Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Purvis Ford Lincoln, Inc. - Service Center
Fredericksburg, VA
337 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
337 Reviews of Purvis Ford Lincoln, Inc. - Service Center
Sort by
January 21, 2023
Worst experience ever, 8 days prior to my Warranty expiration I attempted to schedule an appointment for warranty work (i gave a full explanation of the work needed) i was told no appointment availabl expiration I attempted to schedule an appointment for warranty work (i gave a full explanation of the work needed) i was told no appointment available until 14 days from my request. Thought since I called in advance of my warranty expiration it was covered. After the service was done on the date they gave me I was told my warranty had expired 3 days prior to the day i had the appointment, that the day i brought the car in governed the warranty not the day i called and scheduled the service (what a scam, they scheduled the service for after the warranty would expire, they did the work I paid the bill and after driving away i found the repair they made did not work. when I went back and complained i was told other repairs were necessary beyond what they told me and they would cost even more money and they also said I could not get a refund on the repairs that did not work because even though they did the wrong repairs I was still liable for the wrong repairs. What scam artists!!!!!!! More
by petegale
Employees Worked With
January 18, 2023
Service department is fast. Got my truck back when promised. Clean facilities..nice folks too Got my truck back when promised. Clean facilities..nice folks too More
by Myou8008
Employees Worked With
January 11, 2023
Taking a vehicle in for diagnosis and possible service can be stressful - especially with today’s complex vehicles and their many functional parts. The service writers at Purvis Ford and all the great pe can be stressful - especially with today’s complex vehicles and their many functional parts. The service writers at Purvis Ford and all the great people there are what make the dealership a great place to visit. They understand and can relate to customers just as though they themselves were having the work done. Very attentive to needs and always wanting to know if everything is ok. I commend the fine service department at Purvis Ford More
by sean.oneill
January 10, 2023
We were told if we paid for the diagnostics that we would know the issues of the vehicle and be able to get it fixed. We had it tested and still came up with no answers .waste of our time and our MONEY. The know the issues of the vehicle and be able to get it fixed. We had it tested and still came up with no answers .waste of our time and our MONEY. The promises we were told in the beginning never happened. I would never return to this dealership. I have bought several brand new vehicles from them in the past at least for brand new, but that has come to an end after this. More
by Gsbhatch
Employees Worked With
Other Employees :
Never got all the names , Daniel Mullins
January 04, 2023
Purvis Ford always takes care of both my mustang & Ford 150 truck !! They are very trustworthy & get it right !!! Thank you Purvis for always going the extra mile 😀 150 truck !! They are very trustworthy & get it right !!! Thank you Purvis for always going the extra mile 😀 More
by Lynn Dubey-Winans Fredericksburg Va
January 03, 2023
My car sat there for one week without any diagnosis. Finally had to get it towed again at my own expense to someone who could look at the car and tell me what the issue was. I understand the dealership Finally had to get it towed again at my own expense to someone who could look at the car and tell me what the issue was. I understand the dealership might be short handed but they should have let me know up front that it would be awhile before they could look at my vehicle. That way I could have had it towed away much sooner. More
by Ryan
Employees Worked With
Kevin
December 31, 2022
Excellent, timely and professional service. Thanks to Troy Robb my service advisor, my technician and my shuttle driver Mutt. I highly recommend Purvis Ford. Thanks to Troy Robb my service advisor, my technician and my shuttle driver Mutt. I highly recommend Purvis Ford. More
by Ron
Employees Worked With
Troy Robb
October 04, 2022
Purvis Ford has always, and continues to do so, provided excellent service. Even when shorthanded they attempt to satisfy each customer's needs. excellent service. Even when shorthanded they attempt to satisfy each customer's needs. More
by wwski
October 01, 2022
Returned my vehicle ($235 charge) and problem not completely fixed. There is no way they did a final test drive and did not see the problem was still there. I talked with three different service folk completely fixed. There is no way they did a final test drive and did not see the problem was still there. I talked with three different service folks over a period of about a month and still had to explain the problem again when I picked the vehicle up. The only information was in the computer was from my first visit, before I replace the plugs and battery. More
by opayne
Employees Worked With
Unkown - the last one was Mike something.
