Back

Quality Buick GMC - Service Center

Albuquerque , NM

4.1
30 Reviews

30 Reviews of Quality Buick GMC - Service Center

Sort by
June 26, 2025

Very shady dealership, at first our family had called to get a gasket replaced, quoted 2.9 hours, make it 4 just being fair because mechanics need to eat and take breaks too, ended up staying 9 hours, lady More

by Steve Gomez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Destiny Nuanes, Mario Garcia
Jun 27, 2025 -

Quality Buick GMC responded

Thank you for sharing your experience with us, Steve. We understand how frustrating it must have been for you and your family to deal with these issues during your visit to Quality Buick GMC, and we are glad we were able to get ahold of you to clear up that frustration. Please reach out to us so we can coordinate a time for you to come back in, and we look forward to inspecting the oil leak that was not a part of the gasket issue. Sincerely, The Quality Buick GMC Team

June 21, 2025

I purchased my 2018 Buick Encore from Quality in 2017. I have been extremely pleased with the staff, service department and my vehicle since 2017. My June 19, 2025 scheduled maintenance visit was my ver More

by Germaine Mitchell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Female and Male
Jun 21, 2025 -

Quality Buick GMC responded

Thank you for sharing your experience, Germaine. We understand your concerns regarding the recent service visit and how it differed from your usual positive experiences. At Quality Buick GMC, we aim to provide consistent, attentive service and clear communication, and we appreciate your feedback as it helps us maintain our standards. Please feel free to reach out to us directly to discuss this matter further. Your satisfaction is our priority, and we want to ensure that your future visits are nothing short of excellent. Sincerely, The Quality Buick GMC Team

November 04, 2024

Thanks to Mario Garcia for taking ownership of the repairs to my car. I appreciate your professionalism. More

by DK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Garcia
Nov 06, 2024 -

Quality Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you had a positive experience with Mario at Quality Buick GMC. His professionalism and dedication to customer care are truly valued. We hope to see you again soon for any future needs! Sincerely, The Quality Buick GMC Team

September 22, 2024

The service department was very professional and kept me updated with the progress of my vehicle every step of the way. I really like this dealership. More

by donham1966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh, and Michael
Sep 24, 2024 -

Quality Buick GMC responded

Thank you for your wonderful feedback! We're thrilled to hear that our service department provided you with professional support and kept you informed about your vehicle's progress. At Quality Buick GMC, we strive to offer a great experience, and your kind words mean a lot to us. We look forward to seeing you again soon! Sincerely, The Quality Buick GMC Team

September 01, 2024

Organized, reliable, and willing to help you through the process. Not just selling stuff they are genuine . More

by jtmagoffe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Garcia
Sep 01, 2024 -

jtmagoffe responded

Great job

May 29, 2024

If you have a GM vehicle this is the only one in the Albuquerque to consider for quality repair work. The Service Advisors are kind and ready to help. You can actually get them on the phone and will k More

by Dan M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sofia, Jamie
May 31, 2024 -

Quality Buick GMC responded

Thank you, Dan, for sharing your positive experience with Quality Buick GMC! We are delighted to hear about the exceptional service you received from our team members, Sofia and Jamie. It's wonderful to know that our service advisors were attentive, our technicians were skilled, and that you felt well-informed throughout the repair process. We appreciate your loyalty and are honored to be your GM dealership of choice in Albuquerque. Please do not hesitate to reach out if you need any further assistance. We look forward to welcoming you back for all your GM repair needs! Sincerely, The Quality Buick GMC Team

February 04, 2024

Sophia was very communicative while my vehicle was being serviced. BC of her, it was a very pleasant experience. More

by Denise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sofia Rodriguez
Feb 06, 2024 -

Quality Buick GMC responded

Denise, thank you for taking the time to share your feedback. Each employee is a valued member of the Quality Buick GMC team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, The Quality Buick GMC Team

November 22, 2023

In and out the same day for a radiator coolant hose replacement with one day notice. Thanks Cord! More

by 2001LeSabrerunningfine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cord
Nov 27, 2023 -

Quality Buick GMC responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Quality Buick GMC Team

August 14, 2023

Cord and Sophia provided excellent Service to me. My Enclave was quickly and Professionally Done. Thank You More

by tact4652
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cord
Aug 16, 2023 -

Quality Buick GMC responded

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Cord and Sophia were able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, The Quality Buick GMC Team

March 15, 2023

Great service, very professional staff, and always courteous and knowledgeable service personnel . Easy in and out. More

by Jim D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cord
Mar 16, 2023 -

Quality Buick GMC responded

Jim, thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Quality Buick GMC Team

1