Purvis Ford Lincoln, Inc.

Great experience with Frank Stewart. Frank Stewart is the greatest service advisor. He took great care of my pickup and kept it out of the rain. He spoke with the technician to be sure Frank Stewart is the greatest service advisor. He took great care of my pickup and kept it out of the rain. He spoke with the technician to be sure the job I wanted was performed correctly. He told me the price up front. We have been dealing with Frank since 1988 and have always had a great experience with him. More

F350 2015 Fuel Problem I would like to thank Adam and Danny and all the people who took there time out of a late Friday afternoon to wait around for my truck to show up so I would like to thank Adam and Danny and all the people who took there time out of a late Friday afternoon to wait around for my truck to show up so they could try to help me get it fixed and back on the road. We were just starting our way to Key West when we had our Fuel problem and these guys went out of the way to help us out and get us back on the road. I sincerely appreciate it very much Thank You all so much Wes More

Outstanding Service On April 28 we left Norwalk, CT for a car show in Virginia Beach. Driving a Ford truck pulling a antique car which was in a enclosed trailer. I must m On April 28 we left Norwalk, CT for a car show in Virginia Beach. Driving a Ford truck pulling a antique car which was in a enclosed trailer. I must mention that we had just come back from a car show in NC. On that trip the transmission broke and was replaced at the Ford Dealership in NC. Fortunately under warranty. On returning to CT, the truck was checked out at the dealership in Norwalk. After a oil change, etc. we left for the trip to VA. Truck was very sluggish on any incline. Drove as far as Frederickson and found Purvis 9 miles off the highway to have it checked. Really concerned as we thought it might be the motor. From the moment we drove up to Purvis we were so happy to meet a wonderful team of workers. After going with registration, etc. we were driven to lunch and picked up. We were told it could be a 3 hour wait. As it turned out a boost center censor was not plugged in. Apparently it was overlooked when it was serviced before the trip. We were so pleased with the good news. We were on our way after Ted showed off his 1933 Ford Cavilier convertible. Went to the meet in VA, visited family in KY, off to Auburn IND for another car show. We were gone 14 days and had no problems with the truck. Thank you so much for your wonderful service More

Horrible service Took car in due to trembling. It took a long time to repair with no loaner. Loaners according to Serv. dept are only for clients of Lincoln vehicles. Took car in due to trembling. It took a long time to repair with no loaner. Loaners according to Serv. dept are only for clients of Lincoln vehicles. Vehicle was finally supposedly repaired $1300+ later. Within 2 days it started trembling again worse than before. I telephoned to let them know and was then told they had broke my cruise control to bring it in for that too and it could only be on a weekday because they do not have mechanics on weekends and no loaner will be available. I returned it and they said they hooked it up to the diagnostic machine and said they couldn't find anything wrong. When I picked up my vehicle cruise control was fixed and all of sudden the shaking stopped. It is now a few weeks later and it started again but why should I take it to a dealership who can't even find out the problem. Not to mention the sarcastic comment that I should take my vehicle back to Florida to be repaired. Spent all this money just to have the same problem what a scam. More

Only helpful once I spent 5 hours getting brakes and rotors. After install I began hearing a high-pitched rotating noise on my side of the vehicle and an intermittent g I spent 5 hours getting brakes and rotors. After install I began hearing a high-pitched rotating noise on my side of the vehicle and an intermittent grinding when I brake. I noted this on the survey emailed to me. The service manager contacted me. I stated I couldn't take another day off to get the problem corrected. He provided a rental car. Called me the next day to say the problem had been fixed and I could pick up my vehicle. The problem wasn't solved. I called to let him know. He acted indifferent to the high pitched sound and admitted that the employee who test drove my vehicle after it was "fixed" heard the grinding but did nothing to investigate the source. My brakes still make these noises and when I buy a new vehicle next year I will have to travel further from home to do so. More

AC problem fixed by Purvis Ford that other dealers could not Had an A/C slow leak that was fixed by Purvis Ford. An other local Ford dealer did not take the time or effort to fix. The compressor had a slow lea Had an A/C slow leak that was fixed by Purvis Ford. An other local Ford dealer did not take the time or effort to fix. The compressor had a slow leak that did not show itself until the next day. Thank you Russ for taking the time and effort to provide excellent service to fix my F150. More