEO65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2023 -

Quality Chevrolet responded

Angelo, it appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. If you would like to discuss this issue in more detail, please give me a call so I can learn what happened and work toward a resolution. Your satisfaction is of the utmost importance. Thank you. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 08, 2023

Excellent service done in the time as it was promised. Friendly staff and waiting area with WiFi was great. More

by imonge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Nov 08, 2023 -

Quality Chevrolet responded

Thank you for your kind words. I know servicing your vehicle takes time out of your day and I strive to make every experience a pleasant one. I am extremely happy that you left satisfied and I do appreciate your business. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 07, 2023

The service department employee were all great. They were professional, courteous, very helpful. Great Job! More

by mark17t
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
Nov 08, 2023 -

Quality Chevrolet responded

Mark, I appreciate your kind words about our service team. Thank you for choosing Quality Chevrolet Escondido for your vehicle needs. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 06, 2023

Felt like when I went in I wasn’t even a customer that I was the enemy. Questions were being asked that I didn’t have the answers to and that is the whole reason why I was in the service department, so YOU More

by JOSH_KIRCHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember service writer or managers name didn’t set a very good impression for me to be able to even care for their names.
Nov 08, 2023 -

Quality Chevrolet responded

Thank you for your feedback, Josh. I strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and I encourage you to contact me at your earliest convenience to discuss this in greater detail. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 06, 2023

Excellent service and helped find issues that I’ve been having for awhile and no other service company could find. More

by THING2_99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2023 -

Quality Chevrolet responded

It is great to hear about your recent service experience. I will certainly pass on your feedback to our team as they will be happy to hear it! I look forward to working with you again in the future! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 05, 2023

The staff here is very professional and helpful. From sales to service department everyone we have dealt with has been great More

by carlos.low1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Bernal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed Carr
Nov 07, 2023 -

Quality Chevrolet responded

Thank you for leaving us this great review, Carlos! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 05, 2023

Very professional and extremely quality work Car was treated with care Respectfully treated very satisfied More

by slkcho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2023 -

Quality Chevrolet responded

Thank you for leaving us this review. I am happy to hear that you were pleased with the service you received from Quality Chevrolet Escondido. If there is anything more that I can do, please come back and see us again. Take care! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 05, 2023

They kept my vehicle to long didn’t fix my problem even with warranty for Pryor repairs arrogant staff $1080 dollars for unsatisfactory repairs supervisor was of no help exactly why I don’t like dealership More

by lizjoeseitz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Gonzalez,Fernando@Qualitychevy. Com
Nov 07, 2023 -

Quality Chevrolet responded

Hello, we appreciate the opportunity to learn about your recent experience in our service department. If you are open to contacting me at your earliest convenience, I would like to further discuss what happened and do my best to address these issues. I look forward to speaking with you and regaining your trust in our business. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

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