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Quality Chevrolet - Service Center

Escondido, CA

4.4
541 Reviews

541 Reviews of Quality Chevrolet - Service Center

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June 06, 2024

Went in for a simple oil change and tire rotation something that is offered at the dealership for free with every new Chevy you buy it took them from 8 AM to 5 PM to complete my oil change. I noticed More

by supersmogvista
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kathleen
Jun 07, 2024 -

Quality Chevrolet responded

Thank you for sharing your experience with us. We understand your concerns and appreciate your feedback regarding your service visit. Please reach out to me directly so I can address your concerns. Thank you for letting me know about your experience. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

June 05, 2024

As always, Quality is quick/efficient. I trust them to do it right and quickly More

by classicmoviegeek39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex
Jun 07, 2024 -

Quality Chevrolet responded

Thank you for the kind words! I truly appreciate your trust in our team at Quality Chevrolet Escondido. I'm thrilled to hear that you value our efficiency and commitment to getting things done right. I look forward to assisting you again in the future. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

June 01, 2024

Always friendly and quick. My car always taken care of. Love the shuttle services, Greg has been shuttling us around for 7 years! Thank you Juan for stepping into Mikes shoes More

by c_tacotaco
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan, Greg
Jun 04, 2024 -

Quality Chevrolet responded

Thank you for your positive feedback! I am delighted to hear that you had a great experience with us at Quality Chevrolet Escondido. I take pride in providing friendly and quick service, ensuring your car is well taken care of. It's fantastic to hear that you love our shuttle services and that Greg has been such a reliable and valued part of your experience for 7 years. I'm glad Juan was able to step in and continue the excellent service you've come to expect. I appreciate your loyalty and look forward to serving you again! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

June 01, 2024

Always a good experience. While I was there I had a chance to see the new 2025 models and found them to be impressive and unusually high quality. The people there are friendly More

by ambenner17
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Bernal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2024 -

Quality Chevrolet responded

Thank you for sharing your positive experience with us! Our team always aims to provide a friendly and welcoming environment for all our customers. I appreciate your kind words and look forward to assisting you again. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

June 01, 2024

Received my truck back and found grease spots in numerous areas. The quarter panel where a mechanic leaned into motor area was all smudged and dirty. Also found a new scratch on the back quarter panel that More

by davelaspisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Quality Chevrolet responded

Thank you for sharing your feedback with us. We are truly disappointed to hear about your recent experience with us. Quality Chevrolet holds ourselves to a high standard, and it's disappointing to learn that we fell short during your visit. We would like the opportunity to discuss this matter further and work towards a resolution. Please reach out to me at your earliest convenience so we can address your concerns. Thank you. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

May 31, 2024

Happy with the service. I don't know why it has to be 15 words long. More

by vice42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Quality Chevrolet responded

Thank you for the positive feedback! I appreciate your kind words about the service at Quality Chevrolet Escondido. I value your satisfaction with our services. I look forward to your next visit. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

May 30, 2024

Had to make the appointment so they could order the parts for a recall. Made my appointment on time and was told "1 week" because they had to order the parts for the recall. 1 week later, "we'll have it done More

by Joe
Recommend Dealer
No
Employees Worked With
I'm not calling out any specific employees, it's a group failure
May 31, 2024 -

Quality Chevrolet responded

Thank you for sharing your feedback, Joe. We regret to hear that your experience with us did not meet your expectations. I understand your frustration with the delay in fixing your truck due to the recall parts. Please feel free to reach out to me if you have any further concerns or if there is anything else we can assist you with regarding your vehicle. We appreciate your candor and value your business. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

May 30, 2024

Worst served ever. it took me 3 weeks to booked an appointment and another 2 weeks and still did not get done, i had to pick up my truck without the technician even tak More

by paul@sunletnursery.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Holtz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill
May 31, 2024 -

Quality Chevrolet responded

Thank you for sharing your experience with us, Paul. I am disappointed to hear about the challenges you faced with your appointment and the service provided to your truck. We understand your frustration, and we value your loyalty as a repeat customer. Your feedback is essential to us, and we want to make things right. Please reach out to me, so I can address your concerns and work towards a resolution. Thank you for bringing this to my attention. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

May 26, 2024

excellent service as always Joshua took great care of my vehicle and promised to have it done in a reasonable amount of time. More

by stevenc7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Snodgrass
May 29, 2024 -

Quality Chevrolet responded

Thank you for your kind words, Steven! We are glad to hear Joshua took great care of your vehicle! We pride ourselves on providing excellent service at Quality Chevrolet Escondido. Please come back and see us again for all your automotive needs. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

May 26, 2024

Kathleen Garden was my service advisor and she was great! Kept me informed and was knowledgeable. I hope she sticks around! More

by kathypopp62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathleen Garden
May 29, 2024 -

Quality Chevrolet responded

Thank you, Kathy, for your kind words and 5-star rating! We are thrilled to hear that you had a great experience with Kathleen as your service advisor at Quality Chevrolet Escondido. We will definitely pass along your compliments to her and hope to see you again soon for another exceptional service visit. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

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