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Quality Chevrolet - Service Center

Escondido, CA

4.4
542 Reviews

542 Reviews of Quality Chevrolet - Service Center

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July 10, 2024

I have serviced my 2013 Chevy Malibu at this Dealership ever since I purchased it at this Quality Chevrolet Dealership. I have NEVER had anything but SUPERB SERVICE from the outstanding Service Rep to the More

by chargertom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Smeigle, Bill, Service Department
Jul 11, 2024 -

Quality Chevrolet responded

Thank you for choosing Quality Chevrolet Escondido for your 2013 Chevy Malibu service! We are thrilled to hear about your superb experience with our Service Rep and the courtesy car wash. We are dedicated to providing top-notch service, and we look forward to assisting you again in the future. Drive safely! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

July 09, 2024

Best experience at a domestic dealer in a long time, prices are a little high but that's the norm now. It's ok to pay a little more if the level of service matches and here it does. More

by newingpistelak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Snodgrass
Jul 11, 2024 -

Quality Chevrolet responded

Thank you for choosing Quality Chevrolet Escondido for your recent purchase! We appreciate your kind words about our service. Your satisfaction is our top priority, and we are glad to hear that it is reflected in your experience. We look forward to welcoming you back and exceeding your expectations again in the future! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

July 07, 2024

No loyalty to lifelong customers, horrible customer service. Very disappointed in the quality of service received from both the dealer and GM Corp. see my ticket issued with GM. More

by Bee
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom Martin
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2024 -

Quality Chevrolet responded

Thank you for sharing your feedback with us, Bee. We truly value our customers' experiences, and we are disappointed to hear that you were not fully satisfied with the service provided. Your feedback is important to us, and we would like to ensure that your concerns are addressed. Please feel free to reach out to me directly so I can discuss this further. We appreciate your loyalty as a lifelong customer and hope to have the opportunity to make things right. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

July 06, 2024

Not warmly received by the service rep. The diagnostic was too expense and not applied to the repairs More

by tambu002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Holtz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2024 -

Quality Chevrolet responded

Thank you for sharing your feedback with us. At Quality Chevrolet Escondido, we strive to provide exceptional service experiences that meet our customers' needs. We appreciate your comments and would like to better understand your situation. Please feel free to reach out to me directly so we can address your concerns. We value your business and hope to have the opportunity to improve your experience. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

July 05, 2024

My experience was excellent. Every time I come for an oil change everyone is so polite and helpful. Great work! More

by shirley.rodriguez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Jul 08, 2024 -

Quality Chevrolet responded

Thank you, Shirley, for your 5-star review! We greatly appreciate your kind words about your experience at Quality Chevrolet Escondido. We are thrilled to hear that our team was polite and helpful during your oil change. Your satisfaction is our priority, and we look forward to providing you with excellent service in the future. See you next time! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

July 01, 2024

Awesome group of techs and service dept. I can’t ask for anymore. I will be a loyal client. More

by spartw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Beltran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2024 -

Quality Chevrolet responded

Thank you for taking the time to share your positive experience with Quality Chevrolet Escondido! We're thrilled to hear that our techs and service department provided you with awesome service. We appreciate your loyalty and look forward to assisting you with all your automotive needs in the future. Drive safely and see you next time! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

June 30, 2024

The first words to me out of the service reps mouth; "we just got it, we won't even look at it for a week". This is before even knowing what the problem was or listening to my situation. It seemed so ar More

by g
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
no name
Jul 02, 2024 -

Quality Chevrolet responded

At Quality Chevrolet Escondido, I strive to offer exceptional service to every customer. I take your comments seriously and invite you to contact me directly to discuss this further. Your experience is important to me. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

June 30, 2024

Alex did an amazing job! Thank you Service Techs, for always getting the job done ontime. More

by tanner7551
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Bautista
Jul 02, 2024 -

Quality Chevrolet responded

Thank you, Tanner, for the positive review! We're thrilled to hear that Alex provided amazing service. We appreciate your recognition of our Service Techs for their timely work. We look forward to assisting you again at Quality Chevrolet Escondido! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

June 29, 2024

Took our work truck in for an oil change and to check what the ticking noise was. They did the oil change but did not check the noise. They had it all day and now I will have to take it in again. I made More

by RMJBB
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

Quality Chevrolet responded

Thank you for sharing your feedback with us. We understand your frustration regarding the noise concern on your truck. We appreciate your patience and have made a note to address it during your upcoming appointment. We strive to provide top-notch service and will work hard to ensure your satisfaction. Thank you for choosing Quality Chevrolet Escondido. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

June 29, 2024

Really took care of me when they didn’t have to do the extra steps! Appreciate their helpfulness so much More

by griffinkay0325
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

Quality Chevrolet responded

Thank you for choosing Quality Chevrolet Escondido and for sharing your positive experience with us! I am thrilled to hear that our team went above and beyond to assist you. I look forward to welcoming you back or sharing your feedback with others! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

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