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Quality Chevrolet - Service Center

Escondido, CA

4.4
541 Reviews

541 Reviews of Quality Chevrolet - Service Center

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January 13, 2024

From the start with Juan Gonzalez checking me in to the end with Juan checking me out.....service was fantastic and better than I have ever experienced at your dealership, as well as any other dealership I More

by jennibeth.w
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Gonzalez
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Jan 16, 2024 -

Quality Chevrolet responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating, Jennibeth! It's great to hear Juan was able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

January 11, 2024

Do not recommend this dealership. No customer service. Both of our new vehicles have had major issues and they refuse to help. I can’t even rate it one star!! More

by cathydroldan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lewis Singleterry
1.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Holtz
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 12, 2024 -

Quality Chevrolet responded

Cathy, we appreciate you sharing details of your time spent with our dealership. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact me at your earliest convenience so we can resolve your concerns. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

January 11, 2024

I was in and out with no issues. Staff were friendly and helpful. No complaints. More

by silvia.swales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No name
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Jan 12, 2024 -

Quality Chevrolet responded

Silvia, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and I am proud that this was received during your time spent with us. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

January 11, 2024

Every staff member I have ever dealt with here is wonderful, knowledgeable and ready to help. More

by SHARPIMG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Bernal
4.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don't remember any names on the list provided
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Jan 12, 2024 -

Quality Chevrolet responded

Thank you for taking the time to write about your experience with us! At Quality Chevrolet Escondido, we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy we were able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

January 10, 2024

This was my very first time getting all my concerns taking care of. My service advisor was aware of my needs and addressed all my concerns. More

by SGAGNER9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
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Jan 11, 2024 -

Quality Chevrolet responded

Thank you for writing about your visit with us! I am happy to hear that we were able to provide you with the outstanding customer service I strive to deliver to each of our guests. I would love to work with you again. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

January 08, 2024

Had an issue with the battery in our Chevy Bolt EV. Juan from Service ordered a new battery and delivered the vehicle back earlier than expected. He was extremely helpful and very good with communica More

by helenbarker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
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Jan 10, 2024 -

Quality Chevrolet responded

Thank you for the kind words, Helen. We're completely committed to providing top-quality service and I'm thrilled to hear that your experience with Juan reflected this dedication. I appreciate the time it took for you to give us this feedback. At Quality Chevrolet Escondido, we value our customers and we look forward to seeing you down the road. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

January 08, 2024

They were very helpful and curtious. The wait time and waiting was very good as usual. More

by gary4toothnail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2024 -

Quality Chevrolet responded

Gary, it is wonderful to hear that our team was able to provide you with a great experience! I really appreciate this feedback and will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact me. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

January 07, 2024

I went in for a concern about my brakes and a noise I was hearing from my front left driver side. They listened to my concerns and Juan, got right on it! And kept me informed through the whole process. More

by ANGIE4175
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaun,helped me out.
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Jan 09, 2024 -

Quality Chevrolet responded

Thanks for the kudos, Angie. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to me if you have any questions for our staff. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

January 07, 2024

Great experience always the same honest courtesy service they get you in and out in a reasonable time. More

by gakay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Smiguel
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Jan 09, 2024 -

Quality Chevrolet responded

I cannot thank you enough for this glowing review of our service center! I know how valuable your time is and I aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

January 06, 2024

Payton was great. I asked him to call me about 15 minutes prior to my trucks service being completed, so that I could return to the dealership promptly. He called me a More

by philjohnson0122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Payton Jackson
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Jan 08, 2024 -

Quality Chevrolet responded

Thank you for taking the time to write about your experience with us! At Quality Chevrolet Escondido, we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy Payton was able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

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