Quality Chevrolet Buick GMC - Service Center

Make things better We had some issues but Scott did his best to make it better. He personally called me to follow up on issues we were having. We had some issues but Scott did his best to make it better. He personally called me to follow up on issues we were having. More

Disappointed Did not receive any great customer service once I arrived to this dealership. Upon arrival there was no one to greet me or anything. I guess I have t Did not receive any great customer service once I arrived to this dealership. Upon arrival there was no one to greet me or anything. I guess I have to get out of my car and had by the customer service area where I found my service advisor Sasha texting on her phone like really no respect for the customer mean you I brought my car at their dealership!! Once I picked up my car she was still on her phone texting and I felt that she didn't give me any information regarding my vehicle. Really disappointed with this dealership. More

Very poor attention and services dep is terrible attitude My car have in this dealer for 10 time always somenthing defective and services have attitude I still have issues with my car, I never buy o lease Che My car have in this dealer for 10 time always somenthing defective and services have attitude I still have issues with my car, I never buy o lease Chevrolet game. More

KEPT ME WAITING TOO LONG. UNCOOPERATIVE I TOLD THEM I NEEDED TO GET TO WORK. ASKED FOR A RIDE, THEY SAID TOO FAR TO OLD TAPPAN. MADE AN EARLY , FIRST THING APPT SO I COULD GET OUT QUICK AN I TOLD THEM I NEEDED TO GET TO WORK. ASKED FOR A RIDE, THEY SAID TOO FAR TO OLD TAPPAN. MADE AN EARLY , FIRST THING APPT SO I COULD GET OUT QUICK AND THEY DID NOTHING TO ACCOMODATE ME SAYING THE TECH WAS BUSY. WHAT'S THE POINT OF TELLING ME TO COME EARLY JUST TO WAIT AROUND FOR HOURS. More

Awful service Called many times on estimate. Many times if van is ready. Put on hold forever will never bring my car or van back. service Called many times on estimate. Many times if van is ready. Put on hold forever will never bring my car or van back. More

Great Service Vehicle service engine light was on, came in to have it checked out Fast professional courteous service Clean comfortable waiting room Overall had Vehicle service engine light was on, came in to have it checked out Fast professional courteous service Clean comfortable waiting room Overall had a great experience More

Courteous and polite but would not helpful. Courteous and polite but not helpful. I brought my 2017 Yukon Denali with 3,400 miles for service. I was asked to leave the vehicle. I live in anothe Courteous and polite but not helpful. I brought my 2017 Yukon Denali with 3,400 miles for service. I was asked to leave the vehicle. I live in another state and had no to get home. No loaner was made available to me and when I asked about a rental car I was answered “you can get one but we don’t deal with that.” I had to fend for myself calling around looking for rental companies with GM cars so I could get reimbursed later. It was either that or sleep at the dealer apparently. I walked almost a mile to get my rental. When I was getting my items out of my car I spoke with the technician who told me that they had the parts and I could wait for the vehicle. I then had to go bring my rental back and walk nearly another mile back to the shop. Communication is lacking within the service department. For me, to spend $70+ for a car AT THIS DEALERSHIP and to not be provided with a way to get home is unacceptable. I had to call three different rental companies in order to find one with a GM car. As stated earlier, although very polite, the lack of assistance for a new customer spending this much money is just unacceptable. More

Service The service was very good ,waiting time was about one hour,the waiting area was clean.Kim was very friendly and courteous. I tested drives new trein The service was very good ,waiting time was about one hour,the waiting area was clean.Kim was very friendly and courteous. I tested drives new trein More

Not good I received an unsolicited office from GM that my car did not have a safety recall completed and suggested that I have it done. I call Englewood Chevro I received an unsolicited office from GM that my car did not have a safety recall completed and suggested that I have it done. I call Englewood Chevrolet on a Monday, spoke to a nice woman. She told me to bring my car in Wednesday morning for the recall. I took time off work to drop the car off. I arrived prior to the service dept. opening and was 1st in line. They took my car in and said they’d call when it was done. I did not hear from them y the end of the day so I called. I was told my car “wasn’t ready” and they’d call tomorrow when it was finished. Again I did not hear from them so I called @ 4:30pm and was again told the Car was not ready. The service guy put me on hold to go check the status of my car. He came back telling me that the mechanic was just starting to work on my car. This was now close to 5:00 pm on a Friday and he expected me to believe a mechanic was starting in my car at that time!! I told them not to touch my car as I was coming to pick it up without any work having been even started in 2 days of them having the car. This is totally unacceptable and I will NEVER go back to this dealer again. They wasted my time and let my car sit outside for 2 days without even touching it! And all this because GM contacted me and one of the dealership’s employees told me to bring the car in on a specific day at a specific time for the recall repair and then they do nothing for 2 days.What a lousy way to treat a customer! Worst service ever! More

overall very satisfied All matters taken care of quickly and accurately and courteously Appreciated the cleanliness of automobile after service completed. enjoyed appearanc All matters taken care of quickly and accurately and courteously Appreciated the cleanliness of automobile after service completed. enjoyed appearance of new customer waiting area More