Purvis Ford Lincoln, Inc. - Service Center

Had a few recalls to have address. The mobile service team came to my home and handled the recalls quickly and professionally. Great experience. The mobile service team came to my home and handled the recalls quickly and professionally. Great experience. More

Second time back for service and it was amazing. Manager Tony Mack went above and beyond to assist me with my 2022 F150. I’ve never had this kind of service from another dealership! It’s a pleasure Manager Tony Mack went above and beyond to assist me with my 2022 F150. I’ve never had this kind of service from another dealership! It’s a pleasure going in for service especially when Tony steps up. I can’t praise the service at purvis ford enough. Thank you all for great service and kindness. More

DO NOT GET YOU SERVICE HERE POSITIVELY THE WORST TREATMENT EVER!! Your service department's communication with the customer is worst than terrible, I called 21+ times to get updated on the repair, TREATMENT EVER!! Your service department's communication with the customer is worst than terrible, I called 21+ times to get updated on the repair, and was only answered by the representative 3 times. Never called me back! I was quoted a Price of $6200.00 out the door, and when I went to pick the vehicle up the price was $8,200.00. NO ADJUSTMENT TO THE PRICE OR ANY COMPENSATION! More

Received excellent, outstanding service concerning an emergency visit. My service advisor Troy Robb assisted me professionally and friendly. My problem with a broken windshield wiper arm was resolved and emergency visit. My service advisor Troy Robb assisted me professionally and friendly. My problem with a broken windshield wiper arm was resolved and fixed quickly. 5 stars service from Troy Robb and the technician. I highly recommend Purvis Ford and Troy Robb for all your services needed. More

Very good and quick service today! Not the norm usually not quick. Quality service always Not the norm usually not quick. Quality service always More

Good service friendly service department Can't think of 15 words so just very good service 15 words so just very good service More

$100 to insert a break light bulb. Seriously - they charged me $100 to change a $3 break light bulb on the drivers side that takes literally 4 minutes. I changed the break light bulb Seriously - they charged me $100 to change a $3 break light bulb on the drivers side that takes literally 4 minutes. I changed the break light bulb on the passenger side the week before and it took me 4 minutes to open the access compartment, remove the old bulb, and insert the new bulb. Purvis used to be fair and reasonable. Not any more. I purchased 3 vehicles from them. Over $100k I've given them. Never again. I'm taking my business elsewhere and you should too. And I'm letting everyone know it. You don't charge good customers (any customers) $100 to change a $3 bulb that takes 4 minutes. That's just theft. They've lost my trust and you should definitely steer clear of them unless you want to get ripped off too. More

I had my car yearly inspection at this time. All personal at Purvis made it easy and timely. Thank you All personal at Purvis made it easy and timely. Thank you More

Have always found the staff at both the Parts & Service Departments to be helpful, courteous, knowledgeable, and professional. We have always had great experiences in particular with Kenny in Parts, and Tr Departments to be helpful, courteous, knowledgeable, and professional. We have always had great experiences in particular with Kenny in Parts, and Troy in the Service Department. A big shout out also to Mechanic John, who had come to know my 2003 Grand Marquis quite well and takes good care of it for me!! More

Took my Hybrid vehicle in for oil change and inspection with tire rotation. They discovered problem with battery and replaced it at no charge since it still under warranty. /they also performed an update with tire rotation. They discovered problem with battery and replaced it at no charge since it still under warranty. /they also performed an update of the system. Being an senior woman I appreciate the fact they seem to "take care of me". I asked for a definite pick up time and they came through. More