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Purvis Ford Lincoln, Inc.
Fredericksburg, VA
449 Reviews
Welcome to Purvis Ford! Located in Fredericksburg, VA, Purvis Ford is proud of be one of the premier deealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Purvis Ford a good one - for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you've come to the right plce. Call 888-485-0907 for your No-Obligation Internet Price Quote from our Internet Department.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 449 reviews
December 10, 2021
Took my car in for the Works. Was told that they couldn't rotate my tires because one of the lug nuts wouldn't come off. When I got home and check it out. It appeared the lug nut in question, was stripped wh rotate my tires because one of the lug nuts wouldn't come off. When I got home and check it out. It appeared the lug nut in question, was stripped while trying to remove it. I then was able to just remove it when a pair of needle nose pliers. It's a little strange, to say the least... Sincerely. More
by Winston2021!
December 02, 2021
Check engine light came on in my F250 diesel pickup so I called Purvis Ford for a service appointment. The issue was error code P208A - "Reductant Heater A Control Performance." Earliest appointment was 13 called Purvis Ford for a service appointment. The issue was error code P208A - "Reductant Heater A Control Performance." Earliest appointment was 13 days later on Dec. 2nd 2021. Upon arrival and check-in I was told it would be 24 to 48 hours before they could perform a "diagnostic" on my pickup even though I had an appointment. No estimate was provided as to when repair could be completed. TOTALLY UNACCEPTABLE! More
by O6Retired
Employees Worked With
Daniel Mullins
December 01, 2021
Everyone at Purvis Ford are very professional. Would not have my car serviced anywhere else! have my car serviced anywhere else! More
by donbeach21
Employees Worked With
November 09, 2021
What an experience do professional Bruce was amazing you have a great team they never made me feel rushed all I can say is thank you have a great team they never made me feel rushed all I can say is thank you More
by monicalmoon
Employees Worked With
November 09, 2021
All the folks at Purvis from the schedulers to the service personnel to the sales people are just great to work with. One of the best dealerships in the area. service personnel to the sales people are just great to work with. One of the best dealerships in the area. More
by endler
Employees Worked With
Troy Robb
November 01, 2021
The guy that helped us set up the appointment and then took the car and was the same one when we picked up was extremely helpful and friendly. He usually works sales and is a mechanic. Best customer servi took the car and was the same one when we picked up was extremely helpful and friendly. He usually works sales and is a mechanic. Best customer service!!! More
by smkomar
October 21, 2021
Went in for “the works” tire rotation and oil change, and state safety inspection. Requested synthetic Mobil 1 oil, not synthetic blend, service advisor informed me he would call me to tell me how much it wo state safety inspection. Requested synthetic Mobil 1 oil, not synthetic blend, service advisor informed me he would call me to tell me how much it would be prior to performing oil change. Purview had my truck all day for a previously scheduled appointment dropped off at 10 picked up at 6pm, never got a call to tell me synthetic oil change price, instead got a call that truck was ready for pickup. Didn’t mind I didn’t get a call with the price as I had full synthetic oil changes prior and new estimated price. When I got there, the service advisor I dealt with had already left for the day and the service department had out the wrong oil (synthetic blend) in my truck. Also, was handed keys and had to “find” my own truck in there service lot, must have been too busy to bring truck up for me, paper floor mat, plastic, mirror tag all left in my truck for me to clean up as well. This is the second disappointing visit to this dealership in a row. Called the dealership today to speak to service advisor, was told he was on the phone with another customer and would call me right back, it’s been hours, and wanted to give them an opportunity to explain what happened, but obviously they aren’t interested in resolving issues. More
by Mpaulsen23
Employees Worked With
Tyree M Alexander
October 15, 2021
From requesting service to finishing the service all were professional and cordial This made a pleasant experience professional and cordial This made a pleasant experience More
by Crfritz
Employees Worked With
Other Employees :
Daniel Mullins
October 13, 2021
Sales Department- 5 Stars!Finance Department- 10 Stars Sales Department- 5 Stars! Finance Department- 10 Stars plus! Service Department- 15 Stars Plus! Dan in the Service department gets the job done! Sales Department- 5 Stars! Finance Department- 10 Stars plus! Service Department- 15 Stars Plus! Dan in the Service department gets the job done! I highly recommend them all! Rebuilt a diesel in a work truck in less than a week! That is amazing! They are my go to repair shop for Fords! More
by Perryaire
