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Purvis Ford Lincoln, Inc. - Service Center
Fredericksburg, VA
337 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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337 Reviews of Purvis Ford Lincoln, Inc. - Service Center
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September 21, 2022
The service department is terrible! I had an appointment on the 18th they didn't actually get to my truck till 3 days later. I had to keep calling. I understand busy and service shops a I had an appointment on the 18th they didn't actually get to my truck till 3 days later. I had to keep calling. I understand busy and service shops are not the most expedient places. What really ticked me off was when I made the appointment I told them I had a 3rd party warranty by name. They made it seem like they took it so I decided to take my truck there. They started doing some diagnostics 3 days later. I call to get an update on my car. They give me some information on what's wrong but needed to complete the diagnostics. I remind them that I have the 3rd party warranty. The service rep then tells me they don't take the warranty and it is going to cost me a bit over $200.00 just for the diagnostics. I told him when I made the appt I said I have this specific warranty. I would not have taken my truck there had I known they didn't take the warranty. Now they want all this money before I can tow my truck to another place that does take the warranty. I cant tell you how angry they made me with their disorganization and miscommunication . I can see why they have a lot of bad reviews and this is just another one to add to it. More
by garlandmack
Employees Worked With
September 13, 2022
GREAT Team Members - Tony, Matt Andrew, Rob and the Techs as well, but I don't get to meet them - they do amazing work !! as well, but I don't get to meet them - they do amazing work !! More
by Kirk
September 09, 2022
Had a fishing trip to Canada in 5 days and they were very considerate and got me in to be repaired. Very excellent service considerate and got me in to be repaired. Very excellent service More
by Jim M
Employees Worked With
August 20, 2022
Been having my trucks serviced at Purvis over 13 years. Always prompt /courteous and fair on pricing. Always prompt /courteous and fair on pricing. More
by jkeen3998
August 15, 2022
The service section do not have CS especially the service manager. He doesn’t care your waiting time and he’s very nonchalant. I hated myself been there today. manager. He doesn’t care your waiting time and he’s very nonchalant. I hated myself been there today. More
by Olatunde Omojola
August 09, 2022
Service to my vehicle was provided efficiently and well. Dealer has a fairly short limit on distance to provide rides. This is a significant inconvenience in a spread out area. Visit was for a 2016 Escap Dealer has a fairly short limit on distance to provide rides. This is a significant inconvenience in a spread out area. Visit was for a 2016 Escape to fix traction control and brakes. More
by jguffey
August 05, 2022
The service dept. is great. The transmission guy top notch.! Extended warranty ends up spending more trying to shortcut and that requires much more time to get the veh is great. The transmission guy top notch.! Extended warranty ends up spending more trying to shortcut and that requires much more time to get the vehicle back. That will teach one patience!!!! I couldn't be more pleased with Purvis Ford. More
by kmummert3
Employees Worked With
Mr. Troy!!
July 31, 2022
Service department is a little hard to get an appointment; however, the communication is great and they explained all services that are necessary for inspection and other options appointment; however, the communication is great and they explained all services that are necessary for inspection and other options More
by csaye0vb
Employees Worked With
Lee
July 29, 2022
I have purchased vehicles from Purvis and had them serviced there for many years. They make every effort to provide great customer service and satisfaction. serviced there for many years. They make every effort to provide great customer service and satisfaction. More
by Oakes
Employees Worked With
Greg Cizeck, Tony Simms
