Purvis Ford Lincoln, Inc.

Excellent Customer Service Wanted to Complement the Purvis Ford Service Department. In the four years since I've owned my Ford Fusion Hybrid, they have always displayed a high l Wanted to Complement the Purvis Ford Service Department. In the four years since I've owned my Ford Fusion Hybrid, they have always displayed a high level professionalism and provided nothing short of great customer service! I want to especially thank Adam (A.Z.) Zandi for not only always providing great customer service, but also for always providing me with sound and honest advice on service options. Adam, along with the rest of the Purvis Ford Service Department, bring a family atmosphere to car service and repair that makes me feel comfortable in relying/trusting in them to service my ford vehicles. Keep up the GREAT work and Excellent customer service. George Lopez Jr. 2010 Ford Fusion Hybrid Owner More

Most Frustrating "Service" Experience In My Life My wife recently had a couple of problems with her 2011 Ford Edge where the drivers side door would not register that it was closed, and the lift gate My wife recently had a couple of problems with her 2011 Ford Edge where the drivers side door would not register that it was closed, and the lift gate on the back of the car would not hold itself open. After scheduling an appointment online and never receiving confirmation that her appointment was accepted (website said she would receive an email confirming) she finally called prior to taking her vehicle in to ensure they were expecting her vehicle. Apparently the appointment had been scheduled, but all the service employees were too busy to respond to her. When she took her car in to drop it off she explained the aforementioned problems, and was assured that they would figure out exactly what the problems were and that they be covered under her warranty. Several hours later they called her to tell her that they had determined the cause of both problems, and that they in fact were not covered under warranty and it would cost over $400 to fix both problems. She quickly declined and we went to pick up her car. Once we got to the dealership to pick up her car we were informed that it was a minimum $100 "service" charge since they looked at her car, even though nothing had been fixed. After talking with a service rep named Adam, and he said over and over again that he had never even hinted to my wife that these problems would be covered by warranty, and that he had supposedly clearly explained that regardless of the outcome of the "services" they provided, we would be charged a minimum fee of $100 for their time. If that had been the case, we would not have gone there, so for him to say that is the same as calling my wife stupid. After about 10 minutes of back and forth with Adam, I finally accepted my fate that we had done business with a shady dealership that only cared about the one time sell and not repeat business. So with my blood boiling, I paid the fee so we could leave before I lost my temper. This was not my first bad experience with Purvis Ford, but it will be my last dealings with any Ford dealership, as I do not plan to ever again purchase a Ford product, and will recommend that my friends follow suit. More

First of all, my SUV seems to be completely fixed. After leaving the service center and driving around for about 30 minutes, none of the issues that were "normal" to the operation of the vehicle prior to se leaving the service center and driving around for about 30 minutes, none of the issues that were "normal" to the operation of the vehicle prior to service displayed. Granted, it's been less than 24 hours, but at the very least, things are much improved. I was most impressed with the service I received from Adam. He was professional, courteous, and helpful. He neither talked over my head (amazing considering I know little about cars) nor talked down to me. He patiently answered all my questions, and even explained a couple of things I thought I understood to make sure we were on the same page. He gave me options, explained the pricing very well, and ultimately did what we wanted without argument or negativity. He kept me informed on each stage of the process, staying true to his word. And the final price at checkout--came in $10 less than what I was quoted. Awesome job, Adam! More

Went up to get fuel filter put on truck.. after the work was done guy takes me back tells me brake line leak. I drove to Richmond 3 days and up there that morning. No Leaks. They refuse to work with me on t was done guy takes me back tells me brake line leak. I drove to Richmond 3 days and up there that morning. No Leaks. They refuse to work with me on this I got three miles up the road to the super target all brake fluid gone. How did I not lose any coming up there or the other three days??????? He should've took me back before he touched anything because stevie wonder could've saw this stuff. Place is a joke will never go back TOYOTA and HONDA on my next list!!! Goodbye to this dump. REFUSE to go back even if they fixed the problem. I am going to say the problem was not like that until after the work was done. A joke 600.00 to fix that . Would not stop at this place to go to the bathroom if I had a stomach cramp. Dissastified with people who lie. More

I may have the salesman name misspelled. I only heard the last name and did not see it printed. He was very nice and professional. My daughter and I bought a used Ford Edge and she is very happy with t the last name and did not see it printed. He was very nice and professional. My daughter and I bought a used Ford Edge and she is very happy with the car. I was leery about dealing with Purvis because about 15 years ago, I had a Taurus I bought from another dealer. It was giving me transmission problems, I took it twice to Purvis and even though it was new and under warranty, the mechanics looked at it (I was told), and then announced there were no problems and that would be $50 for them looking at the car. I was outraged. After the second attempt to get my transmission fixed, I took it to another dealer and the mechanic said he didn't even get it out of the parking lot for a test drive and he could tell there was a problem. That dealer installed a new transmission. We had a similar situation with my daughter's Mustang. It had a problem and needed warranty work and of course the service department could not find a thing wrong with it (another $50 charge). We had to take it somewhere else to be repaired. So I avoided Purvis until now. I decided to give them another chance and I am happy I did. I guess things do change but the sting of $150.00 is something that is hard to forget. More

I had been looking for a used F250, crew cab with an 8ft bed for about a month on autoTrader. Kept expanding my search until I found a listing from Purvis Ford. I live in Winston-Salem, NC and Purvis is alm bed for about a month on autoTrader. Kept expanding my search until I found a listing from Purvis Ford. I live in Winston-Salem, NC and Purvis is almost 300 miles away. I called and explained to a salesman the situation. I told him I was willing to drive the 300 miles but I needed an exact and accurate description of the truck. He immediately walked out to the truck to look it over while I was on the phone asking specific questions about it's condition. He even went so far as to look under the bedliner and crawl under the truck to verify that a fifth wheel hitch had never been mounted in the bed. He described the truck as looking brand new inside and out and I found that to be the case when I went to buy it. The AutoTrader carfax showed the truck to be worth 1500 dollars more than the asking price. Still, I ask if they would sweeten the deal considering I was driving 300 miles to buy it. They dropped the price another 1000 dollars and that sealed the deal. Purvis took care of the financing through Wells Fargo at a great interest rate and the whole process took just over an hour. I still can't believe that I drove that far to buy a truck relying basically on the salesman's description, but I'm glad I did. I'm very happy with the truck. It had 18000 miles on it and I was able to get into an XLT trim package for less than the price of a new work truck trim. More

Second ever new car purchased and I actually enjoyed the experience. Incredibly knowledgeable and friendly staff. Attentive and fast service department. When we trade in my wife's 2009 Focus we will only experience. Incredibly knowledgeable and friendly staff. Attentive and fast service department. When we trade in my wife's 2009 Focus we will only deal with Purvis Ford. They make the total experience worth while. Not to mention, my 2013 Fusion Titanium is an amazing ride! More