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Quality Chevrolet - Service Center

Escondido, CA

4.4
541 Reviews

541 Reviews of Quality Chevrolet - Service Center

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January 06, 2024

The staff has consistently been friendly and professional. They ensure my needs are met and my vehicle is running great. More

by jdmegs73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Payton
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Jan 08, 2024 -

Quality Chevrolet responded

Thank you for this amazing review! We really appreciate your business. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

Jan 08, 2024 -

Quality Chevrolet responded

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Fernando and Kathleen were able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

January 06, 2024

Lack of communication! Truck took over a month to get parts and do the repair after 2 different times of taking it in to find the issue! Dealer had a hard time getting me a More

by cru4fun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill was very short with me and didn’t seem to be very happy employee! Couldn’t answer my questions and treated me as if I wasn’t a valuable customer!
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Jan 10, 2024 -

Quality Chevrolet responded

Thank you for your feedback. We are presently looking into this matter, and encourage you to contact us directly to provide a bit more insight into what happened.

January 06, 2024

My entire experience was professional and accommodating from start to finish. Kathleen, the Service Advisor was very informative and extremely considerate and while also making my necessary repair in a tim More

by mediawonderland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lewis Singleterry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fernando Fierro and Kathleen, Service Advisor
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January 05, 2024

They fit me in as a walk-in when I needed it. Always professional, and courteous. More

by vilen.vlasov
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan in Service
Report | Print
Jan 08, 2024 -

Quality Chevrolet responded

I appreciate the kind words, Vilen. I look forward to seeing you again in the future! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

January 03, 2024

My appointment was at 2 and I was out 90 minutes later. No charge. A perfect appointment. More

by hainesmail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 04, 2024 -

Quality Chevrolet responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

January 03, 2024

Everyone was very nice, friendly, & helpful. Very quick too. They even washed my car. Thank you More

by irishlass1123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr. Hernadez
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Jan 04, 2024 -

Quality Chevrolet responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

January 02, 2024

Very bad Costumer service my car was there for 6 months 2020 chevy can't imagine not being able to rent another car to keep working g for 6 months the awful More

by vistadelrey2211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike
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Jan 04, 2024 -

Quality Chevrolet responded

Thank you for sharing your thoughts and feedback with us. I strive to provide the gold standard of service for all of our customers. I’d very much like to learn more about your experience and work toward a solution with you. Please reach out to me directly at your earliest convenience. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

January 01, 2024

Great easy smooth service… very professional at the check in desk and accurate with wait time expectations More

by teamfigo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Young kid at the check in desk
Report | Print
Jan 03, 2024 -

Quality Chevrolet responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

January 01, 2024

Great and friendly Service at quality Chevrolet Thank you for their help and service all the time More

by doraly
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Bernal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eddie Rojas
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Jan 03, 2024 -

Quality Chevrolet responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

December 31, 2023

Our transmission pump went out which made the transmission fail. The repair was very expensive. Quality worked with us on pricing. For that we are grateful. More

by Sherri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Sanchez & Juan
Report | Print
Jan 03, 2024 -

Quality Chevrolet responded

Sherri, thank you for taking the time to write this wonderful review about our service department. I am extremely pleased that our team was able to locate and fix the problem in an efficient and professional manner. Thank you for your loyalty to us here at Quality Chevrolet and we look forward to your continued business! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

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