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Purvis Ford Lincoln, Inc.
Fredericksburg, VA
449 Reviews
Welcome to Purvis Ford! Located in Fredericksburg, VA, Purvis Ford is proud of be one of the premier deealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Purvis Ford a good one - for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you've come to the right plce. Call 888-485-0907 for your No-Obligation Internet Price Quote from our Internet Department.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 449 reviews
October 02, 2021
Due to the poor work ethic and inability to communicate, I have decided when I have to purchase purchase new car for my wife and daughter soon it will be anything bit a ford, since I know I would not get re I have decided when I have to purchase purchase new car for my wife and daughter soon it will be anything bit a ford, since I know I would not get reliable service. More
by Dekehr
September 29, 2021
Service Department is top notch! Service Manager Dan is fantastic and easy to work with. Highly recommend fantastic and easy to work with. Highly recommend More
by Diana.erikson1110
September 25, 2021
Except for the delay in getting the part to repair my vehicle, everything was handled very professionally. Troy Robb (Service Advisor) was very helpful in getting things done and keeping me informed as t vehicle, everything was handled very professionally. Troy Robb (Service Advisor) was very helpful in getting things done and keeping me informed as to what was happening. More
by endler
Employees Worked With
Troy Robb
September 08, 2021
Our previous experiences at dealerships made us go online to purchase a vehicle this time but the percentage rate had us look one more time. We saw this truck at Purvis Fredericksburg and could not have made to purchase a vehicle this time but the percentage rate had us look one more time. We saw this truck at Purvis Fredericksburg and could not have made a better decision and purchased at 1/2 the percentage rate. Our salesman Purcell was very patient, and a real people person. We would go back to Purvis Ford and see a Purcell. More
by Jim and Janice Tinnel
Employees Worked With
Purcell
September 03, 2021
Was my very first time bringing in my newly bought Ranger for its very 1st oil change. Staff was helpful, courteous and professional. Only problem I had was that it took way too long and with no communicatio for its very 1st oil change. Staff was helpful, courteous and professional. Only problem I had was that it took way too long and with no communication to me while I waited, watching people who came at the same time, already done an hour or more before I was. I didn't understand that and I had to go and find the service dept and ask why I had been there for over 2 and a half hours for a simple oil change with no communication. That didn't sit with me very well. I'm a first time customer, who bought a truck from you and 1st time visitor to your service department who should've been showed the "ropes" and explained a little bit more to a newbie who didn't know even where to go and sit/wait for that matter. I do like the people and the dealership overall BUT with the Service Dept., that should be handled a bit better in their processes. Explanation of the Questions below: How well did the dealership sanitize the vehicle? I marked poor because I didn't see any done. How were contactless transactions at this dealership? I marked poor because from shaking staffs hands to exchanging paperwork, there was nothing contactless about anything which was fine by me. How was your service pickup and delivery with this dealership? I marked poor because of my explanation above about waiting so long without any updates or reasons why. More
by billaudioguy
Employees Worked With
September 03, 2021
I've been taking my car to the Purvis Ford dealership for nearly 15 years, and over the past few years, they have become increasingly unprofessional. This time they kept my SUV for nearly 3 weeks. When my nearly 15 years, and over the past few years, they have become increasingly unprofessional. This time they kept my SUV for nearly 3 weeks. When my husband dropped it off he was told Tony would call us to let us know what needs to be done. Once we were told what had to be done Tony was to call us with updates because the part had to be ordered, ok sure. Well, Tony never called once, we had to call and ask for the status every other day. Three weeks later, on 2 Sept we called to see if my SUV was ready, Tonly calls back at closing and says, "oh yeah your car is ready," when we asked why no one called us and let us know it was ready to be picked up early Thursday, Tony replies, "oh we were busy," Busy!!!!!? That irresponsible, unprofessional jerk, did not have the courtesy to call us even once, to tell us the status of my car. Not only that, if you're going to have a customer's vehicle for a week or longer, and you know this, give them a loner vehicle you jerk. I'm reading all these great reviews, and all I can say is you must not be a minority. More
by MALawyer_1
August 24, 2021
Easy appt booking, easy service intake, great communication, prompt service communication, prompt service More
by birdawg
Employees Worked With
