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Purvis Ford Lincoln, Inc.
Fredericksburg, VA
449 Reviews
Welcome to Purvis Ford! Located in Fredericksburg, VA, Purvis Ford is proud of be one of the premier deealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Purvis Ford a good one - for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you've come to the right plce. Call 888-485-0907 for your No-Obligation Internet Price Quote from our Internet Department.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 449 reviews
July 29, 2022
I have purchased vehicles from Purvis and had them serviced there for many years. They make every effort to provide great customer service and satisfaction. serviced there for many years. They make every effort to provide great customer service and satisfaction. More
by Oakes
Employees Worked With
Greg Cizeck, Tony Simms
July 22, 2022
I have bought cars and trucks from Purvis over the last 25 years. I've always dealt with Barry Jones. I have always had a positive experience when dealing with Barry and the sales staff. When it comes to t 25 years. I've always dealt with Barry Jones. I have always had a positive experience when dealing with Barry and the sales staff. When it comes to the Service Department is mostly good. The only issue I have is when I try to call they sometimes don't pick up or at least have a voice mail to leave a message. Tony Sims, one of the service writers has always helped me and made my service experience a positive one. Hence my overall rating is good. More
by njhornung18
Employees Worked With
Tony Simms
June 03, 2022
Dealer is good, but I will never again buy the extended warranty. Twice had repairs in last month, both times not covered. Waste of money. Ford warranty is a scam! warranty. Twice had repairs in last month, both times not covered. Waste of money. Ford warranty is a scam! More
by Crown2135
Employees Worked With
May 20, 2022
My initial interaction with the dealership was not great. Do NOT go to Delfin! He's extremely rude, arrogant, and painful to work with. HOWEVER, John and Ken are wonderful and they made up for Delfin's Do NOT go to Delfin! He's extremely rude, arrogant, and painful to work with. HOWEVER, John and Ken are wonderful and they made up for Delfin's ignorance with their extreme kindness. I felt a sense of loyalty that you rarely find with sales/finance personnel. I would highly recommend them if you plan on buying a car in this market. Purvis is still charging over MSRP on most of their vehicles, and not allowing family Ford A-Z plans on pretty much anything right now, but my family was in a pinch and John (and Ken) got me on the road in a new EV in about 2 days, just in time for our move to NC, so I am grateful for that. More
by katrina.greason
May 12, 2022
Whenever I bring in my truck for service, the team is ready to answer any questions. They expeditiously check in the vehicle, provide an explanation of what services will be performed, and ask me if anyt ready to answer any questions. They expeditiously check in the vehicle, provide an explanation of what services will be performed, and ask me if anything else is needed. More
by jonclark52
May 09, 2022
This is the second vehicle that I have bought from Purvis Ford. They are professional in every aspect. I serviced my truck at their dealership as well and have never received anything less than the best serv Ford. They are professional in every aspect. I serviced my truck at their dealership as well and have never received anything less than the best service. More
by Billy1971
May 09, 2022
Had an appointment at 9:00 am. When I pulled into the bay, my car was the only one there. Someone is usually there to greet you and check your car in. There was no one there and I When I pulled into the bay, my car was the only one there. Someone is usually there to greet you and check your car in. There was no one there and I waited for 10 minutes before going into the service office. There was one employee helping a lady that had arrived after me, another employee talking sports with a customer that was finished. Then there were at least 3 other employees starring at their computers screens as if they looked up the world would end. Finally the employee that was helping the lady that arrived after me got up and told her he would look at her car. As he passed me I asked him if anyone was working out in the bay area. He replied we all do but, we are busy. No one even said good morning we will be with you in a minute. Finally one employee asked why I was there. I won't go on as this was the worst customer service I ever received from any business! More
by PQCLASER
Employees Worked With
None of the employees listed.
April 23, 2022
Visit was to address a recall (seat belt). Reserved a date and dropped the vehicle off the day prior. Worked with our Service Rep, Rosie. Called the next day late afternoon and found out they Reserved a date and dropped the vehicle off the day prior. Worked with our Service Rep, Rosie. Called the next day late afternoon and found out they had not status. Received a return call/update shortly after and was told "Rosie was off today and she never entered it into the system when it was brought in. Had to wait until the next day for pick-up. I commend Tony for rectifying this situation best he could. Imagine if every customer rep cost a client and extra day due to these type oversights. Next time I need service, I will ensure Rosie is NOT involved. Other than the vehicle repair went fine. More
by jandsmazza
April 13, 2022
This is my primary dealer who not only sold me my truck but has served it since 2020. I have alway been treated as if I was their only priority. Would recommend them one hundred percent. but has served it since 2020. I have alway been treated as if I was their only priority. Would recommend them one hundred percent. More
by dherring29
Employees Worked With
March 27, 2022
Very professional and open for good discussion . Sales staff and individual who did the paperwork knew their jobs Sales staff and individual who did the paperwork knew their jobs More
by Stephen
Employees Worked With
