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Quality Chevrolet - Service Center

Escondido, CA

4.4
541 Reviews

541 Reviews of Quality Chevrolet - Service Center

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February 22, 2024

Juan is the best advisor! He’s responsive and gets things done. I appreciate his hard work. More

by janna5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
Feb 23, 2024 -

Quality Chevrolet responded

Janna, thank you for the awesome feedback! You're right, Juan is an excellent service adviser and I appreciate all he does for us! I'm very happy to hear that he was there to provide you with great service. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

February 22, 2024

I took car in for a recall and now my steering wheel controls don't work correctly More

by josierod1353
Workmanship
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2024 -

Quality Chevrolet responded

Josie, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

February 20, 2024

We are happy with the service department and staff. This was a simple rotation of tires so there was not really a problem. They did leave a grease mark on the carpet so they had to clean it. They wo More

by lsohnen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Gonzalez
Feb 22, 2024 -

Quality Chevrolet responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

February 19, 2024

communication disconnected and service was too long. ...i waited for an oil change and wiper installation, and tire sensor service which did not work because a new one is required.....Rogelio is usually More

by SCBO_75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rogelio
Feb 22, 2024 -

Quality Chevrolet responded

Thank you for your feedback. Your experience is not reflective of the service I aim to provide to our guests. I would like to hear more about your experience so I can ensure we prevent these issues from happening again. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

February 19, 2024

Two things: One, they charged me $200 labor for changing a diesel fuel filter, which took less than an hour. Two, vehicles normally washed, mine not touched. Sorry folks! More

by RONRICO0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rogelio
Feb 21, 2024 -

Quality Chevrolet responded

I’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so we can discuss your experience and learn more. I look forward to hearing from you. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

February 17, 2024

They actually fixed the car faster than they said the part would take to get to the dealer. More

by lsohnen
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Gonzalez
Feb 20, 2024 -

Quality Chevrolet responded

Thank you for leaving us this great review! I am glad we could get your car all fixed up and back on the road in no time. If there is anything else I can do for you please feel free to pay us another visit. Take care! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

February 16, 2024

The dealer ship is nice and clean, the personal are very nice. They do what they say they will do. Ive bought two cars from them so far. More

by jauresto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Beltran
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2024 -

Quality Chevrolet responded

Wow, your kind words took my breath away! I am so glad your recent visit was such a success, and I hope you won’t hesitate to reach out again in the future. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

February 12, 2024

My rims got fixed. They did a very good job. Thank you very much. Very timely manner very good quality of work. More

by irarhodes68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2024 -

Quality Chevrolet responded

I appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

February 12, 2024

The repair process was efficient. It took 3 hours to replace the ignition switch but everything was accomplished. More

by frankr2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2024 -

Quality Chevrolet responded

Thank you for your outstanding rating about our service department, Frank. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

February 09, 2024

Work was done as promised, and on time. The team was professional and courteous. Thank you. More

by jeramiah jennings
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andres Munoz
Feb 12, 2024 -

Quality Chevrolet responded

I cannot thank you enough for this glowing review of our service center, Jeramiah! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

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