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Quality Chevrolet - Service Center

Escondido, CA

4.4
541 Reviews

541 Reviews of Quality Chevrolet - Service Center

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November 14, 2023

Team was very quickly, friendly and personable! I have been here twice so far, all I can say is excellent! More

by yadiracerda100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathleen
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Nov 15, 2023 -

Quality Chevrolet responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 14, 2023

Great service, Alan helped us out and was very helpful every step of the way. More

by Katie
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Bernal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alan
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Nov 15, 2023 -

Quality Chevrolet responded

Thank you for leaving us this great review, Katie! I am very happy to hear that Alan could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 13, 2023

Best Oil change ever thanks to Payton and his crew, real quick reliable and friendly More

by Ms.Alexis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lewis Singleterry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Kenner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Beltran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Bernal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Anzures
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Hollowell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thanks to Teddy for talking to me and showing me some trucks while waiting for my car.
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Nov 15, 2023 -

Quality Chevrolet responded

Thank you for putting your trust in Quality Chevrolet Escondido, Alexis! We pride ourselves in our service department’s ability to provide world-class customer service. I wish you happy travels and look forward to seeing you at your next service appointment. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 13, 2023

Very satisfied with the time and service of the personnel and all the answer indeed More

by carlosgloera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis
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Nov 14, 2023 -

Quality Chevrolet responded

Carlos, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and I am proud that this was received during your time spent with us. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 13, 2023

Juan Gonzalez was great to work with. He kept me informed of work progress and estimated time of completion.. More

by karenfoore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Gonzalez
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Nov 15, 2023 -

Quality Chevrolet responded

Thanks for your awesome review, Karen! I'm very happy to hear that Juan was of such great help to you. He takes pride in his customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and I'm glad that this was the case for you! Please let me know if there's anything else we can do for you. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 12, 2023

Nice friendly staff, they answer all and any questions, over all great experience with the company. More

by jamespalacios204
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Beltran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Bernal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Anzures
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Holtz
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2023 -

Quality Chevrolet responded

I appreciate you for letting others know about your experience, James! If you ever need anything in the future, please don't hesitate to let us know. Take care! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 11, 2023

The low rating is mainly because of the wait of a whole hour to get a ride back home and then taking another hour and a half to get home. The service department should figure out a better way to get people More

by skhoury0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Holtz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : scott did not help me. it was Michael
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Nov 13, 2023 -

Quality Chevrolet responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 11, 2023

Oil change and tire rotation went smoothly with minimum wait. Service advisor, Payton Jackson, was excellent to deal with. More

by jim@mcquestion.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Payton Jackson
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Nov 13, 2023 -

Quality Chevrolet responded

I cannot thank you enough for this glowing review of our service center, Jim! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again and visit Payton and the team if you need anything else in the future! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 10, 2023

Juan was Awesome and help me out greatly, especially with text messages! Would highly recommend Juan, cause take care of business! More

by jomancorig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
Report | Print
Nov 13, 2023 -

Quality Chevrolet responded

Thank you for leaving us this great review! I am very happy to hear that Juan could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 10, 2023

I went in for a scheduled oil change but also had an issue with the door locks. Mike Sanchez was very helpful and had the problem fixed in a timely manner. There was no waiting from time of appointmen More

by Babsea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Sanchez
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Nov 13, 2023 -

Quality Chevrolet responded

Thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our service team, and I am thrilled to know Mike went above and beyond to identify and fix the problem with your vehicle. If you have any additional comments and/or questions, please feel free to contact us directly! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

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