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Quality Chevrolet - Service Center

Escondido, CA

4.4
541 Reviews

541 Reviews of Quality Chevrolet - Service Center

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March 27, 2024

Great experience! ! The service person was great. Very welcoming. Fast and efficient service. Looking forward to my next appointment. More

by dlrivera1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Mar 29, 2024 -

Quality Chevrolet responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

March 27, 2024

Great service and experience, staff are great at this dealer. Everyone was friendly and helpful. More

by JOMIGAA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2024 -

Quality Chevrolet responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

March 27, 2024

When I turned in me vehicle for an oil change, the service employee told me it would be about 90 minutes. It was completed in 30 minutes. After I received my key and went to check. The front tire stil More

by gperez9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
none
Mar 29, 2024 -

Quality Chevrolet responded

Thank you for your feedback. Here at Quality Chevrolet Escondido, we pride ourselves on customer satisfaction, and your recent experience with our staff does not reflect that. Please contact me at your earliest convenience so that we can discuss this issue in greater depth. I look forward to hearing from you soon. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

March 25, 2024

I took my SUV into quality Chevrolet because the check engine light was on and when I went to pick up my vehicle, it would no longer start a run. I don’t know what they did to my vehicle. I am not satisfi More

by paralegalgoddess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lewis Singleterry
1.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Aguirre
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Kenner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Beltran
1.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Bernal
1.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Anzures
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Hollowell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Holtz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Martin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2024 -

Quality Chevrolet responded

I strive for 100% customer satisfaction and it appears that your recent service visit did not meet expectations. I appreciate you taking the time to leave us this review. Feedback such as yours allows us the opportunity to learn how to improve as a team. Please contact me so we can discuss this with you further. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

March 25, 2024

Good Service all around. When the next service date comes due I will be sure to use Quality Chevrolet. More

by sla8956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2024 -

Quality Chevrolet responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

March 23, 2024

Fast and easy! Excellent service to our truck. Very professional to work with. Thank you More

by thabatago95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Quality Chevrolet responded

Thank you for sharing this great feedback with us. I feel our service department is what makes Quality Chevrolet Escondido special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. I look forward to seeing you for your next service appointment! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

March 23, 2024

It was $140 just for oil change and tire rotation. I don't ever remember paying that much. More

by Rudy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Holtz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2024 -

Quality Chevrolet responded

Thank you for sharing this review regarding your experience with us, Rudy. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

March 23, 2024

The dealership is always clean, friendly staff and very professional. I would purchase another new truck at Quality Chevrolete. More

by larsfahlberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill in servicwe
Mar 26, 2024 -

Quality Chevrolet responded

To say thank you is not enough! I am thrilled to read your kind words about our employees, facility and overall experience with us. Please stop by Quality Chevrolet Escondido again! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

March 22, 2024

Juan has been very helpful once our vehicle repair was assigned to him, following the departure of Scott. More

by ibudge92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
Mar 23, 2024 -

Quality Chevrolet responded

Thank you for leaving us this great review! We are very happy to hear that Juan could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

March 21, 2024

Excellent service, acknowledged promptly as you walk in, asked if you would like water, coffee. Explained how long approximately it would take. Friendly, courteous, knowledgeable. Also let me know what work More

by arlenevi16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Bernal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Gonzalez
Mar 23, 2024 -

Quality Chevrolet responded

Thank you for your kind words. We feel our service department is what makes Quality Chevrolet Escondido special, and reviews like yours help us to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and we look forward to seeing you for your next service appointment. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

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