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Quality Chevrolet - Service Center

Escondido, CA

4.4
541 Reviews

541 Reviews of Quality Chevrolet - Service Center

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January 18, 2024

The dealership was easy to get to . My new adviser is Payton, very professional, seemed humble and helpful. And my oil life is at 💯 percent. Lol thank you. More

by helpothrs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Payton
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Jan 21, 2024 -

Quality Chevrolet responded

Thank you for this amazing review! We really appreciate your business. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

January 18, 2024

Kathleen was great. she made it simple and no problem. all went well. thank you, Jim More

by poppy4kids
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathleen
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Jan 21, 2024 -

Quality Chevrolet responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

January 18, 2024

My service writer worked hard to make sure I was being taken care of and I was satisfied. More

by RUNELSON50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Payton
Report | Print
Jan 21, 2024 -

Quality Chevrolet responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

January 18, 2024

Why did it take 2 and a half hours for an oil change. There should be a special bay for this type of service. More

by moondanz95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : R. Hernandez
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Jan 19, 2024 -

Quality Chevrolet responded

I appreciate this feedback about your experience with us. Your time is valuable to me and I strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

January 17, 2024

Great service. Great clean environment. So happy with my car and would go back again More

by LEWISTHEFOURTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lewis Singleterry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Kenner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Beltran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Bernal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Anzures
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Hollowell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 21, 2024 -

Quality Chevrolet responded

We appreciate the kind words. We look forward to seeing you again in the future! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

January 16, 2024

THEY GOT ME IN EARLY. THE SERVICE ADVISOR WAS GREAT!!! SHE KEPT INFORMED SLL THE WAY THRU THE SERVICE. More

by msklm1944
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 21, 2024 -

Quality Chevrolet responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

January 14, 2024

Pricing was excessive and communication or lack there of with the service representative was very poor. More

by al.marlow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Holtz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 16, 2024 -

Quality Chevrolet responded

Thank you for sharing your thoughts and feedback with us, Al. I strive to provide the gold standard of service for all of our customers. I’d very much like to learn more about your experience and work toward a solution with you. Please reach out to me directly at your earliest convenience. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

January 14, 2024

Easy and smooth transaction. Followed instructions. Friendly service. Will buy again from this dealership. Very satisfied. More

by Senator
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Beltran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 16, 2024 -

Quality Chevrolet responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

January 14, 2024

Excellent work done on my vehicle. Bill my service writer was amazing as always. I’m very pleased with the customer service and outstanding qualified and professional team. Thanks agai More

by PANDPCARS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lewis Singleterry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Kenner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Beltran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Bernal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Anzures
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Hollowell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill service writer, Jason Laymon mechanic and the mechanic that worked on my vehicle
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Jan 16, 2024 -

Quality Chevrolet responded

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Bill was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

January 14, 2024

Very nice team. Very inconvenient needing to bring my truck back 3 times. A week is a long time to fix something. In the future I will take to my regular mechanic. More

by irasseldc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rogelio Hernandez
Report | Print
Jan 16, 2024 -

Quality Chevrolet responded

I appreciate the opportunity to hear more about your recent visit to our dealership. Our customers are our top priority, and I strive for satisfaction. Please contact me at your earliest convenience as I would like to further discuss your visit. I look forward to the opportunity to speak with you. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

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