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Quality Chevrolet - Service Center

Escondido, CA

4.4
541 Reviews

541 Reviews of Quality Chevrolet - Service Center

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December 04, 2023

Clean and easy to do business with. Nice waiting room. Was out in 1.5 hours on a Saturday. More

by steveco3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Payton Jackson
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Dec 05, 2023 -

Quality Chevrolet responded

Thank you for leaving the kind words, Steve. I plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. I look forward to working with you again soon! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

December 04, 2023

Good treats you like family fast working very helpful worked on what needs to be done More

by andrewgonalez2361
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 05, 2023 -

Quality Chevrolet responded

Andrew, thank you for recognizing your experience at Quality Chevrolet Escondido. We consider customers as part of our family, and as an extended part of our family, we want you to receive the kind of treatment each of us would want and expect. I look forward to working with you in the future and I hope you keep us in mind the next time you have any automotive needs. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

December 03, 2023

Roger Hernandez in Service Dept. was very helpful in my service needs. Thank you for your help. More

by LINDASTCLAIR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Hernandez
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Dec 05, 2023 -

Quality Chevrolet responded

Thank you so much for your feedback. We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with Roger Please let us know if we can ever help you in the future. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

December 03, 2023

Payton was very helpful and courteous Got the job done in a hurry for me More

by KEITHKB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Payton
Report | Print
Dec 05, 2023 -

Quality Chevrolet responded

Thank you for taking the time to write this 5-star review. We strive to provide courteous service to all our guests and are glad to hear that we helped you find the car you were looking for. Please keep us in mind for your future auto needs, as our team is always here to assist you. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

December 03, 2023

Payton is amazing, he is very friendly and a customer-oriented person. I wish him to grow as a leader in the service sector. More

by navsap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Payton
Report | Print
Dec 05, 2023 -

Quality Chevrolet responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

December 02, 2023

Amazing service! Mike is the BEST !! I come back because of his amazing customer service and down to earth attitude. More

by mzsmiley0714
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
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Dec 04, 2023 -

Quality Chevrolet responded

Thanks for your outstanding review! I'm very happy to hear that Mike was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

December 02, 2023

I have had recall work performed on my vehicle at this dealership in the past and received great customer service. This time both service representatives were rude, condescending and impatient. Both asked More

by ARWOS2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Holtz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike (Service)
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Dec 04, 2023 -

Quality Chevrolet responded

Thank you for your feedback. Our customers are our top priority, and it appears that your recent experience with our staff does not reflect that. Please don't hesitate to contact me so that we can discuss this issue in greater depth. I hope to hear from you soon. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

December 02, 2023

Mike Sanchez and his service team are efficient they identified the issue on my suburban and was quick to repair. More

by califgalmm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 04, 2023 -

Quality Chevrolet responded

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Mike and the rest of the service team were able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

December 01, 2023

Bill is great. Unfortunately my car was there for a week because of a computer glitch. 😔 More

by GNLE2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Smigiel was great.
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Dec 01, 2023 -

Quality Chevrolet responded

Thanks for your great review. I do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and I am glad that this was the case for you! Please let me know if there's anything else we can do for you. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

December 01, 2023

Oil change was $174. Looks like it included work I did not ask to be done.. More

by jsm3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Sanchez
Report | Print
Dec 04, 2023 -

Quality Chevrolet responded

Thank you for sharing your experience with us. I'd like to learn more about your concerns. Please contact me at your earliest convenience. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

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