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Quality Chevrolet - Service Center

Escondido, CA

4.4
531 Reviews

531 Reviews of Quality Chevrolet - Service Center

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November 18, 2024

Great Service. Josh was fantastic. Efficient and upfront with all service needed. Thank you for everthing. More

by kevin@islandconstructioncorp.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Snodgrass
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Nov 20, 2024 -

Quality Chevrolet responded

I'm thrilled to hear you had a great experience with us at Quality Chevrolet Escondido. Josh appreciates your kind words and is glad to have provided you with efficient and upfront service. I look forward to seeing you again next time! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 18, 2024

Joshua was amazing as always. He was attentive and patient and went above and beyond to ensure my experience went by quickly and smoothly. I forgot my 10% coupon and Joshua was wi More

by jcslasson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua
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Nov 20, 2024 -

Quality Chevrolet responded

Thank you so much for your wonderful feedback! I'm thrilled to hear about your experience with Joshua at Quality Chevrolet Escondido. His attentiveness and willingness to honor your coupon truly exemplify the exceptional customer service I strive for. I appreciate you driving down from LA to see us and look forward to your next visit! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 16, 2024

My service advisor, Kathleen, was great. She listened to my concerns. My car service was completed in a timely fashion. I will continue to use the dealership!! More

by SMVANDERBY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kathleen Garden
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Nov 19, 2024 -

Quality Chevrolet responded

Thank you so much for your wonderful review! I'm thrilled to hear that Kathleen provided you with great service and listened to your concerns. It's fantastic that your car service was completed promptly. I appreciate your continued trust in Quality Chevrolet Escondido, and I look forward to serving you again in the future! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 15, 2024

failed to follow up and show me details of a tire tread problem at end of service More

by speakerkey
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maria Espinoza
Report | Print
Nov 18, 2024 -

Quality Chevrolet responded

Thank you for your feedback. I understand that you were expecting a follow-up regarding the tire tread issue after your service at Quality Chevrolet Escondido. We value your input and would appreciate the opportunity to address your concerns further. Please feel free to reach out to me directly to discuss this matter and ensure we meet your expectations. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 15, 2024

Kathleen in service handled everything great - kept me informed and got things done as expected. More

by Debbie37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathleen
Report | Print
Nov 18, 2024 -

Quality Chevrolet responded

Thank you, Debbie, for your wonderful feedback! We’re thrilled to hear that our service department met your expectations and that Kathleen kept you informed throughout the process. Your satisfaction is our priority at Quality Chevrolet Escondido. We look forward to serving you again! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 15, 2024

Agent Could be a little more out going and friendly sat in my car before going in to see if I needed to wait or come inside More

by ddusek55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 18, 2024 -

Quality Chevrolet responded

Thank you for your feedback. I appreciate your visit to Quality Chevrolet Escondido and your insights regarding your experience. We always strive to provide a friendly and attentive atmosphere. Your comments will help us enhance our service. We hope to see you again soon! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 15, 2024

The service writer was helpful and knowledgeable. The car was returned in a reasonable time. More

by ronald.m.bas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 18, 2024 -

Quality Chevrolet responded

Thank you for your wonderful review! We’re delighted to hear that our service writer was helpful and knowledgeable and that your vehicle was returned to you in a timely manner. At Quality Chevrolet Escondido, we strive to provide excellent service. We look forward to seeing you again! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 14, 2024

Juan Gonzalez was fantastic! Best experience I’ve had at a dealership and I look forward to my next visit! More

by mroeconstruction
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Gonzalez
Report | Print
Nov 15, 2024 -

Quality Chevrolet responded

Thank you for your wonderful review! I'm thrilled to hear that you had a fantastic experience with us at Quality Chevrolet Escondido and that Juan made such a positive impression. I look forward to welcoming you back on your next visit! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 13, 2024

Fast , efficient and friendly. Jose communicated time frames and stuck to them. Great experience . Thanks Jose! More

by jeff@hVOrtho.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Report | Print
Nov 14, 2024 -

Quality Chevrolet responded

Thank you for your wonderful review! We're thrilled to hear you had a fast, efficient, and friendly experience with us at Quality Chevrolet Escondido. We're glad Jose could keep you informed throughout the process. We hope to see you again soon! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

November 13, 2024

Service team was not very communicative and helpful. Did not receive call back regarding service More

by inigues.andres
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Quincy
Report | Print
Nov 15, 2024 -

Quality Chevrolet responded

Thank you for your feedback. I understand your experience with our service team was not up to the standards we strive for at Quality Chevrolet Escondido. Communication is essential, and I appreciate you bringing this to my attention. I encourage you to reach out to me directly so I can better assist you and address your concerns. Thank you for choosing us, and we hope to improve your experience in the future. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

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