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Quality Chevrolet - Service Center

Escondido, CA

4.4
541 Reviews

541 Reviews of Quality Chevrolet - Service Center

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February 01, 2024

Brought in my car for service. 4 days in the shop they successfully made it worse. No lift or Uber. Shuttle service very limited if at all available. I checked out their new car se More

by hpcerttechguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Holtz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2024 -

Quality Chevrolet responded

I appreciate you sharing your feedback with us. We strive to create a positive experience for all our customers, and would appreciate the opportunity to gain more insight into your visit. Please contact me at your earliest convenience so we can work together at resolving this. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

February 01, 2024

I didn't have an appointment but I purchased new tires and needed an alignment. The dealership was able to get me in and out within 2 hours which is awesome since this service center is always extremely b More

by danielolvera1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed and Link are amazing as well very friendly and always remember myself and ask about my family. LOVE the atmosphere here
Feb 02, 2024 -

Quality Chevrolet responded

Thank you for reaching out Daniel! Our service department works hard day in and day out to provide the best results for our customers! I will personally share your feedback with my team to ensure we continue to provide the same level of service for all of our customers. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

January 25, 2024

We had a problem with the cooling fan staying on after the engine was turned off. The outside temperature was cool so the fan should not have been running. A check of the temperature gauge showed no temp More

by ajlio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roman Torres and Bill Smigiel
Jan 26, 2024 -

Quality Chevrolet responded

Thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our service team, and we are thrilled to know Bill went above and beyond to fix the problem with your vehicle. If you have any additional comments and/or questions, please feel free to contact us directly! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

January 24, 2024

Great service just took a little bit longer than usual because my battery had to be replaced More

by mikemacias21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
4.0
This rating includes all reviews, with more weight given to recent reviews.
January 20, 2024

yes, Quick service and everything I needed done on my car was done in good time. Thank you so much. I appreciate you guys. More

by monch4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
Jan 23, 2024 -

Quality Chevrolet responded

Thank you for reviewing your service experience! I aim to provide time-efficient and exceptional service for our guests and I am proud that this was received during your time spent with us. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

January 20, 2024

This is the second time a defective oil filter has been installed on a regular service causing me to return for rework! More

by PAULZUEST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rogelio
Jan 22, 2024 -

Quality Chevrolet responded

Paul, I appreciate the opportunity to learn about your recent experience in our service department. If you are open to contacting me at your earliest convenience, I would like to further discuss what happened and do my best to address these issues. I look forward to speaking with you and regaining your trust in our business. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

January 20, 2024

This is the best dealership I have ever been involved with. From Junior in sales to Rogelio in service. Rogelio is the very best service writer I have ever had in my 57 years of vehicle ownership. I will More

by STROM4854
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Bernal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rogelio Hernandez
Jan 23, 2024 -

Quality Chevrolet responded

I am truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

January 19, 2024

Love this dealership! I am from Ohio. You have serviced my motorhome these past 2 years. You get me in quickly, the cost is good, and I don't have to wait very long. Gre More

by wingardlj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Payton Jackson
Jan 22, 2024 -

Quality Chevrolet responded

I appreciate your input. I'm glad to hear that you are consistently impressed with the service we offer here at Quality Chevrolet Escondido. If there is anything more I can do for you please come back and see us any time! Take care! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

January 19, 2024

Professional and very clean. That's all I have to say to complete the 15 word min... More

by amarqe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2024 -

Quality Chevrolet responded

I'm grateful for your kind words, Amarqe! Thank you for choosing us, and I can't wait to see you again in the future. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

January 19, 2024

Juan González was very attentive and keeping me in the loop with the concerns of my truck. More

by dtopete08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan González
Jan 22, 2024 -

Quality Chevrolet responded

Hello and thank you for your kind words. We are very happy to hear that Juan was so attentive during your visit to our dealership and that he gave you some insight on your issue! You learn something new every day! Thank you again and we look forward to working with you again in the future! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

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