Purvis Ford Lincoln, Inc.

Issues with Sirius Russ Wuethrich has been our service advisor for the past 4 years. He has always been attentive and helpful in getting our cars in for everything from Russ Wuethrich has been our service advisor for the past 4 years. He has always been attentive and helpful in getting our cars in for everything from basic service to recalls to my radio issues. The last visit took approximately 3 hours. The entire dealership has been welcoming and friendly. We have purchased 4 cars from Purvis. More

Stellar Service We were returning from a vacation when our Lincoln started having issues. We called Adam Zandi at Purvis Ford, and explained our issue. He told us t We were returning from a vacation when our Lincoln started having issues. We called Adam Zandi at Purvis Ford, and explained our issue. He told us to bring the car in, and they would look at it for us. Adam did an awesome job with communicating our status to us, regarding what they were looking at, and possible issues. We were not able to get the car repaired that day, and still had to return home to New York, Adam set up a loaner/rental for us, and got us on our way. Adam kept in touch daily, even calling well after their closing time to make sure we had an updated status until the car was repaired. I understand it wasn't just Adam, though he is the person we worked with, so kudos and thank you to the entire service team, your help was very much appreciated. Also, I would be remiss if I didn't thank the gentleman that drove us in the courtesy van. He was a great driver, and we had fun talking with him. By far, the best service experience I have had with any dealership, and unfortunately, the new level that I will have to compare local dealers to.. :). More

Service rating I purchased my Lincoln Town car from Purvis in 2006 and have always used Purvis for all of my service needs. Service advisor Zandi has always been my I purchased my Lincoln Town car from Purvis in 2006 and have always used Purvis for all of my service needs. Service advisor Zandi has always been my go to guy as he will go out of his way to make things easier. One occasion I remember well Mr Zandi came by Mary Washington Hospital where I was volunteering and picked up my car for service early in the morning on his way to work. This was above and beyond the call of duty and one of the many things that have taken place and made me a loyal customer. Thank you Mr Zandi More

Service representative Russ Wuethrich is the BEST!!!! I have been going to Purvis many years for maintenance on my cars, and Mr Russ Wuethrich ( Service advisor) has always been professional, helpful an I have been going to Purvis many years for maintenance on my cars, and Mr Russ Wuethrich ( Service advisor) has always been professional, helpful and he make special effort to be of excellent service. He is always smiling, cheerful and he takes excellent care of me, he treats me like I am a friend! He is the BEST!!! Thank you Russ! More

Integrity All The Way - Purvis Ford Service Dept. I have many dealers and service stations in my area but I choose to use Purvis Ford Service Department and I always ask for Russ when I go. Russ will I have many dealers and service stations in my area but I choose to use Purvis Ford Service Department and I always ask for Russ when I go. Russ will great you with a smile and a pleasant salutation. He is very easy to talk with and he will give you all options to have your car fixed, especially the least expensive. He will explain the Pro's and the Con's on each item and what I like most is that he will tell you if you really need to have a particular service function performed or not. He makes your problem his problem - I like that. Thank you Russ and Purvis Ford. More

Great service department experience I had a a great experience with getting my Lincoln MKX serviced here. The service adviser, Greg, took the pertinent information and kept me in the lo I had a a great experience with getting my Lincoln MKX serviced here. The service adviser, Greg, took the pertinent information and kept me in the loop. The issue was one requiring Lincoln headquarters to get involved because of a no-longer available part and the service department provided me with a loaner vehicle for an extensive time period without issue. The serve team was very thorough in diagnosing and resolving the problem and has my vehicle back in service for this warranty repair. More

Great Service and Customer Service I would like to thank the Service Advisor, Russ Wuethrich, as well as the actual techs for an extremely good experience in the service of my 1999 Linc I would like to thank the Service Advisor, Russ Wuethrich, as well as the actual techs for an extremely good experience in the service of my 1999 Lincoln which recently needed to have new brakes installed. I have had other service completed at this dealership and have always been well pleased. They do a complete job with service and give an honest opinion as to what future service would be suggested. More

Awesome Service Department! Russ Wuethrich was my service advisor today. He was professional, knowledgeable and friendly. He got my car in fast and quickly identified the probl Russ Wuethrich was my service advisor today. He was professional, knowledgeable and friendly. He got my car in fast and quickly identified the problem. Since this was my first time needing service, he explained the process and mentioned possible costs up front, which was extremely helpful to me. He also fully explored my warranty and reiterated what would and would not be covered. My son recommended that I go to Purvis Ford because he had gone there previously and was pleased with the service he received. If you live in Fredericksburg, VA and own a Ford or Lincoln, I would highly recommend both Russ and Purvis Ford. More

Great Dealership I have been using Purvis for service on my Ford and Lincoln vehicles for over 25 years. Very pleasant to deal with. General Manager: Dave Eadie, Sal I have been using Purvis for service on my Ford and Lincoln vehicles for over 25 years. Very pleasant to deal with. General Manager: Dave Eadie, Salesman: Ross Decatur, and Service Advisor: Adam Zandi are the best I've ever dealt with. Low key, low pressure, and they remember my name and what I vehicle I drive. First class. More