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Purvis Ford Lincoln, Inc.
Fredericksburg, VA
449 Reviews
Welcome to Purvis Ford! Located in Fredericksburg, VA, Purvis Ford is proud of be one of the premier deealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Purvis Ford a good one - for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you've come to the right plce. Call 888-485-0907 for your No-Obligation Internet Price Quote from our Internet Department.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 449 reviews
October 10, 2015
Fast Saturday service Came in a few minutes late for my appointment and the service department still got me in quickly and back on the road quickly. Would highly recommend. Came in a few minutes late for my appointment and the service department still got me in quickly and back on the road quickly. Would highly recommend. More
by wardawg1361
Employees Worked With
Adam Zandi
October 09, 2015
Always get great service from Adam Z. Adam is always very helpful in getting my F-250 truck serviced. A great track record in service over the years..Lets me know up front if there is a p Adam is always very helpful in getting my F-250 truck serviced. A great track record in service over the years..Lets me know up front if there is a problem and the best way to fix it. More
by abbott
Employees Worked With
Adam Zandi
October 07, 2015
Truck repair We were traveling for North Carolina to Maryland when our truck broke down in Fredericksburg Va. We took the truck to Purvis Ford. They were very he We were traveling for North Carolina to Maryland when our truck broke down in Fredericksburg Va. We took the truck to Purvis Ford. They were very helpful in assisting us in getting a rental car and fixed our truck over night. This was late Friday afternoon and they had the truck ready on Saturday. I highly recommend them. In a rating from 1 to 10 definitely a 10. More
by susie
Employees Worked With
Tom Linnehan
October 07, 2015
Fast service; nice people; nice waiting I was expecting to spend most of the day waiting for my recall work to be completed. However, the repair took only about and hour and a half. That tim I was expecting to spend most of the day waiting for my recall work to be completed. However, the repair took only about and hour and a half. That time was spent in a very nice waiting area. They provide coffee, magazines, tv, and wifi which made the brief time I spent there productive. My service advisor, Mike Iden, and the billing associate were very friendly. It was a very positive experience. More
by Fordgal
Employees Worked With
Billing associate , Mike Iden
October 06, 2015
F150 Rotor warranty Tom Linnehan did an excellent job advising me of my warranty coverage in regards to my rotors and pads. The repair was done timely and I was kept info Tom Linnehan did an excellent job advising me of my warranty coverage in regards to my rotors and pads. The repair was done timely and I was kept informed of the progress all the way. Definitely a very painless process. Thanks More
by F150 - Stafford
Employees Worked With
Tom Linnehan
October 06, 2015
quicker than promised I had "we owe" parts installed on our 2016 MKX. Mike said 2 hours, but was finished in one. All my experiences have been better than promised at Purv I had "we owe" parts installed on our 2016 MKX. Mike said 2 hours, but was finished in one. All my experiences have been better than promised at Purvis. More
by Dr. Don
Employees Worked With
Mike Iden, Mike Iden
October 02, 2015
Issue with brakes After the second attempt to correct the issues with my brakes I contacted Tom, the Service Manager. He took time out of his schedule to go on a test After the second attempt to correct the issues with my brakes I contacted Tom, the Service Manager. He took time out of his schedule to go on a test drive. Right away, he was able to identify the problem. When I picked my car up it was like driving a brand new car. The issue was fixed and the noise was gone. Unfortunately, it took me going to the top to get this issue resolved. I feel you have the right man for the job. I know he will mentor the other service advisors to create a great customer focused team. He was very friendly, very professional and is a manager that cares about his customers. He is a man others should emulate! More
by DM1965
Employees Worked With
Tom Linnehan
September 28, 2015
service department ruins the whole experience I have been to this dealership quite a few times (which might say something about the quality of ford vehicles). The parts department is great, I have been to this dealership quite a few times (which might say something about the quality of ford vehicles). The parts department is great, the people are very helpful and they always seem to have the parts in stock. The body shop was great as well. The service department puts me in a bad mood every time I go. They are extremely disorganized, very disjointed and their waiting room is basically worthless. The first time I took my car in I had to get some weather stripping replaced around the window and the airbags reprogramed. They replaced the weather stripping, but did not reprogram the airbags. The second time I took my car in, to get the air bags reprogramed, it took 15 min to get checked in (with an appointment). Apparently the service department does not work as one unit and you have to deal with the service advisor you scheduled the appointment with, so when you show up they need to find the person that you scheduled the appointment with. The last time I took my car in for a transmission diagnostic, I had to make my appointment two months out (which really seems to speak to the quality of ford vehicles). I dropped my car off at 830 (the appointment time), by 10 AM they had not event touched my car. I asked about how long it was going to be and they said it will be here most of the day. Why would you even have appointment times if you are not going to service the car close to that time? Also when you see me waiting there with a one year old why would you not say: "hey it is going to be an 8 hour wait."? Also if you are going to have wait that long you need a waiting room with more amenities than four chairs and some old magazines. I am seriously considering selling my car, so I do not have to deal with ford anymore. Update: I was contacted back by management right away. They do seem to care about their customers experiences. I was informed there is another waiting area with a TV, kids play area and more chairs. One of the consultants can let you know where the additional waiting area is If you do not see it. More
by Edwin512
Employees Worked With
multiple
September 21, 2015
charged me $51 to change license plate bilb To change both license plate frame bulbs in my ford fusion it takes one philips head screwdriver and 12 minutes. For this I was charged $51 labor. Bu To change both license plate frame bulbs in my ford fusion it takes one philips head screwdriver and 12 minutes. For this I was charged $51 labor. Buyer beware on the service charges.... More
by fredsfordguy60
Employees Worked With
adam
September 08, 2015
can't figure out what's wrong truck I bought a 2014 Ford F 150 lariat EcoBoost. 35000 miles I took my truck in because it would not start that was on May 30th 2015 and every weekend afte I bought a 2014 Ford F 150 lariat EcoBoost. 35000 miles I took my truck in because it would not start that was on May 30th 2015 and every weekend after that I took the truck in because it wouldn't start they change something behind my dashboard may me pay $200 because my car was out of warranty when I took it back and that did not fix then they kept it for two weeks and said that it was the gear shift. here we are in September and my truck is still not fix. they have my truck for a week. has not returned my phone calls and they still can't figure out what's wrong with my truck also they will not give me a rental car because I need to call there corporate office to see if they get reimbursed I would not recommend this company to anybody I will never buy another ford again. Also called the corporate office four times their outside sales rep for this area is a joke and her boss. all im ask for is to be reimbursed for the $200 because the part that engineer said that this will fix it. they kept telling me the truck was out of warranty. This week September 8 they reached out to other ford companies and basically said replace a bunch of parts which they've already replaced and alots of them came back and said it can't be fixed. so where do I go from here now it's fun waking up at two and a half year old a month and a half year old and my wife to just take me to work l. I'm just over it. More
by Hughey
Employees Worked With
Frank , Tom Linnehan
