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Quality Chevrolet - Service Center

Escondido, CA

4.4
541 Reviews

541 Reviews of Quality Chevrolet - Service Center

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November 30, 2023

Very pleasant staff. Tried to help more but equipment (plug in tester) wasn’t working. Didn’t have a lot of info re: the emissions part that I had a letter, so we chose t More

by ette05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember her name-Service
Dec 01, 2023 -

Quality Chevrolet responded

Thank you for visiting Quality Chevrolet Escondido’s service department. I am glad that we could provide an overall positive experience and appreciate your feedback. I appreciate any and all feedback as it allows us to improve our service to ensure future satisfaction. Please let me know if there is anything else I can do for you. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 29, 2023

Outstanding customer service with Payton Jackson appreciate his friendly demeanor personality NOT the typical authoritarian advisor attitude. Great to work with service adviser like Payton. Eventh More

by alfierol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
PAYTON JACKSON
Nov 30, 2023 -

Quality Chevrolet responded

Thanks for your outstanding review! I'm very happy to hear that Payton was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 29, 2023

Quality Chevrolet’s friendly, dedicated and competent service staff make one to feel well cared for. More

by modegaard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Hernandez
Nov 30, 2023 -

Quality Chevrolet responded

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that our team was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 29, 2023

Always taken wonderful care of. Older Veh 06/07 Vans/Trucks. Mike has gotten things repaired that have been strange at best . Having the same mechanic work on our Veh is smart and w More

by r.ram23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Hollowell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2023 -

Quality Chevrolet responded

Robert, thank you for this amazing review of your experience with Mike here at Quality Chevrolet Escondido! The experience you described is exactly what we aim for, and it’s great to know we’re exceeding our goals with our customers! Should you have any questions, feel free to reach out. Otherwise, we’ll see you at your next service appointment! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 28, 2023

Grate service, and grate feed back on vehicle performance when asked and straight forward with questions More

by jameskuder8@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2023 -

Quality Chevrolet responded

James, it is wonderful to hear that our team was able to provide you with a great experience! I really appreciate this feedback and I will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 27, 2023

No explaining the correct information about the contract, they put things in so you pay more money, they put me insurance for the paint and they didn’t told me. I’m so glad I’m done with the pays, be careful More

by yombi22.sg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Holtz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2023 -

Quality Chevrolet responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 25, 2023

Awesome customer service from them. Had a super easy on time appointment.Staff was amazing and got it done about 30 min early More

by devinw1993
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Nov 28, 2023 -

Quality Chevrolet responded

Thank you for this great review! I'm very happy that our team was here to help you and treated you with the customer service I know you deserve. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 25, 2023

Scott get's one star because he wasn't my service advisor. Not sure why he's on this review. Kathleen Garden was my service advisor and I have always been very happy with Kathleen. I was thrilled to More

by STUMUSIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kathleen Garden
Nov 28, 2023 -

Quality Chevrolet responded

Thank you for reaching out to us and letting me know about your recent visit. I appreciate everything Kathleen does for Quality Chevrolet Escondido and our customers. Hope to see you again soon! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 23, 2023

Payton greeted me with a smile on his face and was very pleasant to work with. He kept me informed and the job was completed in a timely manner. More

by djjlemire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2023 -

Quality Chevrolet responded

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Payton was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 23, 2023

I brought my Silverado in for an oil change everybody was courteous quick and super efficient More

by JIMMIED2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2023 -

Quality Chevrolet responded

It is great to hear about your recent service experience. I will certainly pass on your feedback to our team as they will be happy to hear it! I look forward to working with you again in the future! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

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