Pye Kia - Service Center

STAY AWAY FROM THIS DEALERSHIP!!! I quit using this dealership a few years ago because of the horrible service department. And, it wasn't just one employee. I dealt with several different service man dealership a few years ago because of the horrible service department. And, it wasn't just one employee. I dealt with several different service managers over 5 years and they were all horrible. Last month, I needed a diagnostic scan because my transmission was hesitating. You can imagine how scary this would be if you are turning left across traffic. I was told that it would be 6 days before they could perform the diagnostic scan (I went to an independent shop and the gentleman there scanned it in a matter of 10 minutes). When I told him that I felt it was more urgent and that I felt that I was in danger to continue driving without a repair, the service manager and another associate suggest that I park the vehicle until they could get to it...6 days later. I could write volumes about the horrible experiences I had when I used this dealership regularly. More

They are very rude, terrible attitudes and proud of it. Even though they had my vehicle in there several times, they did not provide the recalls on it that Nissan had sent out. When I called Nissan Custome Even though they had my vehicle in there several times, they did not provide the recalls on it that Nissan had sent out. When I called Nissan Customer Care to complain about these people, I was asked if I knew there were 3 recalls (Nissan calls them Campaigns). I did not know because Pye Nissan in Dalton did not tell me. When you have your vehicle in there for maintenaince, they are supposed to routinely check for recalls and take care of it. If you've had your vehicle there recently, call Nissan customer care 800-647-7261 with your vin number and they can to see if your vehicle has any recalls. We did not buy our vehicle at Pye Nissan and I never would. I guess they miss the point that good customer service makes the customer want to do business with them. More

This man has always been extremely rude! I called to talk to Dean who is the actual service mgr. Scott answered the phone and basically told me he/they/Pye DIDN'T want my business!!! I not only bought my ca to Dean who is the actual service mgr. Scott answered the phone and basically told me he/they/Pye DIDN'T want my business!!! I not only bought my car there, but have spent thousands of dollars in repair bills on used Nissans over the past 30 plus years! Pye was once a great dealership they that is NO longer the case!!!! Don't waste your time or money at PYE! More

DO NOT GIVE THEM YOUR BUSINESS! I originally planned to buy my car there but they never had the model/color I wanted and kept asking me to wait and see if their new shipment would include it. They could ne buy my car there but they never had the model/color I wanted and kept asking me to wait and see if their new shipment would include it. They could never give me a definite answer as to whether they were ever going to get it in or not. I ENDED UP BUYING ELSEWHERE. I came home from college and needed and oil change. The building was under construction and after having 4 different employees direct me to the wrong place, I finally found the mechanic and told him I needed my oil changed. There was no receptionist available so the mechanic just told me to go sit in the waiting area. He Later came in and said it was also time I get my tires rotated and that it was going to cost me another X amount of dollars on top of what the oil change would cost me. I told him I was on the maintenance plan purchased at the time I bought the car so all of that should be free of cost. He looked at me annoyed and RUDELY told me that I should have thought about telling him about the plan when I first got there and asked if he was just supposed to guess if I was on the plan or not. I couldn't believe I was being spoken to that way in front of other customers in the waiting area. If they had a receptionist available then I would have told her I needed an oil change and that it would be covered by the plan. Maybe it slipped my mind after asking 4 different people where I should park my car in the first place. Once he was finished, he called me back to sign the paper work. After getting home, I realized the tire rotation was not included on my receipt. I called the mechanic and asked if he rotated my tires- he told me he didn't do it because I never said I wanted it done and then kindly hung up on me. If my car needed the tire rotation as is specified on my warranty, WHY was the service not performed? NISSAN contacted me and asked me to fill out a satisfaction survey. I did so according to my experience. I went back to get my tires rotated and he met me at the door, asked if I was the one on the maintenance plan, and then asked why I didn't go back to Team Nissan of Marietta and get it done since that is where I bought it. AGAIN, I could not believe the way I was being spoken to. He obviously had no intention of working on my car so I told him not to worry about it because I would be going back to Team Nissan. Needless to say, I LEFT. I have tried to get in touch with the supervisors in order to let them know how employees are treating their customers but no one seems to care. No one has returned my calls. These people obviously know nothing about customer service. All other Nissan dealers that have worked on my car have been outstanding compared to Pye Nissan. I will be sure to let everyone know what kind of business they are running over at Pye. This is ridiculous! More

I bought a new car and the car was Defected, I have taken the car four times and we have not got the car fix yet. The maintenance supervisor/lead or manager kick me out of the dealer and refuse to work on my the car four times and we have not got the car fix yet. The maintenance supervisor/lead or manager kick me out of the dealer and refuse to work on my car even though the car is still under warranty, I went to talk to the dealer manager and he did the same thing, he told me to go somewhere else to fix the car and told me to go away from the dealer. The he mansion something that I did not like at all “ if you do not know to speak English, then you don’t suppose to buy a car from me” I know English and Spanish duh but probably what he meant was if you are Hispanic don’t buy any car from me. What a business man, I am wonder why this dealer is still operating by that kind of person. Recomendation please go to chatt. tn. to buy a car stead. More