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Purvis Ford Lincoln, Inc. - Service Center
Fredericksburg, VA
337 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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337 Reviews of Purvis Ford Lincoln, Inc. - Service Center
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November 14, 2012
Used night drop for service on my vehicle and they contacted first thing Monday morning. Very polite and understanding of my schedule to theirs. New to the area, but based on experience will use them contacted first thing Monday morning. Very polite and understanding of my schedule to theirs. New to the area, but based on experience will use them for future servicing. More
by wrvolpp
Employees Worked With
Adam / Scott Service
November 13, 2012
I was experiencing difficulties with my vehicle starting. It would run great for a few days and the battery would die. I have a daily commute of 35 miles and need a dependable vehicle. I went to Purvis, N It would run great for a few days and the battery would die. I have a daily commute of 35 miles and need a dependable vehicle. I went to Purvis, November 12, 2012 and was greeted by a very courteous service advisor, Russell Wuethrich. I described my issues and I was offered a shuttle ride to my office. Mr. Wuethrich kept in contact with me, advising of the problems found and recommendations. I took his advice and asked for a tune up also. He made several other suggestions and I asked he consult my service log book for the last six years. Service performed at other locations filled in the gaps in question. I appreciated the fact that he took the time to look as he said he did not want to charge me for services previously rendered. Accepting all of his recommendations, I was able to have my vehicle serviced with a tune up, an adjustment to a wheel bearing, a new battery, an electrical diagnostic test, an oil change and several other applications. I was very pleased that I could have all this done on the day I brought it in and drive home that night. The courtesy extended by Mr. Wuethrich as he represented his service team and Purvis Ford was outstanding. More
by SylviaFletcher
Employees Worked With
Russell Wuethrich
October 04, 2012
I have given the rating I wrote because I have always dealt with the same service advisor (Russ Weithrich) and he has always treated me fairly and with the highest degree of professionalism anybody could dealt with the same service advisor (Russ Weithrich) and he has always treated me fairly and with the highest degree of professionalism anybody could expect. He looks out for the customer regarding safety and makes common sense decisions as he advises a customer of their vehicle's needs. I have dealt with Purvis since 2004 and am extremely satisfied; Russ takes care of both of my vehicles for me which were both purchased at Purvis and I will continue to go back for future vehicle purchases and service needs. Thanks Purvis Ford!!! Michael Timm More
by MichaelTimm1
Employees Worked With
Russ Weithrich
August 15, 2012
I had a problem with my 2010 Mustang GT, It turned out to be the alternator. This is my first visit to Purvis. Tony Simms took care of all my questions and needs. Mr. Simms was very friendly and helpful. My be the alternator. This is my first visit to Purvis. Tony Simms took care of all my questions and needs. Mr. Simms was very friendly and helpful. My car had to stay, because the problem started afternoon on a Friday, they were very very quick to give me a loner vehicle. I will gladly return to this dealership for all my cars needs. Thanks again Tony. More
by Bob Chioffi
Employees Worked With
Tony Simms
July 25, 2012
I can't speak for Sales, but I have had nothing but bad experiences with the service department with this dealership. It all started back in 2005 when I bought a brand-new F-150 Super Crew. Two weeks aft experiences with the service department with this dealership. It all started back in 2005 when I bought a brand-new F-150 Super Crew. Two weeks after purchase, I started having problems with it starting. I took it in to have them look at it, and when I explained that sometimes the truck wouldn't start, the service adviser laughed at me. Seriously. That was the beginning of a service saga that would last two years until I moved. I returned to the area in 2010, and about a year ago, had problems with my Mustang. After hearing the engine hum through my radio, they diagnosed it as the alternator. At $400, I approved the repairs, but when I drove it home, the buzz was still there, just not as loud. I took the car back the next day and told the service advisor that the problem wasn't fixed. Later that day, he called and told me the sound was completely gone. I asked him what the problem was and his reply was that they jiggled some wires around in the trunk and that fixed it. That caused me to think that it probably didn't need the alternator, but I expected nothing more from this dealership and just took the car home. Just recently, I hit a deer in the Mustang and started having mechanical problems and was told by my insurance company that they required a diagnostic test to determine if it would be covered. That diagnostic test cost me $150. But in a previous review another customer said he was charged $97. So, use this service department with caution! More
by mheath96
Employees Worked With
N/A
July 14, 2012
Although this is my first time rating them on-line, I have worked with Purvis Ford for many years. Out of all of my visits, I cannot remember a time that I was dissatisfied with their work or pricing. have worked with Purvis Ford for many years. Out of all of my visits, I cannot remember a time that I was dissatisfied with their work or pricing. I have shopped around and their price almost always beats the area's repair shops. Plus, they will happily install parts that you have purchased elsewhere. Not too many shops will do that anymore. Those other shops want to make the profit off of the parts too! More
by VAfromMN
Employees Worked With
Russ Weurthrich
July 13, 2012
Last year we bought 3 new cars from Purvis Ford. One month after purchasing my Focus, I was rearended. Purvis fixed my car and made it almost as good as new (it will never be as good as new). Since th month after purchasing my Focus, I was rearended. Purvis fixed my car and made it almost as good as new (it will never be as good as new). Since then we have taken our cars in for their service check ups, alignments, and other maintance. From the lady who answers the phone to the driver who will take you home, everyone has been wonderful. The staff is respectful and show good customer service. With my last service completed this week, Russ has let me know each step of the way what was going on and explained what was done when I picked up my car. I would highly recommend Joe S. if you are looking to purchase a new Ford from this dealer and I would recommend Russ as your service point of contact. Can't go wrong with these two gentleman. Thank you. More
by tracyk8
Employees Worked With
Russ in service
June 18, 2012
We have had two cars repaired in the body shop his year. Robin kept us informed of everything with Each car and handled all of the claims for us. Both cars came back looking great! Robin kept us informed of everything with Each car and handled all of the claims for us. Both cars came back looking great! More
by Busdriver179
Employees Worked With
Robin
June 07, 2012
I have bought 2 vehicles from this dealership. I've never had a problem with sales or service. All of my service has been done with the service department. I always recommend the dealership to everyone had a problem with sales or service. All of my service has been done with the service department. I always recommend the dealership to everyone More
by Jbouren
Employees Worked With
Adam
May 04, 2012
I took my Ford Ranger in for service at this dealership. I took my Ford Ranger in for service at this dealership. I had an extended warranty that I bought from Ford that I thought would cover the repairs. I took my Ford Ranger in for service at this dealership. I had an extended warranty that I bought from Ford that I thought would cover the repairs. Turns out the warranty only covers powertrain, etc. Service Advisor (SA) HAD to know that the issue I was having with my HVAC and Air Bag system in the truck was not covered, but he chose not to say anything before getting started. The SA told me there would be a $97 diagnostic charge to look at the vehicle. Note that he did not tell me that the $97 diagnostic charge would be for each issue. An hour later, after looking at the car, I get called back to speak to the SA. It was then that I found out I was out $194 for two diagnostic fees. I also found out that the mechanic had pushed a button on a diagnostic tool to rezero the weight sensor in the passenger seat (SA said, because "it told him to"), and there was another labor charge of $97 for that. If you are keeping score, that is $291 for one hour of work and no parts. I was then advised about the HVAC issue and the need for a $75 part and two more hours to fix. My bill reads that I was in the shop at 7:30, left at 10:00. I was charged for 5 hours of labor, and was able to complain enough to get $50 off the final bill. $536 for a $75 part and 2.5 hours of labor. $184 and hour to work on my truck, Double their advertised rate. I should have known. A few years ago I had my other truck towed there after it stalled out and would not start. The issue was the gas cut off under the passenger side of the dash. It is a 2 second fix to push the connecters back together - something I had to do every time someone inadvertently kicked it. Purvis price to fix? over $100. The only reason I went back was that I thought today's work would have been covered under warranty. Of course that fact was kept from me, or I wouldn't have even let them pull the truck into the garage. I know people who run other shops that wouldn't have gouged me. More
by mglunt
Employees Worked With
Service Dept
