Purvis Ford Lincoln, Inc. - Service Center

Great service department experience I had a a great experience with getting my Lincoln MKX serviced here. The service adviser, Greg, took the pertinent information and kept me in the lo I had a a great experience with getting my Lincoln MKX serviced here. The service adviser, Greg, took the pertinent information and kept me in the loop. The issue was one requiring Lincoln headquarters to get involved because of a no-longer available part and the service department provided me with a loaner vehicle for an extensive time period without issue. The serve team was very thorough in diagnosing and resolving the problem and has my vehicle back in service for this warranty repair. More

Great Service and Customer Service I would like to thank the Service Advisor, Russ Wuethrich, as well as the actual techs for an extremely good experience in the service of my 1999 Linc I would like to thank the Service Advisor, Russ Wuethrich, as well as the actual techs for an extremely good experience in the service of my 1999 Lincoln which recently needed to have new brakes installed. I have had other service completed at this dealership and have always been well pleased. They do a complete job with service and give an honest opinion as to what future service would be suggested. More

Awesome Service Department! Russ Wuethrich was my service advisor today. He was professional, knowledgeable and friendly. He got my car in fast and quickly identified the probl Russ Wuethrich was my service advisor today. He was professional, knowledgeable and friendly. He got my car in fast and quickly identified the problem. Since this was my first time needing service, he explained the process and mentioned possible costs up front, which was extremely helpful to me. He also fully explored my warranty and reiterated what would and would not be covered. My son recommended that I go to Purvis Ford because he had gone there previously and was pleased with the service he received. If you live in Fredericksburg, VA and own a Ford or Lincoln, I would highly recommend both Russ and Purvis Ford. More

Great Dealership I have been using Purvis for service on my Ford and Lincoln vehicles for over 25 years. Very pleasant to deal with. General Manager: Dave Eadie, Sal I have been using Purvis for service on my Ford and Lincoln vehicles for over 25 years. Very pleasant to deal with. General Manager: Dave Eadie, Salesman: Ross Decatur, and Service Advisor: Adam Zandi are the best I've ever dealt with. Low key, low pressure, and they remember my name and what I vehicle I drive. First class. More

Ultimate service The crew is operating very smoothly, exceptional service, outstanding work on a timely manner. I feel really bad I didn't get the reps name that servi The crew is operating very smoothly, exceptional service, outstanding work on a timely manner. I feel really bad I didn't get the reps name that service me, he a gentslmen, blond hair, wire rim glasses he's super, all the reps are outstanding but the guy just stood out. I've sent some angry comment in the past, but today changed my mind for the good. I've purchased at least 3 vehicles there, and plan to do more business. More

Purvis Ford has a wonderful service staff. Everyone I spoke with was extremely courteous and helpful. Mr. Stewart explained the problem found with my vehicle and called back several times to gi Everyone I spoke with was extremely courteous and helpful. Mr. Stewart explained the problem found with my vehicle and called back several times to give me updates. I was very pleased with the service I received. More

Service is Great because of the people Everyone at the dealership has been helpful from the purchase of the 2010 Edge through all aspects of the service. Adam Zhas has treated us like we ar Everyone at the dealership has been helpful from the purchase of the 2010 Edge through all aspects of the service. Adam Zhas has treated us like we are the only customers that he handles and has answered all our questions and concerns. More

Great salesmen and service advisor's I've been a customer of Purvis Ford for several years now and have been very pleased with them from the start. My salesman was Steve Pavey and my Ser I've been a customer of Purvis Ford for several years now and have been very pleased with them from the start. My salesman was Steve Pavey and my Service Advisor has always been Adam (A.Z) Zandi. These two individuals ALWAYS go above and beyond to make the customer happy. They give each customer that "personal" touch and that is what makes me keep going back to Purvis. Steve Pavey and Adam Zandi are definitely an AWESOME team. Customer service, after the sale, is what counts and these two guys make it happen! More

Consistent high quality I have been dealing with Purvis Ford for several years now for service on my 2008 Escape Hybrid. I cannot recall EVER having a bad experience. Most re I have been dealing with Purvis Ford for several years now for service on my 2008 Escape Hybrid. I cannot recall EVER having a bad experience. Most recently, while I was out running errands, I learned that my left turn signal had stopped working. I called at 4:20 pm to ask if they could possibly work me in (I'm one of those silly people who likes to USE turn signals!). They were closing at 5:00 pm and I was advised that the techs might not be able to get to look at the signal at that time, but I was welcome to come right in. Since I was already out and just a few minutes away, I did, with the understanding that I could return the next day if they were unable to accommodate me. When I arrived, I was greeted with smiles and offered immediate assistance. Bear in mind that the service department was 30 minutes from closing and had several customers waiting to pick up their cars - I wouldn't have expected them to be rude, but the welcome I got was warm and customer-service oriented. REAL customer service. Greg Cizek checked with the techs and the bulb for the signal was replaced before I could even get comfy in the waiting room! I have had almost all my service done at Purvis Ford for this very reason... Consistently high quality customer service sustained over SEVEN years, no matter what the concern. I've never felt jerked around, mislead, or cheated by ANYONE at Purvis. Their estimates seem to always come in exactly at or below what I have been quoted. This is unusual for any industry; for automotive service, I believe it is even more rare. No matter what make or model vehicle I may have in the future, Purvis will be my go-to. More

Auto Maintenance Department Auto maintenance service was exceptional. Service Advisor, Adam Zandi was a professional, and treated myself, the customer, with respect. Accolades Auto maintenance service was exceptional. Service Advisor, Adam Zandi was a professional, and treated myself, the customer, with respect. Accolades to Purvis for such employees. More