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Quality Chevrolet

Escondido, CA

4.6
1,037 Reviews
Welcome to Quality Chevrolet Thank you for making your way to , your trusted new and used Chevy dealer near Oceanside! Whether you're shopping for a new Chevy, need Chevy service or parts, or just have general questions during your shopping experience, then take a moment to learn about the main services we provide and how we can help you. For everything you need and more, you can rely on the experts at Quality Chevrolet!
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1550 Auto Park Way

Escondido, CA

92029

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Showing 1,037 reviews

November 01, 2023

Roman was very helpful, but I have had issues with the deceiving Intallation advertising. First I was told that Chevrolet will do the installation, then that Chevrolet actually only pays 1000$ with no opt More

by cb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Junior Bernal
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2023 -

Quality Chevrolet responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

October 31, 2023

Kenny is great thanks a lot. Hey Richard you guys almost lost my business. Chill. My word is my contract. More

by juan.vargas
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Richard Anzures
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny. You got 5 🌟 s
Nov 01, 2023 -

Quality Chevrolet responded

Thank you for your honest feedback about your recent experience with us, Juan. I would like to learn more about your experience concerning Richard. Please contact me if you would like to further discuss your visit so we can continue moving forward in a positive direction. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

October 31, 2023

Best service department staff very friendly and quick service clean facility great location nice lounge area with great coffee and WiFi More

by FERNANDO_CHEVYPARTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lewis Singleterry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Kenner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Beltran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Bernal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Anzures
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Hollowell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2023 -

Quality Chevrolet responded

Fernando, thank you for your kind words. We feel our service department is what makes Quality Chevrolet Escondido special, and reviews like yours help me to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and we look forward to seeing you for your next service appointment. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

October 31, 2023

Fast service than I expected while I did not have appointments ahead of time. Highly recommended. More

by iwanttobeabel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Nov 01, 2023 -

Quality Chevrolet responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and I am proud that this was received during your time spent with us. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

October 31, 2023

Way better than I expected. The dealership was clean. The staff was friendly and made sure I knew what was going on with my vehicle. More

by LINDAFEARN11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Gonzalez
Nov 01, 2023 -

Quality Chevrolet responded

Thank you for visiting our service department and for leaving the kind words, Linda. We plan to continue giving great customer service and a clean, comfortable place for all our guests during their visit to our dealership. I look forward to working with you again soon! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

October 31, 2023

I loved that the dealer washed my car, put in windshield wiper fluid, rotated my tires and filled the tires with air and all for FREE. At 9:21 I was sent a text message that my car was ready. My phone doe More

by DIANEJPOWAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fernando was the manager for service who called me.
Nov 01, 2023 -

Quality Chevrolet responded

Thanks for your great review, Diane. I do appreciate your patience for the extended wait that you encountered due to the miscommunication about the phone call. We strive to provide excellent customer service, and I'm glad that this was the case for you! Please let me know if there's anything else we can do for you. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

Nov 01, 2023 -

DIANEJPOWAY responded

Thank you for responding to my comment about my concern. Not everybody takes the time to do this, so Thank You!

October 31, 2023

They took great care of me today. Took a day off from work to get some service done…actually took the wrong day off and they took care of my needs despite my error. I really appreciat More

by rmay998684
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Gonzales
Nov 01, 2023 -

Quality Chevrolet responded

Thank you for your wonderful feedback! We always strive to meet the needs of our customers no matter the situation and I am glad we were able to get your car taken care of. Feel free to let me know if you have any concerns about your vehicle. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

October 30, 2023

Great Service. Not happy that after market coating was mandatory and already applied. I asked for photo of sticker and that addition was not disclosed. This added a More

by vanessa.handy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Anzures
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dalton-5 Stars
Nov 01, 2023 -

Quality Chevrolet responded

Thank you for sharing your feedback with us Vanessa. At Quality Chevrolet Escondido, we strive to provide complete satisfaction for every experience and I am sorry to hear that you feel your sale was less than exceptional. If you would like to discuss your experience further, please do not hesitate to reach out to me at your earliest convenience. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

October 30, 2023

Great service. Fast. Reliable. It was the fastest car deal i have ever made. Amazing More

by jorgerpineda
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Kenner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Beltran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Junior Bernal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Anzures
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2023 -

Quality Chevrolet responded

Jorge, thank you for your feedback and recommendation. It's fantastic to know that we were able to make your purchase incredibly easy and quick. We look forward to working with you or anyone you might send our way in the future. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

October 30, 2023

Quality Chevrolet is amazing. The customer service during my time there was one of a kind. Special thanks to my sales representative Imran for helping me out purchase my dream tr More

by leo80p
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Imran
Nov 01, 2023 -

Quality Chevrolet responded

We are extremely grateful to receive such an outstanding review, Leo! Feedback like yours lets me know that we are meeting our organizational goals for providing excellent customer service while getting you into the truck of your dreams. I could not be happier to hear that Imran was able to do this for you and I encourage you to contact him or stop by if you have any further automotive needs. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

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