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Quality Chevrolet
Escondido, CA
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Staff was helpful and friendly and got us out very quickly. I feel it was a good deal on the vehicle and we didn’t feel that we were wasting time. I feel we got the most fair deal and they worked with quickly. I feel it was a good deal on the vehicle and we didn’t feel that we were wasting time. I feel we got the most fair deal and they worked with us in a professional manner More
Mike Sanchez is a Rockstar Service Advisor who provides impeccable customer service. Thank you so much for your attention to detail and taking care of my needs. It's very much appreciated! impeccable customer service. Thank you so much for your attention to detail and taking care of my needs. It's very much appreciated! More
Ms. Garden was very polite, informative and professional to someone whose only knowledge is to watch oil guage and when to fill with gas.I would give her five stars. to someone whose only knowledge is to watch oil guage and when to fill with gas.I would give her five stars. More
It seems like that staff has a passive aggressive attitude towards service. I got there at 2pm. Prior to arriving, I called the service advisor to arrange for a shuttle for me. I checked in, and attitude towards service. I got there at 2pm. Prior to arriving, I called the service advisor to arrange for a shuttle for me. I checked in, and reminded them about a shuttle. At appx. 240pm, I inquired with 3 staff status on the shuttle. 1 just blew me off. 1 said "it's coming". 1 said " I'll call them". At 315pm I called for an Uber. It was only then the service manager stated to me he was stuck in traffic and it should be 15+ more minutes. Why can't these guys get it together and actually help the customer? The shuttle driver was there in 5 mins. I cancelled my uber. The driver stated his work phone has never worked, the shop won't get him a new phone, and he's using his personal phone for navigation. The only reason why I keep coming back to this dealer is because it's 4 miles from my house. Definitely not because of the staff. More