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Quality Chevrolet - Service Center

Escondido, CA

4.4
559 Reviews

559 Reviews of Quality Chevrolet - Service Center

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November 16, 2024

My service advisor, Kathleen, was great. She listened to my concerns. My car service was completed in a timely fashion. I will continue to use the dealership!! More

by SMVANDERBY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kathleen Garden
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Nov 19, 2024 -

Quality Chevrolet responded

Thank you so much for your wonderful review! I'm thrilled to hear that Kathleen provided you with great service and listened to your concerns. It's fantastic that your car service was completed promptly. I appreciate your continued trust in Quality Chevrolet Escondido, and I look forward to serving you again in the future! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 15, 2024

failed to follow up and show me details of a tire tread problem at end of service More

by speakerkey
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maria Espinoza
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Nov 18, 2024 -

Quality Chevrolet responded

Thank you for your feedback. I understand that you were expecting a follow-up regarding the tire tread issue after your service at Quality Chevrolet Escondido. We value your input and would appreciate the opportunity to address your concerns further. Please feel free to reach out to me directly to discuss this matter and ensure we meet your expectations. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 15, 2024

Kathleen in service handled everything great - kept me informed and got things done as expected. More

by Debbie37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathleen
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Nov 18, 2024 -

Quality Chevrolet responded

Thank you, Debbie, for your wonderful feedback! We’re thrilled to hear that our service department met your expectations and that Kathleen kept you informed throughout the process. Your satisfaction is our priority at Quality Chevrolet Escondido. We look forward to serving you again! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 15, 2024

Agent Could be a little more out going and friendly sat in my car before going in to see if I needed to wait or come inside More

by ddusek55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 18, 2024 -

Quality Chevrolet responded

Thank you for your feedback. I appreciate your visit to Quality Chevrolet Escondido and your insights regarding your experience. We always strive to provide a friendly and attentive atmosphere. Your comments will help us enhance our service. We hope to see you again soon! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 15, 2024

The service writer was helpful and knowledgeable. The car was returned in a reasonable time. More

by ronald.m.bas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 18, 2024 -

Quality Chevrolet responded

Thank you for your wonderful review! We’re delighted to hear that our service writer was helpful and knowledgeable and that your vehicle was returned to you in a timely manner. At Quality Chevrolet Escondido, we strive to provide excellent service. We look forward to seeing you again! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 14, 2024

Juan Gonzalez was fantastic! Best experience I’ve had at a dealership and I look forward to my next visit! More

by mroeconstruction
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Gonzalez
Report | Print
Nov 15, 2024 -

Quality Chevrolet responded

Thank you for your wonderful review! I'm thrilled to hear that you had a fantastic experience with us at Quality Chevrolet Escondido and that Juan made such a positive impression. I look forward to welcoming you back on your next visit! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 13, 2024

Fast , efficient and friendly. Jose communicated time frames and stuck to them. Great experience . Thanks Jose! More

by jeff@hVOrtho.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
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Nov 14, 2024 -

Quality Chevrolet responded

Thank you for your wonderful review! We're thrilled to hear you had a fast, efficient, and friendly experience with us at Quality Chevrolet Escondido. We're glad Jose could keep you informed throughout the process. We hope to see you again soon! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 13, 2024

Service team was not very communicative and helpful. Did not receive call back regarding service More

by inigues.andres
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Quincy
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Nov 15, 2024 -

Quality Chevrolet responded

Thank you for your feedback. I understand your experience with our service team was not up to the standards we strive for at Quality Chevrolet Escondido. Communication is essential, and I appreciate you bringing this to my attention. I encourage you to reach out to me directly so I can better assist you and address your concerns. Thank you for choosing us, and we hope to improve your experience in the future. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 13, 2024

Horrible experience Would not recommend anyone to go through what I went through on that day!! Horrible More

by laura0928
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Female
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Nov 15, 2024 -

Quality Chevrolet responded

Thank you for sharing your experience with us. I genuinely appreciate your feedback, as it helps us understand areas where we need to improve. If you're open to discussing your concerns further, please reach out to me at Quality Chevrolet Escondido directly. We are committed to providing a better experience for our customers. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 12, 2024

Very nice people friendly we got it and out. No problem got done early. Thank you for your service. More

by mattyhayes11685
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2024 -

Quality Chevrolet responded

Thank you so much for your kind words! I'm thrilled to hear that you had a great experience with us at Quality Chevrolet Escondido. Our team is dedicated to providing prompt and friendly service, and it's wonderful to know that we met your expectations. I appreciate your feedback and look forward to serving you again in the future! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

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