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Purvis Ford Lincoln, Inc.

Fredericksburg, VA

4.3
449 Reviews
Welcome to Purvis Ford! Located in Fredericksburg, VA, Purvis Ford is proud of be one of the premier deealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Purvis Ford a good one - for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you've come to the right plce. Call 888-485-0907 for your No-Obligation Internet Price Quote from our Internet Department.
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11335 Patriot Highway

Fredericksburg, VA

22408

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Showing 449 reviews

December 21, 2016

Service Departments- Frank Stewart I took my F150 for regular service and Frank's attention to detail and friendly customer service is the reason I continue to use Purvis Service on my More

by BuzzyMo
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Stewart
December 17, 2016

service Took my Ford Escape in for service & recall work. All was taken care of to my satisfaction. The people in service were very pleasant to deal with & I More

by Alice0807
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Stewart
November 25, 2016

Rough ride I took my F-150 into service because I continued to have a rough ride even after having my tires balanced. Bob took my truck in and discovered that I More

by Counselor
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Mills
November 13, 2016

Outstanding Service - Frank Stewart and Service Employees We have been dealing with Frank Stewart since 1988. He has always been very helpful and quick to get us in for service. Frank is very trustworthy on More

by Ford Pickup
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Stewart
October 25, 2016

Refused to balance wheels on New F-150 I bought a new 2016 F-150 at a dealership an hour and a half from my home in Fredericksburg because they had the truck with the features I wanted at t More

by Counselor
Customer Service
Recommend Dealer
No
Employees Worked With
Bob Mills
October 13, 2016

Easy, Friendly, Great Price My husband and I recently purchased our 2017 Ford Fusion SE Hybrid from Purvis Ford and we are so glad that we did. We live about 2 1/2 hours away bu More

by onlyp74
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Mackove
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 11, 2016

Great Service Experience I am the original owner of a 1997 Ford Expedition. Over the past 2 years I have taken my Ford to 4 different shops to try and fix several engine rela More

by Mike Offerjost
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Stewart
August 27, 2016

Parts dept debacle This is the worst parts department I've ever dealt with.i orderd a brake line 3 weeks ago n still havent received it to date even after a parts manage More

by Sucks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Emily Patrick
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2016 -

Purvis Ford Lincoln, Inc. responded

I apologize for not being able to deliver the part you ordered in a timely fashion. Once we ordered from the correct vehicle id number, we should have been able to get the part delivered to us and then you in a timely fashion. The fact that the shipping company did not deliver to us on time is not your concern, it is ours. We are trying to take steps to track shipments better to avoid delays such as yours. Again, we apologize and will work to earn your business trust. Thank you

August 16, 2016

Adam Zandi - Wonderful Service Advisor I had the most wonderful experience working with Adam. He was very helpful and available regarding my car. It was my pleasure to have met him. You More

by wilmon lee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Zandi
August 12, 2016

Horrible Customer Service... Salesman named Steve was absolutely horrible. Wasn't willing to do his job in helping us get a car. Refused to run our credit and give us a trade in a More

by Dissatisfied customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Steve Pavey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2016 -

Purvis Ford Lincoln, Inc. responded

I apologize for your husband and you not getting the level of attention you deserve. We try to assist everyone with the same quality of service. This time we did not meet that standard. I have talked with Steve and informed him that we are to assist every customer in the same fashion and enthusiasm every time. If you would like to discuss this again, please call us. Thank you

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