Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Purvis Ford Lincoln, Inc. - Service Center
Fredericksburg, VA
337 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
337 Reviews of Purvis Ford Lincoln, Inc. - Service Center
Sort by
July 03, 2015
Outstanding Service Department. Purvis Ford has a great service department. They inform you of everything that is wrong with your vehicle and are honest with what the cost will be. Purvis Ford has a great service department. They inform you of everything that is wrong with your vehicle and are honest with what the cost will be. More
by Spinner
Employees Worked With
Adam Zandi
June 24, 2015
1999 Ford Focus I have had quite a lot of problems with my car and have been given the run around by many others. I called Mike Iden and he got me in to have my car h I have had quite a lot of problems with my car and have been given the run around by many others. I called Mike Iden and he got me in to have my car hooked up to the computer to see if they could identify the issue. This was of some concern to me as I am an elderly woman with limited financial resources. When Mike came to let me know my car was ready, not only had they run the codes but they'd fixed the car -- at no extra cost! The service was polite, professional, and timely. The waiting area was clean, well-stocked, and comfortable. I was beyond pleased. More
by elderly woman
Employees Worked With
Mike Iden
June 20, 2015
They were about to redeem themselves when We didn't buy the car from them due to some "issues" but we were going to have our scheduled maintaine there for the lifetime of our car. A problem oc We didn't buy the car from them due to some "issues" but we were going to have our scheduled maintaine there for the lifetime of our car. A problem occurred with the other dealership and instead of helping us the employees were pointing at us and one came up as we were leaving and because of a bad review in the past knocked on our window and said " we got what we deserved". Again, we won't be going there anymore. Mike in the service dept was very helpful though. More
by LConks
Employees Worked With
Doug Dickson
June 15, 2015
Very friendly, diligent service I didn't end up spending any money but Mr. Cizek in the service department was still very helpful and courteous with his time, helping me any way he c I didn't end up spending any money but Mr. Cizek in the service department was still very helpful and courteous with his time, helping me any way he could. More
by rydcrawford
Employees Worked With
June 13, 2015
Great experience with Frank Stewart. Frank Stewart is the greatest service advisor. He took great care of my pickup and kept it out of the rain. He spoke with the technician to be sure Frank Stewart is the greatest service advisor. He took great care of my pickup and kept it out of the rain. He spoke with the technician to be sure the job I wanted was performed correctly. He told me the price up front. We have been dealing with Frank since 1988 and have always had a great experience with him. More
by Ford Pickup
Employees Worked With
Frank Stewart
May 24, 2015
F350 2015 Fuel Problem I would like to thank Adam and Danny and all the people who took there time out of a late Friday afternoon to wait around for my truck to show up so I would like to thank Adam and Danny and all the people who took there time out of a late Friday afternoon to wait around for my truck to show up so they could try to help me get it fixed and back on the road. We were just starting our way to Key West when we had our Fuel problem and these guys went out of the way to help us out and get us back on the road. I sincerely appreciate it very much Thank You all so much Wes More
by Big Texas
Employees Worked With
Adam in Service and Danny Diesel Mechanic
May 14, 2015
Run!!! Purvis Ford service generally has had a bad reputation over the years but even knowing about all the bad stories I heard, I still took a chance. Stupi Purvis Ford service generally has had a bad reputation over the years but even knowing about all the bad stories I heard, I still took a chance. Stupid once, stupid me right... I went three times. The very first time I tried them. I was in the service and Adam was proudly exclaming how long he had worked there, all the while telling me how horible my 04 Excursion with a six liter is and how much it was going to cost with all the mechanical failures it would have. I'm thinking OMG! REALLY!!! The second time I went there everything worked out fine. This third time I went for an oil change that was included in the "Works" package off I received in the mail from Purvis and on the back it showed that I had a $30 credit in "Rewards Bouns", When I go there, they told me the "Rewards" weren't valid any more. So, I sucked it up and said ok. I asked them not to rotate the tires because the place that put the tires on had just done that the day before. The tire rotation and brake check is also included in the "Works" package. So, when I go to pick up the car the cashier tells me that the brake check was not done because the rotation was not done. So, I had to go back in and confront the service guy (Gregg Cizek) (nice guy) who was nice enough to go and get a mechanic to put the truck on a lift pull the wheels and do the brake check. What you need to know about this place is that there are both good and bad employees there and that you need to be very careful about dealing with this place. Double check everything!!! More
by TerryM
Employees Worked With
Gregg Cizek, Tom Linnehan
May 14, 2015
Outstanding Service On April 28 we left Norwalk, CT for a car show in Virginia Beach. Driving a Ford truck pulling a antique car which was in a enclosed trailer. I must m On April 28 we left Norwalk, CT for a car show in Virginia Beach. Driving a Ford truck pulling a antique car which was in a enclosed trailer. I must mention that we had just come back from a car show in NC. On that trip the transmission broke and was replaced at the Ford Dealership in NC. Fortunately under warranty. On returning to CT, the truck was checked out at the dealership in Norwalk. After a oil change, etc. we left for the trip to VA. Truck was very sluggish on any incline. Drove as far as Frederickson and found Purvis 9 miles off the highway to have it checked. Really concerned as we thought it might be the motor. From the moment we drove up to Purvis we were so happy to meet a wonderful team of workers. After going with registration, etc. we were driven to lunch and picked up. We were told it could be a 3 hour wait. As it turned out a boost center censor was not plugged in. Apparently it was overlooked when it was serviced before the trip. We were so pleased with the good news. We were on our way after Ted showed off his 1933 Ford Cavilier convertible. Went to the meet in VA, visited family in KY, off to Auburn IND for another car show. We were gone 14 days and had no problems with the truck. Thank you so much for your wonderful service More
by Ted Ristau, Florence Woodin
Employees Worked With
Tom Linnehan
April 17, 2015
Horrible service Took car in due to trembling. It took a long time to repair with no loaner. Loaners according to Serv. dept are only for clients of Lincoln vehicles. Took car in due to trembling. It took a long time to repair with no loaner. Loaners according to Serv. dept are only for clients of Lincoln vehicles. Vehicle was finally supposedly repaired $1300+ later. Within 2 days it started trembling again worse than before. I telephoned to let them know and was then told they had broke my cruise control to bring it in for that too and it could only be on a weekday because they do not have mechanics on weekends and no loaner will be available. I returned it and they said they hooked it up to the diagnostic machine and said they couldn't find anything wrong. When I picked up my vehicle cruise control was fixed and all of sudden the shaking stopped. It is now a few weeks later and it started again but why should I take it to a dealership who can't even find out the problem. Not to mention the sarcastic comment that I should take my vehicle back to Florida to be repaired. Spent all this money just to have the same problem what a scam. More
by jdp5150
Employees Worked With
Service Mgr
February 04, 2015
Outstanding Service Went in for oil chg and lube. Technician found leaking left front axle. Due to length of repair, dealer gave me ride home, and later picked me up to g Went in for oil chg and lube. Technician found leaking left front axle. Due to length of repair, dealer gave me ride home, and later picked me up to get my car for which I was most appreciative of. I am thankful for their thoroughness in checking my vehicle and recommend them to all my friends. Larry More
by Larry
Employees Worked With
Russ Wuethrich
