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Quality Chevrolet - Service Center

Escondido, CA

4.4
541 Reviews

541 Reviews of Quality Chevrolet - Service Center

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February 09, 2024

Service was on time and staff was friendly. I liked the option for the shuttle. Pet friendly too, brought my dog and he got lots of love. More

by beinglikefire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Kenner
4.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Beltran
4.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Bernal
4.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Anzures
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2024 -

Quality Chevrolet responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Feel free to drop by any time, we'd love to see you and your dog again. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

February 08, 2024

Was in and out quick for an oil change and inspection. Had a cup of coffee too More

by obaaron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2024 -

Quality Chevrolet responded

It is great to hear about your recent service experience. I will certainly pass on your feedback to our team as they will be happy to hear it! I look forward to working with you again in the future! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

February 08, 2024

When checked in they got right to me, it took a hour and half for oil change. More

by JANICELA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2024 -

Quality Chevrolet responded

Thank you so much for your review, Janicela! Happy customers are our goal and our mission at Quality Chevrolet Escondido, and it’s exciting to see that this service was delivered to you during your visit. Should there be anything else you need, please don’t hesitate to let me know. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

February 07, 2024

They usually take one hour for oil change and tire rotation but yesterday they took over two hours More

by psmig1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Payton
Feb 09, 2024 -

Quality Chevrolet responded

I appreciate this feedback about your experience with us. Your time is valuable to me and I strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

February 05, 2024

Friendly service from start to finish. Very satisfied! Wait time did not exceed time expected. More

by Karen Bucher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rogelio Hernandez
Feb 07, 2024 -

Quality Chevrolet responded

We cannot thank you enough for this glowing review of our service center, Karen! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

February 03, 2024

Great service included with my purchase. They are on time and always a pleasant staff More

by amcthomp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2024 -

Quality Chevrolet responded

Thank you for your great review! I'm glad that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let me know. Take care! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

February 03, 2024

Every time i call im put on hold for an extended period of time. I have to call multiple times and im lucky if I actually get an actual person on the phone from the service department. Very difficult to ge More

by bawpilot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Holtz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2024 -

Quality Chevrolet responded

Thank you for reaching out to us, your experience is taken seriously by our entire team. We know our customers’ time is valuable and we understand your point of view. If you are open to giving us another chance to make this right, please contact me so we can discuss the details of your time with us. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

February 02, 2024

The cost of the estimate was very expensive. Also when I got my truck back the backup camera was not working and I had to make another trip to the service center to have that fixed. In all it wa More

by cburroughs1129
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rogelio
Feb 05, 2024 -

Quality Chevrolet responded

We strive for 100% customer satisfaction and it appears that your recent service visit did not meet expectations. I appreciate you taking the time to leave us this review. Feedback such as yours allows us the opportunity to learn how to improve as a team. Please contact me so we can discuss this with you further. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

February 02, 2024

They did the work faster than they said it would be ready. Way to go. More

by writesl58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2024 -

Quality Chevrolet responded

Thank you for reviewing your service experience! I aim to provide time-efficient and exceptional service for our guests and I am proud that this was received during your time spent with us. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

February 01, 2024

Quality always gets me in when I need service and exceeds the expectation of described maintenance. I appreciate the tire rotation and wash with my oil change. More

by MIKEBRIGHT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Smigiel
Feb 02, 2024 -

Quality Chevrolet responded

Thank you for your outstanding rating about our service department, Mike. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

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