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Quality Chevrolet

Escondido, CA

Overview
Employees
Reviews
Vehicles
4.6
1,037 Reviews
Welcome to Quality Chevrolet Thank you for making your way to , your trusted new and used Chevy dealer near Oceanside! Whether you're shopping for a new Chevy, need Chevy service or parts, or just have general questions during your shopping experience, then take a moment to learn about the main services we provide and how we can help you. For everything you need and more, you can rely on the experts at Quality Chevrolet!
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1550 Auto Park Way

Escondido, CA

92029

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Showing 1,037 reviews

October 19, 2023

Exhaust issue still not fixed because the new exhaust is taking a long time to ship. Driving my family around with a cracked exhaust sounds horrible. At least they changed the oil while the car was in the s More

by mikesantiago721
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 20, 2023 -

Quality Chevrolet responded

Thank you for sharing this review regarding your experience with us, Mike. I want to thank you for your patience as we wait for the new exhaust to arrive. I know it is frustrating to deal with this, and please know we are frustrated as well with all the shortages we have experienced recently. I’d like to discuss this with you further and reiterate our dedication to fixing the problem, if you could please contact me at your earliest convenience. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

October 19, 2023

Easy check in, accurate on time and friendly service! The waiting area is spot-on! More

by mm2greene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill was amazing!
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Oct 19, 2023 -

Quality Chevrolet responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

Oct 20, 2023 -

mm2greene responded

Thank you for your follow up! Truly appreciated visiting your dealership! Looking forward to having my vehicle taken car of when needed!

October 18, 2023

when I called they made an appointment to check my trucks Evap system. on the day of the appointment, I was met right away and was written up with an estimated time for results of the diagnostics. the repair More

by JVANDERSTAAY
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 19, 2023 -

Quality Chevrolet responded

We truly appreciate you taking the time to write about your experience at our service department. We want to provide all of our customers with quick and efficient vehicle maintenance, and I'm thrilled to hear that you feel you had such a wonderful experience with our entire team. I'm happy to hear that you can trust us with your vehicle, and I hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

October 18, 2023

Got appointment in a timely fashion & the service only took one hour. Friendly service personnel. More

by rikansrudrb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Gonzales
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Oct 19, 2023 -

Quality Chevrolet responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

October 18, 2023

Our Service Advisor Bill S is great. Very professional. Always makes sure repairs are done correctly. Will call to update and get our approval. He is a keeper. More

by johnw12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Smigiel
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Oct 19, 2023 -

Quality Chevrolet responded

John, thank you for the awesome feedback! You're right, Bill is an excellent service adviser and we appreciate all he does for us! I'm very happy to hear that he has been there to provide you with great service. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

October 16, 2023

Ed Carr was great. I'm glad we happened to run in to Ed that day. We love our new Chevy Trailblazer! More

by JTuipala
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ed Carr
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Oct 19, 2023 -

Quality Chevrolet responded

Thank you for taking the time to write this review. I am pleased to hear that Ed was able to provide an efficient and overall positive experience. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

October 16, 2023

Always great service in reasonable time frame. The only negative is that OnStar keeps sending me notices that I need an oil change, when it has just been done. More

by pianoman57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Carr
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Oct 19, 2023 -

Quality Chevrolet responded

I appreciate your input. I'm glad to hear that you are consistently impressed with the service we offer here at Quality Chevrolet Escondido. If there is anything more I can do for you please come back and see us any time! Take care! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

October 15, 2023

Customer service can be a lot better, especially when I purchased the vehicle there. Felt like they treated other people differently. More

by molinagabriela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike sanchez
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Oct 18, 2023 -

Quality Chevrolet responded

I appreciate you sharing your feedback with us. We strive to create a positive experience for all our customers, and would appreciate the opportunity to gain more insight into your visit. Please contact me at your earliest convenience so we can work together at resolving this. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

October 15, 2023

Always great service. Just took delivery of my new truck. Not my first from them. More

by mjflatau
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lewis Singleterry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Bernal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed Carr
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Oct 17, 2023 -

Quality Chevrolet responded

Thank you so much for your feedback as well as your loyalty. I appreciate building long-term customer relationships and I truly value your business. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

October 15, 2023

I want to thank Yadira and Ed for helping me and my family everytime we come they treat us like family they both are very good people thank you for everything you need a car talk to one of them 🙃 More

by eperezhoward
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ed and Yadira
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Oct 18, 2023 -

Quality Chevrolet responded

Thank you for this excellent review. I am so happy to hear that we could make you feel like a part of the Quality Chevrolet family with your recent purchase. If there is anything else that we can do for you, please feel free to contact us or stop in any time. We hope to see you again soon! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

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