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Quality Chevrolet - Service Center

Escondido, CA

4.4
740 Reviews
Call Service Center (760) 871-4005

740 Reviews of Quality Chevrolet - Service Center

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August 21, 2025

The service was not to standard. The "assigned" adviser did not know i was scheduled and then procede to rush me without asking about any other services that my vehicle might of need More

by Manny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Gonzalez
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Aug 21, 2025 -

Quality Chevrolet responded

Thank you for your feedback, Manny. I appreciate you taking the time to share your experience with us. It seems we did not meet your expectations during your visit for service, and I understand your concerns regarding the communication from your assigned adviser. I encourage you to contact me directly at Quality Chevrolet Escondido so I can address your needs and ensure a better experience next time. Your feedback is invaluable in helping us improve our services. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

August 21, 2025

Nothing to report at this time. Everything was satisfactory and completed on time as stated More

by MAX.PEREZ.MP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria E
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Aug 22, 2025 -

Quality Chevrolet responded

Thank you for your review, Max! I appreciate your feedback and am glad to hear that everything was satisfactory and completed on time at Quality Chevrolet Escondido. We look forward to serving you again. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

August 21, 2025

Needed an oil change and tire rotation. The work has been done here for over 30 years on three vehicles. Always courteous and pretty quick. Great job. More

by no-reply-7qhbk8dsu6ra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 22, 2025 -

Quality Chevrolet responded

Thank you for your feedback! I am glad to hear you've been a loyal customer at Quality Chevrolet Escondido for over 30 years. It's great to know that you appreciate our courteous service and efficient work. We look forward to seeing you again for your future maintenance needs. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

August 20, 2025

Thank you for the great service and for reminding me about my appointment, I had a great experience. More

by canaco43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Beltran
2.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Bernal
1.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Anzures
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 21, 2025 -

Quality Chevrolet responded

Thank you for your kind words! We truly appreciate your feedback and are thrilled to hear that you had a great experience at Quality Chevrolet Escondido. We look forward to serving you again in the future! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

August 20, 2025

I will not take the time to write a review, so please don make me. More

by rooneyconstruction
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 21, 2025 -

Quality Chevrolet responded

Thank you for your rating! We appreciate your engagement with Quality Chevrolet Escondido and hope you had a positive experience. If you have any feedback or need assistance, feel free to reach out. We look forward to serving you again! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

August 19, 2025

Really appreciate Maria helping me out with some unique requests for my service appointment due to a sudden injury I sustained. More

by bryant.peters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Espinosa
Report | Print
Aug 19, 2025 -

Quality Chevrolet responded

Thank you for your kind words, Bryant! I'm glad to hear that Maria was able to assist you with your unique requests during your service appointment. At Quality Chevrolet Escondido, we strive to provide exceptional service to all our customers. We appreciate your feedback and hope to see you again soon! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

August 18, 2025

Your service workers failed to do their job. I brought my car in with a tire with a SLOW leak. In a couple hours I got a call that the tire was good no leak found. I took it home. Next morning t More

by pajohnsjr55
Recommend Dealer
No
Employees Worked With
Maria
Report | Print
Aug 19, 2025 -

Quality Chevrolet responded

Thank you for sharing your experience with us. I acknowledge your concerns regarding the tire service at Quality Chevrolet Escondido. It is concerning that your vehicle did not receive the thorough inspection it needed. I appreciate your feedback and will use this to improve our service standards. If you would like to discuss this matter further or seek assistance, please contact me directly so we can ensure your satisfaction moving forward. Thank you for bringing this to our attention. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

Aug 19, 2025 -

pajohnsjr55 responded

Mr. Singleterry, I have been a loyal customer for a long time and have had my vehicles serviced at Quality Cheverlet Escondido without a hitch or hiccup and have been very pleased with the service I have received. A discussion on this matter is really not needed. I just want you to know that this time your service department let me down. They did not do there due diligence in checking my issue as they should have. Instead, I had to prove to your personnel that there really was an issue and this should not have happened. I hope that you will take the appropriate action to insure no one else is inconvenienced and receive the service you promise to provide. I do have to say that Maria did a great job after being put in the position of appologizing for something she did not have any control over and did her best to correct the issue. Thank you.

August 18, 2025

Have a great experience. A++++ The staff are great. Great environment & clean. Excellent service More

by Romualdo M Dagal
Recommend Dealer
Yes
Report | Print
Aug 18, 2025 -

Quality Chevrolet responded

Thank you for the review, Romualdo! I am happy to hear you had a great experience at Quality Chevrolet Escondido. Our team takes pride in providing excellent service in a welcoming environment. We look forward to seeing you again soon. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

August 18, 2025

After my check in I did not get much of the update on recall repairs. AJ was not able to get any of my answers regarding warranty. I had to call GM to get the information More

by akaslam
Recommend Dealer
Yes
Employees Worked With
AJ
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Aug 19, 2025 -

Quality Chevrolet responded

Thank you for sharing your feedback. I understand your concerns regarding updates on your recall repairs and warranty information. At Quality Chevrolet, we aim to provide clear communication and timely updates, and your input helps us recognize how this situation affected your visit. If you’d like to discuss this further, please feel free to contact me directly. Your concerns are taken seriously. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

August 17, 2025

My truck was checked in quickly and the service was performed rapidly. Overall they did the required service in a quick and professional manner. More

by navytri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Gonzalez
Report | Print
Aug 17, 2025 -

Quality Chevrolet responded

Thank you for your wonderful review! I'm glad to hear that your truck was checked in and serviced quickly and professionally at Quality Chevrolet Escondido. We appreciate your feedback and look forward to assisting you again in the future! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

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