Purvis Ford Lincoln, Inc. - Service Center

I have been buying my vehicles and having them serviced by Purvis Ford for years. However, I have noticed that the service department has fallen behind in quality and service. I took my 2022 Ford Escape in by Purvis Ford for years. However, I have noticed that the service department has fallen behind in quality and service. I took my 2022 Ford Escape in for service. It appears the service department when I took in on Satuday morning was woefully understaffed. When my vehicle was finally ready, I observed the Service Manager was doing everything on his own. The cashier did not show up for wok. This obvioulsy slowed things down a bit. Purvis really needs to revamp its Service Department to ensure they are fully staffed when they are open, and offer swift and reliable service. More

Comments are primarily customer service related. Purvis Ford leadership really needs to look at the front end of the service center. Upon arriving, my wife waited in her vehicle in the service bay Purvis Ford leadership really needs to look at the front end of the service center. Upon arriving, my wife waited in her vehicle in the service bay for 10 minutes. Then asked if someone was helping her by an employee which she replied she had not. Employee said he'd get someone out. Waited another 10 minutes and was asked was she being helped. Responded "no" and the employee actually said he could not get anyone's attention so it would be best for her to go in the service area office and get attention. Talked to the first lady on the right who took 30 secs and said' ok, your good to go. This was for a scheduled 60K maintenance check. Called later in the day (around 5:15) to see if the vehicle would be done that day was told "Rosy went home and probably not. Rep said she'd leave a message on Rosy's computer to call in the morning. Received a call 20 minutes later and said the vehicle was actually done. This note is indicative of my last 3 service visits at Purvis Ford. That last one was to get a recall addressed. Even after confirming the appointment, upon arrival, was told someone forgot to order the recall part. For the most part, I have sensed an utter sense of lethargy in the office where vehicles are processed for maintenance. So much so that I'd actually refrain from purchasing another Ford vehicle from Purvis for fear of having to deal with the service reps. Remember, these are the front line "face to face' customer reps. It may be that Purvis does a great job on the actual maintenance side of things, but when a customer is reluctant to use this facility due to lack of communications and a lethargic approach to customer service it casts a negative view on the entire facility. More

It's amazing to me how consistent Purvis is with not only their service but their Customer Relations too! Incredible to deal with, the prices are fantastic, and the service is great. Especially dealing with their service but their Customer Relations too! Incredible to deal with, the prices are fantastic, and the service is great. Especially dealing with Troy Robb who always has a smile on his face and very eager to help out with anything you need for your vehicle and then some. The staff knows what customer service really means and they all go out of their way to treat you like family, EVERY SINGLE TIME I'M THERE! Can you really say that about many other places in town?? No way! Kudos to Purvis for continuing to be the best at practically everything! Now, if I could only get them to offer chair massages while you wait for your oil change, HAHA... More

It's amazing to me how consistent Purvis is with not only their service but their Customer Relations too! Incredible to deal with, the prices are fantastic, and the service is great. Especially dealing with their service but their Customer Relations too! Incredible to deal with, the prices are fantastic, and the service is great. Especially dealing with Troy Robb who always has a smile on his face and very eager to help out with anything you need for your vehicle and then some. The staff knows what customer service really means and they all go out of their way to treat you like family, EVERY SINGLE TIME I'M THERE! Can you really say that about many other places in town?? No way! Kudos to Purvis for continuing to be the best at practically everything! Now, if I could only get them to offer chair massages while you wait for your oil change, HAHA... More

Professional, polite, prompt, helpful and funny! A gentleman who didn't even work the check-in came forward to help me as the "regular" guys were not there. He was great. Service was exactly as p A gentleman who didn't even work the check-in came forward to help me as the "regular" guys were not there. He was great. Service was exactly as promised. Drop off and pick up from service was super easy and greatly appreciated. Thanks Purvis! More

People I worked with were very nice but was is crazy expensive. Very unhappy with the cost of everything. expensive. Very unhappy with the cost of everything. More

Great service , and done on time and correctly . I do all my service work with Purvis on all my vehicles. I do all my service work with Purvis on all my vehicles. More

although service manager took care of the issues after having vehicle for months AC is still not working and blowing warm air so I just give up. having vehicle for months AC is still not working and blowing warm air so I just give up. More

Good Service, I was pleased that the work was done in one day. The people I spoke with were very professional day. The people I spoke with were very professional More

Service was fine. Had the Works done and got some new wipers added. Just always try to figure out why you need to make an appointment and it still takes an hour-and ha Had the Works done and got some new wipers added. Just always try to figure out why you need to make an appointment and it still takes an hour-and half to get the service completed. At least there wasn't an up-sale attempt at this service. More