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Quality Chevrolet - Service Center

Escondido, CA

4.4
541 Reviews

541 Reviews of Quality Chevrolet - Service Center

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May 04, 2024

I've gone to Chevrolet Carlsbad for the same thing and they where too rude and not helpfull that I rescheduled my appointmet and my service advisor made the process smooth and easy for me More

by Ru molano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill
May 07, 2024 -

Quality Chevrolet responded

Thank you for the feedback! Our top priority is exceptional customer care and I am proud that this was offered to you during your recent visit. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

May 03, 2024

They take care of you regardless their situation to make it happen for you they show positive attitude regardless of your horrible attitude you give them they find ways to fix your problems and get you back More

by jcchiva5
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Beltran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I went in there to do a oil change
May 06, 2024 -

Quality Chevrolet responded

Thank you for your review! I'm glad to hear that you had a positive experience with our service team and that your vehicle is running smoothly. Please let me know if you have any questions about the work that was done. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

May 03, 2024

They are nice, they get you in when scheduled and the dealership is clean etc. However, scheduling is several weeks to months out and there is no way an oil change should take 90-120 minutes. More

by darien92126
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2024 -

Quality Chevrolet responded

Thank you for taking the time to provide this feedback, Darien. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call me if you’d like to discuss anything in greater detail. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

May 03, 2024

Juan in service was very helpful and knowledgeable and kept me informed about work and the repairs were completed ahead of schedule. More

by BHERD54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan in service
May 06, 2024 -

Quality Chevrolet responded

Thanks for your perfect review! I'm glad to hear that our team was helpful and knowledgeable! I strive to provide excellent customer service, and I'm glad that this was the case for you! Please let me know if there's anything else I can do for you. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

May 02, 2024

Service was fast and efficient, representatives were very accommodating with hospitality and any questions I had about service. More

by htreau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOSHUA SNODGRASS
May 04, 2024 -

Quality Chevrolet responded

We cannot thank you enough for this glowing review of our service center! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

May 02, 2024

Best experience I’ve had in a while because Josh was very helpful and knowledgeable on all brands since I brought my Nissan Altima and took care of us. I totally recommend Josh his team and the dealership. More

by Mr. Deejay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lewis Singleterry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Kenner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Bernal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Anzures
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Hollowell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Teddy Hernandez
May 05, 2024 -

Quality Chevrolet responded

Thank you for leaving this remarkable feedback. We appreciate your comments and are happy to hear that Josh was able to meet your needs. At Quality Chevrolet Escondido, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

May 01, 2024

Terrible experience they put 300 plus miles had my truck over a week did nothing waisted gas and the truck is still having problems only lied so didn’t have to fix More

by ggorelik42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Holtz
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024 -

Quality Chevrolet responded

On behalf of Quality Chevrolet Escondido, I would like to thank you for sharing details of your recent visit. At your earliest convenience, please contact me so we can work towards a resolution. I hope to hear from you soon. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

April 30, 2024

I have taken my car for the same issue 2 times and still has not been fixed they call me and say its done and fix other things or not sure cause still making the noise i took it for the first time. More

by cmaricruz21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Karen not sure who the maintenance name is?
May 02, 2024 -

Quality Chevrolet responded

I am concerned to hear about the poor experience you had with us. I am committed to improving our services, and your insights will be invaluable in helping me make any necessary changes. I hope you will give us another chance to make it right and provide you with a much better experience. If there's anything specific you would like to discuss or if you have any further feedback, please don't hesitate to reach out to me directly. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

April 30, 2024

Service was provided with excellent quality and clarity. I would recommend quality Chevrolet to anyone. My service provider Kathleen was quick and swift and had a great personality and kept me updated as I More

by Tommo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathleen
May 02, 2024 -

Quality Chevrolet responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to me if you have any questions for our staff. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

April 30, 2024

The service technicians are very professional and polite. I have been bringing my vehicle here ever since I purchased it in 2020. More

by lnichols007
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill
May 02, 2024 -

Quality Chevrolet responded

Thank you for the positive review, and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

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