Purvis Ford Lincoln, Inc. - Service Center

Did I get a lemon? Hi there, just wanted to express my concern about my Ford C-Max. It has been said to "never buy a car that is a new model to the company". Why? Becaus Hi there, just wanted to express my concern about my Ford C-Max. It has been said to "never buy a car that is a new model to the company". Why? Because they are still working out the glitches. Well I am finding that statement to be true in my case. I brought the C-Max Dec 29th, 2013. And I am beginning to think I have a lemon. It has had at least 4 recalls and more than 5 things that needed to be fixed. Now here we are again this time its major, the transmission has to be replaced. They say it's under Warranty but they have had my car for now, in 2 days, will be a month. They gave me a rental that is eating me up in gas money, which was why I brought the Hybrid in the first place to save on the gas, (my commute is long). At this point I'm worried about what else will break down. Do I need to sell this car back to you and buy non-American. A fearful customer; Karen Johnson. 443-622-1141 or johnsonkd47@Yahoo.com I hope to receive a response back. Thank you. Karen Johnson More

Excellent Customer Service Wanted to Complement the Purvis Ford Service Department. In the four years since I've owned my Ford Fusion Hybrid, they have always displayed a high l Wanted to Complement the Purvis Ford Service Department. In the four years since I've owned my Ford Fusion Hybrid, they have always displayed a high level professionalism and provided nothing short of great customer service! I want to especially thank Adam (A.Z.) Zandi for not only always providing great customer service, but also for always providing me with sound and honest advice on service options. Adam, along with the rest of the Purvis Ford Service Department, bring a family atmosphere to car service and repair that makes me feel comfortable in relying/trusting in them to service my ford vehicles. Keep up the GREAT work and Excellent customer service. George Lopez Jr. 2010 Ford Fusion Hybrid Owner More

Most Frustrating "Service" Experience In My Life My wife recently had a couple of problems with her 2011 Ford Edge where the drivers side door would not register that it was closed, and the lift gate My wife recently had a couple of problems with her 2011 Ford Edge where the drivers side door would not register that it was closed, and the lift gate on the back of the car would not hold itself open. After scheduling an appointment online and never receiving confirmation that her appointment was accepted (website said she would receive an email confirming) she finally called prior to taking her vehicle in to ensure they were expecting her vehicle. Apparently the appointment had been scheduled, but all the service employees were too busy to respond to her. When she took her car in to drop it off she explained the aforementioned problems, and was assured that they would figure out exactly what the problems were and that they be covered under her warranty. Several hours later they called her to tell her that they had determined the cause of both problems, and that they in fact were not covered under warranty and it would cost over $400 to fix both problems. She quickly declined and we went to pick up her car. Once we got to the dealership to pick up her car we were informed that it was a minimum $100 "service" charge since they looked at her car, even though nothing had been fixed. After talking with a service rep named Adam, and he said over and over again that he had never even hinted to my wife that these problems would be covered by warranty, and that he had supposedly clearly explained that regardless of the outcome of the "services" they provided, we would be charged a minimum fee of $100 for their time. If that had been the case, we would not have gone there, so for him to say that is the same as calling my wife stupid. After about 10 minutes of back and forth with Adam, I finally accepted my fate that we had done business with a shady dealership that only cared about the one time sell and not repeat business. So with my blood boiling, I paid the fee so we could leave before I lost my temper. This was not my first bad experience with Purvis Ford, but it will be my last dealings with any Ford dealership, as I do not plan to ever again purchase a Ford product, and will recommend that my friends follow suit. More

First of all, my SUV seems to be completely fixed. After leaving the service center and driving around for about 30 minutes, none of the issues that were "normal" to the operation of the vehicle prior to se leaving the service center and driving around for about 30 minutes, none of the issues that were "normal" to the operation of the vehicle prior to service displayed. Granted, it's been less than 24 hours, but at the very least, things are much improved. I was most impressed with the service I received from Adam. He was professional, courteous, and helpful. He neither talked over my head (amazing considering I know little about cars) nor talked down to me. He patiently answered all my questions, and even explained a couple of things I thought I understood to make sure we were on the same page. He gave me options, explained the pricing very well, and ultimately did what we wanted without argument or negativity. He kept me informed on each stage of the process, staying true to his word. And the final price at checkout--came in $10 less than what I was quoted. Awesome job, Adam! More

Went up to get fuel filter put on truck.. after the work was done guy takes me back tells me brake line leak. I drove to Richmond 3 days and up there that morning. No Leaks. They refuse to work with me on t was done guy takes me back tells me brake line leak. I drove to Richmond 3 days and up there that morning. No Leaks. They refuse to work with me on this I got three miles up the road to the super target all brake fluid gone. How did I not lose any coming up there or the other three days??????? He should've took me back before he touched anything because stevie wonder could've saw this stuff. Place is a joke will never go back TOYOTA and HONDA on my next list!!! Goodbye to this dump. REFUSE to go back even if they fixed the problem. I am going to say the problem was not like that until after the work was done. A joke 600.00 to fix that . Would not stop at this place to go to the bathroom if I had a stomach cramp. Dissastified with people who lie. More

I have a 2004 F250 diesel with 145,000 miles; which required an EGR cooler repair; oil cooler replacement; high pressure oil pump service and fuel injector replacement. The repair work on the truck wa required an EGR cooler repair; oil cooler replacement; high pressure oil pump service and fuel injector replacement. The repair work on the truck was performed by me, all parts and supplies were purchased through Purvis Ford Parts department. Additional diagnostic services and FICM replacement was required to be performed by the Purvis ford Service department in which to finalize the repair on the truck. The truck is running one hundred percent better. I would like to take this opportunity to thank Scott Lester for his help, assistance, feedback and information provided in the repair of my 2004 F250 diesel. I really appreciate the feedback Scott Montgomery provided me in the repair of the truck, I found the information he was able to provide me to be very helpful and valuable in concluding the repairs of my truck. I also appreciated the help and assistance Tad Bliss provided in the repairs of the truck as well. Additionally I would like to thank Adam Zandi for all his help and assistance as well, in the coordination of the truck repairs. I also would like to express my thanks to Ralph Trevino in the parts department, his help and assistance was also greatly appreciated in obtaining the correct parts. As in the past and today the Purvis Ford service personnel have been most helpful and professional. This is why I will continue to do business with Purvis Ford. Thanks again. Thomas R. Lang More