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Quality Chevrolet - Service Center

Escondido, CA

4.4
536 Reviews

536 Reviews of Quality Chevrolet - Service Center

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November 21, 2024

Took truck in on time and had it ready fast. From an oil change. Thank you More

by bkhartii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
4.0
This rating includes all reviews, with more weight given to recent reviews.
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November 21, 2024

Great friendly service and pretty accurate with the time they give you for completion.I would recommend More

by phatjizzy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
4.0
This rating includes all reviews, with more weight given to recent reviews.
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November 21, 2024

Juan and all customer service staff are a pleasure to do business with. Thank you. More

by cmrabbit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan
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November 21, 2024

The service department always goes above and beyond from the front desk to the technician working on your vehicle. Praise to team I got. Helpful, friendly, knowledgeable and respectful and courteous. Thank More

by IMJAYDEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
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November 21, 2024

Scott and his advisores Bill and Katheleen do a great job in supporting my service needs. They communicate clearly and the vehicle is completed as promised and done correctly! More

by baesslerfamily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 18, 2024

Great Service. Josh was fantastic. Efficient and upfront with all service needed. Thank you for everthing. More

by kevin@islandconstructioncorp.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Snodgrass
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Nov 20, 2024 -

Quality Chevrolet responded

I'm thrilled to hear you had a great experience with us at Quality Chevrolet Escondido. Josh appreciates your kind words and is glad to have provided you with efficient and upfront service. I look forward to seeing you again next time! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 18, 2024

Joshua was amazing as always. He was attentive and patient and went above and beyond to ensure my experience went by quickly and smoothly. I forgot my 10% coupon and Joshua was wi More

by jcslasson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua
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Nov 20, 2024 -

Quality Chevrolet responded

Thank you so much for your wonderful feedback! I'm thrilled to hear about your experience with Joshua at Quality Chevrolet Escondido. His attentiveness and willingness to honor your coupon truly exemplify the exceptional customer service I strive for. I appreciate you driving down from LA to see us and look forward to your next visit! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 16, 2024

My service advisor, Kathleen, was great. She listened to my concerns. My car service was completed in a timely fashion. I will continue to use the dealership!! More

by SMVANDERBY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kathleen Garden
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Nov 19, 2024 -

Quality Chevrolet responded

Thank you so much for your wonderful review! I'm thrilled to hear that Kathleen provided you with great service and listened to your concerns. It's fantastic that your car service was completed promptly. I appreciate your continued trust in Quality Chevrolet Escondido, and I look forward to serving you again in the future! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 15, 2024

failed to follow up and show me details of a tire tread problem at end of service More

by speakerkey
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maria Espinoza
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Nov 18, 2024 -

Quality Chevrolet responded

Thank you for your feedback. I understand that you were expecting a follow-up regarding the tire tread issue after your service at Quality Chevrolet Escondido. We value your input and would appreciate the opportunity to address your concerns further. Please feel free to reach out to me directly to discuss this matter and ensure we meet your expectations. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 15, 2024

Kathleen in service handled everything great - kept me informed and got things done as expected. More

by Debbie37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathleen
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Nov 18, 2024 -

Quality Chevrolet responded

Thank you, Debbie, for your wonderful feedback! We’re thrilled to hear that our service department met your expectations and that Kathleen kept you informed throughout the process. Your satisfaction is our priority at Quality Chevrolet Escondido. We look forward to serving you again! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

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