Quality Buick GMC - Service Center

Professional, Courteous and Efficient We recently returned to Quality GMC after using another dealer on the West side that caused a new repair each time we would take it in. Thank you, Co We recently returned to Quality GMC after using another dealer on the West side that caused a new repair each time we would take it in. Thank you, Cord Trail, for your professionalism. We only had a regular service done, but we feel better knowing we are dealing with honesty and "Courtesy". More

understood problem and fixed it quickly Diagnosed and explained the the problem quickly and fixed the problem in a timely manner. The usual courteous service folks. This is what keeps me c Diagnosed and explained the the problem quickly and fixed the problem in a timely manner. The usual courteous service folks. This is what keeps me coming back for service. More

Fruad This dealership has damaged my vehicle by damaging both side fenders and the hood of my vehicle and try to hide it by fixing it and painting it withou This dealership has damaged my vehicle by damaging both side fenders and the hood of my vehicle and try to hide it by fixing it and painting it without my permission and returning it back to me without mentioning anything about the damage. They promise to do what it takes to handle this situation but it has been nothing but empty words. Now they have their lawyer involved and he is playing games. More

Friendly, thorough service My Service Writer Cord Trail was and always is a pleasure to deal with. Brought my 2017 Diesel Canyon in (no Appointment required) for second service My Service Writer Cord Trail was and always is a pleasure to deal with. Brought my 2017 Diesel Canyon in (no Appointment required) for second service since new around 2:30 pm, for Annual service, tire rotation, and two Computer updates as part of a recall item. Got a call the by 4:15 everything complete. Always a Pleasure to work with the Quality Dealership. More

Out of Warranty Work My 2014 GMC Acadia fell subject to the dreaded A/C not working problem. If you own an Acadia you should google Acadia A/C Problems, it's disturbing. My 2014 GMC Acadia fell subject to the dreaded A/C not working problem. If you own an Acadia you should google Acadia A/C Problems, it's disturbing. I was told at the dealersip my car was not under warranty and the cost would be $1,050.. plus. After some negotiations they said GMC, the mothership, would offer me a "Goodwill" warranty and I got all the work done for $400. Through all of this the people at Quality were exceptional and great to work with, they even found another major problem with the engine that was fixed under warranty. Overall I love the dealership but I am having serious doubts about GMC products. This is two significant mechanical issues on a vehicle that is only 4 years old with 21,000 miles. More

Excellent Service Team The whole process from check-in to diagnostic to repair went smoothly. Rick was respectful and honest, communication was clear and timely. Diagnosis i The whole process from check-in to diagnostic to repair went smoothly. Rick was respectful and honest, communication was clear and timely. Diagnosis indicated a problem more severe than expected and the team was able to complete the repair by the next day. Transportation was kindly provided. I will definitely return, and would highly recommend Quality Service as it is just that - quality. Based on my experience, I will probably buy my next car here! More

Great Service Team Went in on a "No Notice" service for a LOF and tire rotation, they took me in and out in 45 minutes, Great Job, Great Team! Went in on a "No Notice" service for a LOF and tire rotation, they took me in and out in 45 minutes, Great Job, Great Team! More

Friendly and good disclosure Keith was friendly and knowledgeable. The dealership understood that I am a loyal GMC customer, a Costco customer and appraised my trade quickly. I or Keith was friendly and knowledgeable. The dealership understood that I am a loyal GMC customer, a Costco customer and appraised my trade quickly. I originally went in for service and ended up purchasing a new vehicle. More

Poor collision dept I had my molding repaired three times because they couldn't get it right now I have to come out of pocket to have it repaired for a fourth time becaus I had my molding repaired three times because they couldn't get it right now I have to come out of pocket to have it repaired for a fourth time because now I am out of warranty. Glen in the collision dept did not care to help in any way shape or form Do not spend a dime here very unpleasant and unprofessional More

great service Great customer service with friendly staff. Service department is always great with quick service and knowledgeable staff. I am a returning customer Great customer service with friendly staff. Service department is always great with quick service and knowledgeable staff. I am a returning customer because I trust this dealership. More