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Quality Chevrolet - Service Center

Escondido, CA

4.4
542 Reviews

542 Reviews of Quality Chevrolet - Service Center

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July 19, 2024

My service rep Josh was very helpful he was a joy to work with I am handicapped he did all he could to help. the service crew were speedy to service my car very happy with the whole experience More

by rhayfeed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Carr was the best
Jul 22, 2024 -

Quality Chevrolet responded

Thank you for choosing Quality Chevrolet Escondido for over two decades! We appreciate your loyalty and are thrilled to hear that you've been very happy with our service and work. We look forward to continuing to provide you and your family with top-notch service in the future. See you next time! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

July 19, 2024

Great job with customer service! !! The service department was, specifically Josh he was great explaining the service of my car!! More

by Jaimesofer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Bernal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2024 -

Quality Chevrolet responded

Thank you for sharing your positive experience with us! We are delighted to hear that Josh provided exceptional service and took the time to explain everything about your car. We appreciate your kind words and look forward to assisting you again in the future. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

July 17, 2024

I had the feeling that didn't really need my vehicle so didn't matter how long it took to complete. Made an appointment for this work ~month in advance, seemed like day of wasn't even looked at. No call, n More

by LANEBURDICK8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger
Jul 18, 2024 -

Quality Chevrolet responded

Thank you for sharing your feedback with us. We understand your frustration regarding the delays you experienced in servicing your vehicle at Quality Chevrolet Escondido. Your comments regarding parts availability and communication have been duly noted. We appreciate your patience and will use your input to improve our services. Please feel free to reach out if you have any further concerns or need assistance in the future. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

July 16, 2024

Very good customer service. Professional and courteous staff. Kathleen (service writer) was excellent and great communication. More

by GW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathleen Garden
Jul 17, 2024 -

Quality Chevrolet responded

Thank you for choosing Quality Chevrolet Escondido and for the wonderful 5-star review! I am thrilled to hear about your positive experience with our professional and courteous staff, especially Kathleen. I appreciate your kind words about the excellent service and great communication. Your satisfaction is my priority, and I look forward to assisting you again in the future. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

July 16, 2024

I am satisfied with the assistance I received at Quality Chevrolet when completing my oil change and upgrading my veichle. More

by Maria Toledo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Bernal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex from Service Representative who checked me in for my oil change on Saturday
Jul 17, 2024 -

Quality Chevrolet responded

Thank you, Maria, for your kind words and 5-star review! I'm thrilled to hear that you were satisfied with the assistance you received at Quality Chevrolet Escondido. I appreciate your trust in us for your oil change and vehicle upgrade. I look forward to assisting you again in the future! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

July 12, 2024

The concern or problem on my 2014 Silverado brakes wasn’t solve or repair. Instead I was told that nothing wrong with it or can not match my concern. More

by BELTRANBELTRAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department hard to reach out. I have to call Roman at sales to help me be able to talk with service department.
Jul 15, 2024 -

Quality Chevrolet responded

Thank you for sharing your feedback. Your experience is important to me, and I want to address your concerns effectively. Please reach out directly to me so I can better understand the issue and work towards a resolution. Your satisfaction is our priority. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

July 12, 2024

This is the 3rd Life Time Oil Change for my 2021 3. 0 Diesel LT Silverado. I will continue having all maintenance performed here, for peace of mind, knowing the work will be done. More

by daveoside2003
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karen All Star
Jul 15, 2024 -

Quality Chevrolet responded

Thank you for choosing Quality Chevrolet Escondido for your 2021 3.0 Diesel LT Silverado maintenance needs. We are thrilled to be your go-to choice for service, and we are committed to providing you with excellent care every time. Looking forward to assisting you with future maintenance needs! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

July 11, 2024

Oil change was done very quickly. However my front license plate frame was completely broken. The service guy asked me if I wanted a carwash, in which I replied "No Thank You" well I More

by gilruiz74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Holtz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2024 -

Quality Chevrolet responded

Thank you for sharing your feedback with us, Gil. We appreciate you bringing this to our attention. We understand your concern regarding the license plate frame and the incident with the car wash offer. Your experience is important to us, and I encourage you to reach out to me directly so we can further discuss and address this matter. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

July 10, 2024

Bill Smigiel is AWESOME! Most professional service center representative I have ever met. Give the man a raise! More

by john.p.vinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Smigiel!
Jul 11, 2024 -

Quality Chevrolet responded

Thank you for sharing your positive experience with Quality Chevrolet Escondido, John! We're thrilled to hear that Bill provided you with exceptional service. We truly appreciate your feedback and will make sure to acknowledge his hard work. We look forward to welcoming you back in the future - see you next time! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

July 10, 2024

Very friendly. The oil change was done quickly and the service was efficient t and excellent. More

by gs1191
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2024 -

Quality Chevrolet responded

Thank you for choosing Quality Chevrolet Escondido for your efficient oil change and excellent service experience. We appreciate your positive feedback and hope to see you again for your future vehicle needs! Drive safely! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

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