Purvis Ford Lincoln, Inc. - Service Center

I have bought cars and trucks from Purvis over the last 25 years. I've always dealt with Barry Jones. I have always had a positive experience when dealing with Barry and the sales staff. When it comes to t 25 years. I've always dealt with Barry Jones. I have always had a positive experience when dealing with Barry and the sales staff. When it comes to the Service Department is mostly good. The only issue I have is when I try to call they sometimes don't pick up or at least have a voice mail to leave a message. Tony Sims, one of the service writers has always helped me and made my service experience a positive one. Hence my overall rating is good. More

Whenever I bring in my truck for service, the team is ready to answer any questions. They expeditiously check in the vehicle, provide an explanation of what services will be performed, and ask me if anyt ready to answer any questions. They expeditiously check in the vehicle, provide an explanation of what services will be performed, and ask me if anything else is needed. More

Had an appointment at 9:00 am. When I pulled into the bay, my car was the only one there. Someone is usually there to greet you and check your car in. There was no one there and I When I pulled into the bay, my car was the only one there. Someone is usually there to greet you and check your car in. There was no one there and I waited for 10 minutes before going into the service office. There was one employee helping a lady that had arrived after me, another employee talking sports with a customer that was finished. Then there were at least 3 other employees starring at their computers screens as if they looked up the world would end. Finally the employee that was helping the lady that arrived after me got up and told her he would look at her car. As he passed me I asked him if anyone was working out in the bay area. He replied we all do but, we are busy. No one even said good morning we will be with you in a minute. Finally one employee asked why I was there. I won't go on as this was the worst customer service I ever received from any business! More

This is my primary dealer who not only sold me my truck but has served it since 2020. I have alway been treated as if I was their only priority. Would recommend them one hundred percent. but has served it since 2020. I have alway been treated as if I was their only priority. Would recommend them one hundred percent. More

My F-150 needed inspection. The inspection was done quickly at no charge. while I was there I ask one of the service representatives some questions about the stop-start option The inspection was done quickly at no charge. while I was there I ask one of the service representatives some questions about the stop-start option on my truck and learned a few things about my vehicle. Not a bad day. More

Great results… Tray in service dept was attentive and listened to my concerns; job was done in a timely fashion. listened to my concerns; job was done in a timely fashion. More

Efficient and kind. Timely. Clean facilities and waiting area. Mike Lehnhardt is an exceptional advisor. area. Mike Lehnhardt is an exceptional advisor. More